Matthew Dodd

Matthew Dodd Email and Phone Number

Unconventional Thinking | Digital Workplace | Enterprise Social @ SWOOP Analytics
australia
Matthew Dodd's Location
Greater Perth Area, Australia
Matthew Dodd's Contact Details

Matthew Dodd personal email

n/a
About Matthew Dodd

I change the way people work, create and connect through human centred approaches to culture, leadership and digital services.I combine design, empathy and systems thinking to deliver value to individuals and organisations.Since 2004, I’ve been working in large organisations delivering digital based change. I've led programs enabling online services for local government and pioneering the use of social media platforms for customer and colleague engagement.

Matthew Dodd's Current Company Details
SWOOP Analytics

Swoop Analytics

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Unconventional Thinking | Digital Workplace | Enterprise Social
australia
Website:
swoopanalytics.com
Employees:
14
Matthew Dodd Work Experience Details
  • Swoop Analytics
    Product Director
    Swoop Analytics Jul 2022 - Present
    Perth, Western Australia, Australia
    Driving product management and customer experience with SWOOP's collaboration analytics platform
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  • Smart Work Consulting
    Founder
    Smart Work Consulting Aug 2022 - Present
    Perth, Western Australia, Australia
    Bespoke consulting to selected clients on all aspects of Digital Workplace strategy, adoption and governance.
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  • Engage Squared
    Digital Workplace Consultant And Squad Lead
    Engage Squared Mar 2020 - Jul 2022
    Greater Perth Area
    Information Governance • Led engagement with the Western Australian State Records Office to pilot M365 for information management and co- authored white paper.• Lead consultant for M365 modern workplace pilot for frontline works at City of Hobart Council with focus on information management and compliance center use.• Lead consultant for development of M365 information governance and complianceroadmaps for several state government departments and a federal government department.Transformation and Change • Lead Change and Adoption Consultant for major information management maturity program using M365 including creating and delivering a change management strategy and plan, alongside stakeholder engagement on information management and compliance solutions with M365.• Delivered successful Yammer adoption programs for large organisations including arapid rollout for St John Ambulance WA, a global rollout for Appen, and executive coaching and community management training for Victoria Police.• Teams and SharePoint training development and delivery across large organisations.Enterprise Social and Digital Workplace • Delivered Microsoft Viva workshops covering knowledge management, workplace analytics and employee experience with clients from financial services, insurance, utilities, and mining.• Developed and delivered content strategies for intranets across several clients.• Ran and supported corporate live events and webinars delivered via Yammer and Teams.Leadership • Squad Lead for the adoption and change management practice team providing mentoring, coaching and line management.Client Engagement • Developed and delivered winning proposals and tender documents for information management government, Yammer adoption and M365 change services. • Acted as regional lead in WA, building relationships with potential clients and Microsoft
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  • Bankwest
    Senior Manager Digital Channels
    Bankwest Sep 2015 - Mar 2020
    Perth, Australia
    Leading on the development, delivery and management of our Digital Workplace strategy and channels including our intranet and enterprise social network.Achievements include:- Delivering live events streaming in Yammer - making Bankwest the first financial services company in Australia to use the service- Speaking internationally on Yammer networks. - developing a world leading Yammer network- first financial organisation in Australia to use live events in Yammer- Rollout and adoption of Office 365- Developing and implementing internal communication reporting and analytics- Leading
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  • Bankwest
    Digital Practices Manager
    Bankwest Jan 2015 - Sep 2015
    Perth, Australia
    Designed and delivered an internal digital transformation approach for our enterprise services division to change culture and behaviour
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  • Bankwest
    Intranet Manager
    Bankwest May 2013 - Dec 2014
    Perth, Australia
    Provided strategy and management of the Bank's internal digital channels
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  • Nottinghamshire County Council
    Group Manager - Digital
    Nottinghamshire County Council Apr 2011 - May 2013
    Nottingham, United Kingdom
    Led the Digital Communications team with overall responsiblity for the delivering the Council's services and enhancing its repution via websites, intranet and social media. Grew the corporate twitter account to over 10000 users and helped the team become LG comms Communications team of the year for 2013
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  • Nottinghamshire County Council
    Web & Intranet Manager
    Nottinghamshire County Council Sep 2009 - Aug 2011
    Developed and implemented the Council’s web and intranet policies, standards and plans to deliver customer focussed and efficient services.• Generated enthusiasm, commitment and corporate understanding within the Council in order to maximise the use of the web and intranet as key customer and employee access and delivery channels. • Ensured that site developments supported interdependent programmes of work including the IT and Communication strategies, Access and Communications and Making a Difference programmes. • Oversaw the development and implementation of content development and publishing standards ensuring that websites have up to date, accurate targeted content appropriate for the desired audience. • Provided final point of editorial control over all web content. • Ensured that websites meet all relevant legislation affecting the delivery of online public services such as the Disability and Discrimination Act, WAI accessibility best practice, Freedom of Information Act and the Data Protection Act. • Ensured a coordinated approach to online and corporate communications, including homepage content, marketing activities and editorial quality by working closely with the Press Office and other partners. • Established and utilised performance management metrics to monitor site effectiveness, usability and accessibility. • Established customer feedback mechanisms analysing responses and taking appropriate action. .• Used all available marketing and communication channels to promote the takeup of web services. • Represented the Authority in discussions with a wide range of service users, partners, stakeholders, government bodies and software suppliers.
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  • Leicestershire County Council
    E-Communications Manager
    Leicestershire County Council Jan 2005 - Sep 2009
    The strategic lead for the authority on E-communications• Developed Council’s online strategy• Pioneered the use of user journeys to improve online satisfaction• Developed collabrative ways of working and knowledge sharing for Council’s Business Partners• Developed Service planning as part of the Organsiational Development Management Team• Implemented usability guidance including Writing for the Web.• Devised and delivered Multimedia based campaign to schools on e-safety• Set up and managed Council’s own YouTube channel• Instigated the delivery of the Council’s Disability Equality Scheme via online video• Implemented a project to move the council's intranet to a content management system.• Reduced staff e-mail burden via promoting intranet channel• Managed the strategic development of the councils website• Managed the Information Provision service, supporting the councils use of web and other e-communications• Integrated e-communication practices with the council's PR unit and other publications• Advised corporate projects, such as e-learning and Customer First initiative.• Implemented on-line job application process.
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  • Leicestershire County Council
    Business Consultant
    Leicestershire County Council Nov 2004 - Jan 2006
    Leicester, United Kingdom
    Providing Consultancy and process analysis services• Delivered e-forms project to ensure Council met its e-government target• Analysed service area processes to make efficiency gains• Procured corporate business process management tool• Developed transaction modelling to analyse potential online services
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  • Eazytiger Ltd.
    Account Manager
    Eazytiger Ltd. 2003 - Nov 2004
    Leicester, United Kingdom
    Responsible for generating new business and maintaining a portfolio of existing clients.• Developed ROI calculator for website promotion by clients• Oversaw customer projects from securing business to delivery• Delivery of specific marketing campaigns and website statistical analysis• Development and management of customer brands
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  • Lovell Johns
    Sales Manager
    Lovell Johns 2002 - 2003
    Oxfordshire
    Responsible for developing customer solutions and responding to tenders within the Public Sector and Property sectors• Planned and organised stand for the Government Computing Show 2003.• Successfully won tenders to the value of £60,000 for 2 local authority plans.• Created and developed a partnership with Interactive Information to deliver a new Web based mapping service.• Pioneered remote working practices to reduce traveling costs.• Developed and maintained sector sales plans
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  • Royal Mail
    Account Manager
    Royal Mail 2000 - 2002
    Responsible for retaining and developing business in a six million pound portfolio of Public Sector and utility customers.Delivered year on year growth on portfolio of clientsSecured a trial worth £500,000 directly from a competitor to distribute items for next day delivery.Led a virtual team to overcome operational problems and secure a distribution contract for a further 18 months.Set up Partnership meetings with Key clients and operational contacts to improve quality of service and secure repeat business.Developed business relationships up to Chief Executive level, whilst maintaining critical contacts at all levels.Deployed Sales Promotions and campaigns across several customers to gain new business.
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  • Royal Mail
    Key Account Executive
    Royal Mail 1999 - 2000
    Managing sales projects to identify grow and retain business across several portfolios. Set up a cross-territory best practice forum to utilise successful product deployment and assist with product development.Developed a range of revenue and forecasting reports to allow Account Managers to accurately understand customers spend.Project managed the audit of customer's mailroom.
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  • Royal Mail
    Key Account Support
    Royal Mail 1998 - 1999
    Worked as part of a Unit Excellence project team, helping the team achieve a Silver award.Worked to reduce operational failures on a customer's account by 50%.
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  • Royal Mail
    Customer Services Officer
    Royal Mail 1996 - 1998
    Responded to customer enquires and complaints by all forms of communicationSystems administration of computer system
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  • University Of Leicester
    Archaeology Technician
    University Of Leicester Jan 1995 - Jan 1996
    Planned and delivered a teaching module on Photography to students on the Master degree course.Carried out and analysed geophysical surveys for University's Archaeological Service.
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Matthew Dodd Skills

