Matthew Dinuzzo Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Garden City, New York, United States

Serve as the primary point of contact for all technology-related inquiries and issues from employees and Securitas.Collaborate with external IT teams to resolve any issues identified by employeesEnsuring new hires have the necessary technical assistance to set up their hardware and softwareEscalating unresolved issues or complex problems to higher-level support tiers when necessaryProviding troubleshooting and guidance/solutionsWorking on intranet, and updating company data. Project management for infrastructure related plans and timelinesProcurement, inventory management and regular auditing of all infrastructure equipment and accountsPerforms other duties as assigned

New York, United States

Oversaw all projects, deadlines, quality control, assisting with technology support needs for team and clients.Network setup and firewall configuration.Web design and maintenance/management. On call technical support.Designing and collaboration with clients for specific requests.Making custom pc builds for businesses or clients. Thrives in troubleshooting complex technical issues and developing innovative solutions to keep client operations uninterrupted and efficient.Efficient in managing IT budgets and resources. I optimize costs without sacrificing quality, always looking for the smartest investments.Focused on cybersecurity and data protection. I design and implement security measures to keep company data safe and compliant with industry regulations

Garden City, New York, United States

Demonstrate and communicate the features, benefits, and value of Verizon's products and services to customersProvide solutions to customers' needs by recommending appropriate products and servicesAchieve and exceed monthly sales targets and KPIs through effective use of sales techniquesMaintain a high level of product knowledge and stay up-to-date with industry trends and advancementsCollaborate with team members and cross-functional departments to provide exceptional customer service and resolve customer issues and complaints promptly and effectivelyParticipate in ongoing training and development programs to enhance skills and knowledge.Troubleshot devices that came in for repairs due to my extensive knowledge of technology

New York, United States

As a SURI research student, I explored the field of machine learning, focusing on developing models and utilizing image processing techniques to detect and predict blood cell diseases.

Westbury, New York, United States

Certified in Apple products, services, and repair regulationsCreated, managed, and completed Apple-Care repair appointmentsManaged inbound and outbound phone calls, partner with 3rd Party Vendors and internal Core Services DepotsManaged the shipping and receiving process for the PrecinctManaged and re-ordered necessary hardware and components needed to repair Apple devices

Westbury, New York, United States

Managed personal, store, and market sales performance Constantly trained on new and upcoming products that Sony will release Trained and mentored store employees regarding Sony technology and offerings

Westbury, New York, United States

Greeted clients and helped fill out intake paperwork while determining the level of service required. Demonstrated expertise in troubleshooting and resolving issues on various operating systems, including MacOS, Windows OS, and Linux.Proficient in diagnosing and addressing software and hardware issues in Mac, Windows, and Linux environments, showcasing versatility in technical skills.Implemented effective solutions for system updates, ensuring the latest features and security patches were applied across different operating systems.Leveraged deep technical knowledge to provide comprehensive support for clients, offering guidance on optimizing system performance in MacOS, Windows OS, and Linux environments.Actively engaged in hands-on experience with Mac OS, Windows OS, and Linux, showcasing a strong understanding of each system's unique functionalities and challenges.Collaborated with clients to understand their specific technology needs and provided tailored recommendations for upgrades, enhancements, and optimizations.Utilized GSX to efficiently manage and document repairs, demonstrating proficiency in handling Apple devices and ensuring a streamlined workflow.Played a key role in educating clients on the nuances of technology, simplifying complex concepts to enhance end-user understanding.Managed appointments and provided timely, reliable technical support, ensuring a positive client experience.Conducted thorough functionality checks and certified returned items, ensuring the quality and reliability of serviced devices.

Westbury, New York, United States

Processed sales and returns as needed Top performer with branded credit cards and the attachment of protection plans Assisted customers by providing information and resolving their concerns Counted cash drawers at the beginning and end of shift Greeted customers and pointed them in the correct direction based on their needs Maintained a clear and orderly checkout area

Carle Place, New York, United States

Conferred with project managers to identify and resolve open issues Maintained computers functional thought all school districted buildings Managed multiple projects with multiple team membersCleaned and diagnosed non-operational hardware

Bachelor'S Degree, Computer Programming And Information Systems (Minor Cyber Security), 3.7

Associate Of Arts And Sciences - Aas, Information Technology, 3.50 Gpa

High School Diploma, Computer Engineering, 11

Activities and Societies: Computer Engineering and Entrepreneur

High School Diploma, Computer Engineering