Matthew Gossage Email & Phone Number

Peoria, Il, Us

Kentfield, Ca, Us

Oversaw strategy and management of $18m of revenue of experimentation services, for 80 concurrent customers, with a 20+ person multi-tiered team, and a $1.5 million dollar budget. Led software partnerships with software vendors.• Improved departmental utilization by 5% by refining time-tracking and billing coding habits.• Reduced tasks await times by 30% by redesigning the services prioritization scheme to incorporate queuing theory principles.• Introduced middle management organizational structure, role definitions, success criteria, and recruited and placed individuals into them.• Trimmed 2.5 weeks from timeline to add a new crew member by redeveloping the paid interview process.• Increased minimum PTO fulfillment from 25% to 75% by joining forces with the VP of People to adjust and tune PTO policies and frameworks.

Kentfield, Ca, Us

Managed both the experimentation and quality assurance departments, $12m of revenue of experimentation services, 50-60 concurrent customers, with a 16+ person team, and a $1m budget.• Expanded ideal customer profile by developing services to accommodate 8 additional software platforms by reorienting to platform agnostic mindsets, tooling, and documentation.• Reduced cost-per-experiment by 35% by forming a change management council and working through cross-functional complexity driven by rapid company growth.• Achieved a staff retention rate 3x that of the industry norm by formalizing career planning, introducing compensation bands, working with an instructional designer to improve training, leading feedback and retrospective trainings, and introducing 360-evaluations.

Kentfield, Ca, Us

Managed a team of 8 all-remote experimentation engineers, with a budget of $500k, and 30-40 concurrent customers, while continuing to perform direct experimentation services.• Reduced cost-per-experiment by 25% by standardizing engineering processes and workflow.• Reduced hours-to-build by 20% by overseeing the development of a platform agnostic web experimentation development tool-chain.• Paved the way for scaling the organization by introducing QA roles, implementing staff capacity modeling, performance tracking, and migrating the teams away from outgrown workflow and documentation practices.

Kentfield, Ca, Us

Built hundreds of experiments for dozens of customers and web properties using JavaScript, HTML, SCSS/CSS, and the Optimizely experimentation platform.• Decreased risk by removing manual processes for code deployment by automating away manual diffs and human error in code management.• Led development of Optimizely Classic to Optimizely X migrations forming multiple processes allowing for issue-free transitions for dozens of customers while allowing experimentation programs to remain active throughout.• Solved SPA architecture web experimentation on popular frameworks (Angular and React) when they were thought to be impossible roadblocks.

A multifaceted role split between web experimentation, developing a custom build tool-chain product, traditional front-end development, and devops primarily leveraging JavaScript, HTML, and SCSS/CSS, and the Optimizely experimentation platform.• Performed traditional front-end web development for ecommerce bringing legacy sites up to modern user experience standards. Languages used were primarily HTML, SCSS/CSS, and JavaScript, while interacting with ColdFusion and SQL back- ends.• Participated in requirements gathering, solution planning, estimation, and cross-functional development between project management, back-end development, and quality assurance.• Developed CXI product, a web experimentation and design documentation software to enable experimentation at greater scale with standardized deliverables.

‣ Managed ~30 Rackspace servers, platform uptime, and service restoration.‣ Managed email servers and Email Service Provider (ESP) relationships.‣ Engaged prospects directly as Sales Engineer with a conversion rate twice the typical sales representative.‣ Performed Lead Software Engineering duties for full-stack platform development. Designed and developed new core features, security patches, and bespoke customer functionality requests.‣ Oversaw offshore development team in India, Egypt, and Pakistan.‣ Oversaw customer support by phone, ticketing, and knowledge base.

• Maintained two dozen processing servers running marketing software.• Served as lead web developer with a focus on creating and maintaining WordPress sites.• Implemented custom WordPress features specific to customer needs.

Operated a battery of remote automated services for the positive placement of websites on search engines. Developed said websites. Setup said battery of remote machines.