Matthew Dodd Email & Phone Number

Perth, Western Australia, Australia

Driving product management and customer experience with SWOOP's collaboration analytics platform

Perth, Western Australia, Australia

Bespoke consulting to selected clients on all aspects of Digital Workplace strategy, adoption and governance.

Greater Perth Area

• Information Governance
• Led engagement with the Western Australian State Records Office to pilot M365 for information management and co- authored white paper.
• Lead consultant for M365 modern workplace pilot for frontline works at City of Hobart Council with focus on information management and compliance center use.
• Lead consultant for development of M365 information governance and complianceroadmaps for several state government departments and a federal government department.Transformation and Change
• Lead Change and Adoption Consultant for major information management maturity program using M365 including creating and delivering a change management strategy and plan, alongside stakeholder engagement on information.
• Delivered successful Yammer adoption programs for large organisations including arapid rollout for St John Ambulance WA, a global rollout for Appen, and executive coaching and community management training for Victoria.

Perth, Australia

Leading on the development, delivery and management of our Digital Workplace strategy and channels including our intranet and enterprise social network.Achievements include:- Delivering live events streaming in Yammer - making Bankwest the first financial services company in Australia to use the service- Speaking internationally on Yammer networks..

Perth, Australia

Designed and delivered an internal digital transformation approach for our enterprise services division to change culture and behaviour

Perth, Australia

Provided strategy and management of the Bank's internal digital channels

Nottingham, United Kingdom

Led the Digital Communications team with overall responsiblity for the delivering the Council's services and enhancing its repution via websites, intranet and social media. Grew the corporate twitter account to over 10000 users and helped the team become LG comms Communications team of the year for 2013

• Developed and implemented the Council’s web and intranet policies, standards and plans to deliver customer focussed and efficient services.
• Generated enthusiasm, commitment and corporate understanding within the Council in order to maximise the use of the web and intranet as key customer and employee access and delivery channels.
• Ensured that site developments supported interdependent programmes of work including the IT and Communication strategies, Access and Communications and Making a Difference programmes.
• Oversaw the development and implementation of content development and publishing standards ensuring that websites have up to date, accurate targeted content appropriate for the desired audience.
• Provided final point of editorial control over all web content.
• Ensured that websites meet all relevant legislation affecting the delivery of online public services such as the Disability and Discrimination Act, WAI accessibility best practice, Freedom of Information Act and the.

• The strategic lead for the authority on E-communications
• Developed Council’s online strategy
• Pioneered the use of user journeys to improve online satisfaction
• Developed collabrative ways of working and knowledge sharing for Council’s Business Partners
• Developed Service planning as part of the Organsiational Development Management Team
• Implemented usability guidance including Writing for the Web.

Leicester, United Kingdom

• Providing Consultancy and process analysis services
• Delivered e-forms project to ensure Council met its e-government target
• Analysed service area processes to make efficiency gains
• Procured corporate business process management tool
• Developed transaction modelling to analyse potential online services

Leicester, United Kingdom

• Responsible for generating new business and maintaining a portfolio of existing clients.
• Developed ROI calculator for website promotion by clients
• Oversaw customer projects from securing business to delivery
• Delivery of specific marketing campaigns and website statistical analysis
• Development and management of customer brands

Oxfordshire

• Responsible for developing customer solutions and responding to tenders within the Public Sector and Property sectors
• Planned and organised stand for the Government Computing Show 2003.
• Successfully won tenders to the value of £60,000 for 2 local authority plans.
• Created and developed a partnership with Interactive Information to deliver a new Web based mapping service.
• Pioneered remote working practices to reduce traveling costs.
• Developed and maintained sector sales plans

Responsible for retaining and developing business in a six million pound portfolio of Public Sector and utility customers.Delivered year on year growth on portfolio of clientsSecured a trial worth £500,000 directly from a competitor to distribute items for next day delivery.Led a virtual team to overcome operational problems and secure a distribution.

Managing sales projects to identify grow and retain business across several portfolios. Set up a cross-territory best practice forum to utilise successful product deployment and assist with product development.Developed a range of revenue and forecasting reports to allow Account Managers to accurately understand customers spend.Project managed the audit of.

Worked as part of a Unit Excellence project team, helping the team achieve a Silver award.Worked to reduce operational failures on a customer's account by 50%.

Responded to customer enquires and complaints by all forms of communicationSystems administration of computer system

Planned and delivered a teaching module on Photography to students on the Master degree course.Carried out and analysed geophysical surveys for University's Archaeological Service.

Bsc (Hons), Archaeological Science

Education record