I currently work as an FX Trader. I provide support for Account Executives by creating market research, providing Spot/Forward covering, and advising on hedging strategies using financial derivative such as Options. I give additional support as an IT Helpdesk Associate, covering the UK and EMEA offices. This involves resolving software and hardware issues on a daily basis.

I was trained in foreign exchange trading, while also developing my skills to support the office in various IT-related issues.

As an intern at GUIDEcx in the product marketing department, my main responsibility was conducting market research and analysis to help guide the long-term strategy of the company. One of my key tasks was to identify and define the most relevant customer segments for GUIDEcx's product offerings.

As a research assistant, I collaborated with Professor Brau to investigate her latest projects, delving into topics such as organizational behavior and change management in the context of the global supply chain industry.

In my role as an Agile Coach, I lead and support teams within BYU's IT Department, leveraging agile methodologies to drive successful project delivery. By utilizing tools such as kanban and burndown charts, I help to keep teams accountable to project scope and remove any obstacles that may impede progress. Additionally, I collaborate closely with Service Managers to ensure that their project vision is realized to its fullest potential.

As a versatile professional with a proven track record of success, I provided comprehensive support for over 200 products and services that BYU offers to its staff and students. Throughout my tenure, I excelled in a wide range of positions, including Supervisor, Team Lead, Workforce Management, and member of a specialty team for the university's learning management system.As a Supervisor, I expertly managed a team of 15-20 support analysts responsible for providing critical IT support for the university. I closely monitored call volume and KPIs to ensure maximum efficiency and productivity, and effectively reallocated resources during outages to meet the needs of the university while maintaining communication with key stakeholders in the IT department.As a Team Lead, I provided mentorship and guidance to five other student employees, helping them to set and achieve performance goals and develop their skills for continued success.As a Workforce Management specialist, I utilized data analytic tools such as Tableau to analyze call volume trends, leading to a 35% reduction in wait times and increased overall efficiency. My strategic management of the support team's opening hours directly contributed to improved work rate and performance, making a tangible impact on the success of the organization.

I worked within the Risk and Financial Advisory division of Deloitte, where I specialized in Accounting and Internal Controls, with a focus on IT and Assurance.Throughout my internship, I gained valuable insights into the workings that contribute to a company's success. As part of my client work, I supported the testing of critical controls, where I updated workpapers to ensure compliance with industry regulations. The collaborative team environment taught me the importance of proactively seeking support, while also highlighting the benefits of providing assistance to others in need.Overall, my experience at the company highlighted the importance of working for a large organization that offers a wide range of career opportunities and avenues for growth.

I held various roles with the responsibility of protecting and securing the Museum of Art at Brigham Young University, as well as the Missionary Training Center located in Provo, Utah