Develop strategic policy and ensure operational excellence through enabling the success of the organization. The client support team provides technical support involving complex troubleshooting for all Wharton departments encompassing almost 900 staff and influences support for all school constituents. Work closely with VIP support groups and business relationship management teams to ensure the highest possible quality IT support for critical school and university events involving numerous VIPs and donors. Prioritize critical support for Wharton Leadership to ensure they have functional technology to lead all Wharton efforts.

Manage a team of highly effective System administrators, highly available services at scale for the entire Wharton School of Business at the University of Pennsylvania. Project medium and long term operations and capital budget requirements; negotiate and manage any changes to those budgets as they arise in the short term. Manage project load across team members, and ensure proper prioritization based on needs of the school. Some key responsibilities during include: * Create a public cloud migration plan, with a goal of being out of on-premise datacenters by 2020.* Manage Vendor relationships* Create strategy and process around Change management, using ServiceNowSpeaking appearances:* Nutanix .Next Concerence, 2017 - Higher Education Birds of a Feather Panelist* University of Pennsylvania IT Staff Convention - Hyper Converged Virtual Platform Panelist

Manage a team of highly effective System administrators, highly available services at scale for the entire Wharton School of Business at the University of Pennsylvania. Project medium and long term operations and capital budget requirements; negotiate and manage any changes to those budgets as they arise in the short term. During my time in this position, I have been the project manager for our Office 365 migration, in which we moved over 2200 mailboxes from on-premise Exchange 2010 environment to a hosted Office 365 environment in 3 days. Wharton provides white glove service to our users, which made coordination and planning extremely critical for this project.

Administer numerous servers, and services such as IIS6/7, MS SQL 2005/2008, ColdFusion, Active Directory (2008 R2), Exchange 2010, SCOM 2007 R2, VMWare vSphere ESXi 4.1/5.0, VMWare View, Dell Equallogic SANs and much more

Managed deployment of Adobe ColdFusion 8Coordinated migration of Legacy applications to CF8 and SQL 2005 environmentsCreated routine SQL Server maintenance plans