Matthew Dion Email & Phone Number

Chandler, Arizona, United States

Chandler/Phoeniz, Arizona Area

Well known for driving both top line and bottom line results. Highly skilled at team building through training and development. Extensive background in leading underperforming team to the top of key performance indicators.

Chandler, Az

• Created and analyzed business reports for the CEO and COO• Supervised contractors on the construction of the building equipment, and building maintenance• Ensured the company passed all city building, health, fire, mechanical, structural and electrical inspections• Supervised and helped kitchen staff to prepare food and to maintain the kitchen per regulatory standards• Ensured all safety protocols/policies and procedures were followed by employees• Coordinated all parties, field trips, team sponsorships and school fund raising• Handled all HR aspects such as payroll, employee training, reviews, progressive discipline, hiring and terminations• Managed and maintained all vendor relations• Selected and managed merchandise inventory for the store and game machines• Managed the game pricing and pay-out frequency• Managed all aspects of the sales department such as memberships, promotions and merchandising• Implemented inventory and cash management controls• Assisted with the creation of the marketing strategies and advertising initiatives to promote the facility to the public• Developed and rolled out new policies; designed to increase profitability and limit liability• Ensured that each guest's experience was positive, memorable and consistent

Phoenix, Arizona Area

• Managed the liquidation of multiple locations• Inspired employees to maintain proper work ethic and standards during the store liquidation process• Supported, coached and developed team members, to create an environment where the associates were successful• Facilitated dialogue between front-line associates and the leadership team• Focused the energy of the team on delivering superior customer service• Built a strong bench of talent and developed people for internal promotion• Implemented and led a standardized operating model that earned preferred provider status• Rigorously inspected compliance with our operating model for consistency across all departments• Executed and supported the company plan utilizing compliance score cards/audits to measure store execution and honor client commitments• Ensured all initiatives and processes were in full compliance with applicable laws, regulations and company policies• Created a selling culture that met/exceed sales plans• Led and monitored store level margin drivers, e.g., solution selling, accessory attachment rate and POS reductions• Achieved all income plans, e.g., smart plans, protection agreements, new account generation• Achieved controllable cost plans and identified and communicated continuous improvement opportunities

Greater Chicago Area

• Immediate impact to a struggling district. Took the district that ranked 248/309 to 51st year one and 11th overall year two• Improved shrink by 65% the first year by implementing strict policies and procedures to ensure the companies guidelines were being meet• Consistent driver of performance over the last five years, top 10% performer in Reservations and Power Up Pro year over year• Made a District Manager Trainer• Attracted, developed, and retained top talent by creating a positive, supportive, results-based work environment. Instrumental in the training of District Manager promote and Area Manager promote• Directly influenced the talent development and business results of several field teams through performance management strategies and related tools• Ensured that successful on-boarding and development occurred throughout the district through use of MTSM program• Communicated potential of others to grow within GameStop, including career path information• Encouraged outstanding business results by focusing on specific behaviors and outcomes. Used the STAR/AR feedback model, Interaction Guidelines, and Key Principles when interacting with others• Responded favorably and quickly to all business opportunities identified through sales reports, profit and loss statements, turnover reports and exit interview data, store visit reports, audits, compliance reporting, and customer service data

Las Vegas, Nevada Area

• Controlled inventory and shrinkage, reduced cash handling errors by 200%+.• Established and held team to operational excellence, improving internal audit scores by 120%.• Improved sales to the #1 net revenue Region, which included 3 of the top 5 stores in the company.• Developed and implemented tactical plans to meet goals established for the region and exceeded company’s productivity expectations; raising productivity from 89% of sales goals to 102% of sales goals.• Analyzed and controlled expenditures; reducing overtime by 87%.• Recruited to evaluate and improve previously stagnant region. Reviewed operations, identified poorly performing locations and personal, and carried out a major re-organization of the entire region.• Recruited new management personnel, re-staffed several locations, and introduced new policies and procedures across all business areas.• Developed, modified and executed company policies.• Encouraged, educated and motivated team members to drive sales, profitability, and customer loyalty, by developing and training store management teams; while performing all duties that are required to ensure that company goals are met. • Built high performing teams by networking, recruiting, training, and promoting employees to management positions. • Analyzed sales performance to develop and communicate strategies. Developed and implemented action plans for under-performing stores and continued development of high performing stores. • Utilized HR software system to monitor and deliver Performance reviews, holding team accountable to the Region and Company expectations.

Greater Chicago Area

• Developed Las Vegas and Chicago into the #1 districts in the company.• Recognized by the Las Vegas Review Journal as the #1 game store in Las Vegas for 2001.• Built entire new districts from inception including Las Vegas, Chicago, Detroit, Milwaukee, Iowa and Oklahoma.• Recruited, hired, trained and retained top talent; training 2 Regional Managers, 10+ District Managers & numerous Store Managers.• Developed and implemented employee motivation and performance review plans, delivered through the annual review process, which were used company wide.• Managed all phases of store operations, payroll, loss prevention and inventory control.• Developed and presented new company training initiatives in the areas of inventory control, ‘Best Practices’ for operational excellence, increased items per transactions through excellent customer service and “Hiring for Excellence”.• Conducted second interviews throughout the district as well as second interviews for other District Managers.• Intervened with customer service issues to ensure customer retention.• Served on a task force to develop a new store audit process, used by District Managers, to ensure all stores adhered to company policy and procedures.• Conducted Loss Prevention interviews to investigate potential losses to the company, several of which led to employee arrest and/or signing of promissory notes for restitution.

Greater Chicago Area

• Increased annual gross rental revenue from $1.3 million to $2 million annually.• Reduced shrink to less than 1%.• Successful career path; started as part-time CSR, left as District Manager in Training.• Supervised all daily operations for number one gross margin store in the company.• Conducted team motivation seminars, goal setting and new marketing programs meetings/training.• Monitored vast inventory to determine video popularity, new rentals and sales.• Traveled region to ensure new training and merchandising programs were being implemented.

Ba, Theater

Psychology