Public Sector Cms Stakeholder Engagement Web Content Management Social Media Governance Business Process Improvement Stakeholder Management Local Government Strategic Communications Business Transformation Crisis Communications Project Delivery Strategy Intranet Web Analytics Change Management Community Engagement Digital Strategy Content Strategy Project Management Social Media Marketing Management Intranet Strategy Digital Marketing Web Project Management Information Architecture Business Analysis Content Development Social Media Strategist User Experience Content Management Systems Systems Thinking Web Strategy Iterative Design User Journeys Internet Strategy Online User Experience Web Consultancy Web Content Production Personas Heuristic Evaluation User Scenarios Writing For The Web Content Management Enterprise Social Networking Office 365 Digital Workplace Collaborative Leadership Yammer

Matthew Dodd Education Details

Frequently Asked Questions about Matthew Dodd

What company does Matthew Dodd work for?

Matthew Dodd works for Swoop Analytics

What is Matthew Dodd's role at the current company?

Matthew Dodd's current role is Unconventional Thinking | Digital Workplace | Enterprise Social.

What is Matthew Dodd's email address?

Matthew Dodd's email address is do****@****o.co.uk

What is Matthew Dodd's direct phone number?

Matthew Dodd's direct phone number is +4411623*****

What schools did Matthew Dodd attend?

Matthew Dodd attended The University Of Sheffield, Bosworth College.

What skills is Matthew Dodd known for?

Matthew Dodd has skills like Public Sector, Cms, Stakeholder Engagement, Web Content Management, Social Media, Governance, Business Process Improvement, Stakeholder Management, Local Government, Strategic Communications, Business Transformation, Crisis Communications.

Who are Matthew Dodd's colleagues?

Matthew Dodd's colleagues are Isaac Hawkins, Hayden Drew Ry'dell, Emily O'brien, Echo W., Francesca Guidi, Lachlan Walls, Sharon Dawson (Mathieson).

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