Matthew Dixon Email and Phone Number

Ran day-to-day and strategy for our customer experience team.Conducted weekly meetings with team members to improve their professional development and work. Executed outbound initiatives to provide best-in-class service to our customers. Developed and deployed upselling, conversion, and retention strategies. Implemented and managed Customer Success tools including our CRM, returns, reviews, and post-purchase.

Sovrn Holdings owns and operates the third largest ad exchange in the world. As a Publisher Advocate, I focus on growing our 20,000+ publisher network by reaching out to publishers, from small bloggers major to large online publications, to help them monetize their website's ad inventory. We exist to foster an ecosystem where these independent and influential publishers can thrive.What I do as a Publisher Advocate:-Grow publisher revenue while maintaining and cultivating relationships with key accounts.-Cultivate knowledge of the digital advertising landscape, including programmatic and RTB campaigns.-Lead acquisition and generation, cold calls and opportunity calls.-Recruit new publishers and develop new business opportunities and strategies with them.-Track and analyze performance for my individual accounts.-Assist the Marketing team in individual projects.-Work within SalesForce, develop personal organization skills.

Work as a server at Outback Steakhouse, representing the brand and providing excellent customer service. Open and close the restaurant making sure all stations are prepared and ready.

Participate in and plan grass roots marketing. Run demos and attend special events.Daily in person and over the phone sales.Assist in daily office work.Assist in Warehouse.

Assisted and ran private and group lessons for adults and children, learning to create meaningful relationships with customers. Marketing lessons as well as recruiting for group lessons and other tennis day activities and camps.

Final Preparation and running of food, as well as keeping the kitchen on pace and running smoothly. Developed skills in dealing with customers and other situations in a very fast paced and changing environment.

Managed aspects of the golf range, as well as setting up and planning for lessons and group events. Organized day of logistics for events of up to 35 people. Developed skills in communication and timeliness.