Matthew Mummert Email & Phone Number

Columbus, Oh, Us

Dublin, Ohio, United States

Columbus, Ohio Metropolitan Area

Selected by Senior Leaders for promotion from a team of 40 Customer Success Coordinators to provide escalated support to the Customer Success team enabling reliable, affordable, and fast delivery of life-sustaining medications for all demographics across the US.Trouble-shoot escalated concerns, working with Account Managers and Customer Success teams for courier-related issues for timely delivery of medications, while working with on-demand Account Managers and Customer Support at Uber, DoorDash and Roadie to resolve issues and provide exceptional, fast service for clients.Monitor and manage performance metrics for courier partners across the US using Excel to perform data analysis, and making recommendations to management on courier-selection strategies to reduce costs and delivery times.Provide regular UI/UX feedback to the Development team on time-saving improvement and fix strategies.

Columbus, Ohio, United States

Managed day-to-day courier and pharmacy operations inclusive of monitoring courier performance, issue remediation and client communication.Serve as lead point of contact for all customer support matters over phone, chat, and email for pharmacies, courier partners and patients across the US, supporting 2500+ pharmacies, thousands of courier partners and Uber, Roadie, and DoorDash.Achieved a 99.5% Quality Assurance score placing in the top 5% of Customer Success Coordinators. Additionally, maintained significantly lower escalation requests by providing professional, thorough support.Maintained exceptional relationships with pharmacies and courier companies, furthering the reputation of the ScriptDrop brand.

Part-time coach for middle-school lacrosse team, working 10 hours per week while in college.

Upper Arlington, Ohio, United States

Worked as a Food Runner, Car Valet and managed to-go operations at exclusive country club, working 25 hours per week while handling a full college course load.

Bachelor Of Arts - Ba, Communication, General

Associate Of Arts - Aa