Matthew Dolan Email & Phone Number

Ireland

Swift Square, Building 1, Santry Demesne, Northwood, Dublin 9

St Stephens Green, Dublin 2

• Client facing role - Mortgage arrears management. Providing advice and guidance on SFS completion and discussing various forbearance options available to the borrower while simultaneously managing the customer’s.
• With 60% of my week spent working externally I would facilitate in-house, and external debt counselling face to face meetings with Borrowers and nominated 3rd parties.
• Conduct unsolicited personal visits (UPVs) to Borrower’s properties. Discuss the underlying reason for the arrears situation in depth and ascertain a revised payment schedule to propose to our principle banking client.
• Managed a small team of 5 people to carry out field activity work on behalf of AIB/EBS & Haven. This would entail carrying out house visits to mortgage Borrowers in default situations with a view to optimising Borrower.
• Conducted monthly 121s, year-end appraisals, team mentoring and team motivation on an ongoing basis.
• Carried out property inspections on properties taken back into the Banks possession.

St Stephens Green, Dublin 2

• Client facing role - Ensuring that account payments were made and maintained while negotiating flexible and creative solutions for more challenged loan facilities.
• Monitoring a demanding portfolio c. €40m, submitting credit proposals to AFCC to restructure clients existing debt as required and exploring all possible work out solutions.
• Maintaining a very close working relationship with all existing clients. This would involve negotiating and implementing new payment restructures for defaulting customers, evaluating the risk associated with the.
• Performing regular financial reviews with the Banks customers. Understanding the client’s cash flow and invoicing challenges they were experiencing and ensure that impairments were kept to a minimum.
• Early identification of non performing cases, negotiating and implementing work-out strategies accordingly.
• Participate in regular provision reviews with line management and conduct ongoing yellow plant and equipment asset inspections.

St Stephens Green, Dublin 2

• Client facing role - Targeting the SME sector and individual sole traders. Responsible for winning new business and develop existing key accounts to achieve challenging sales and cross sale target objectives.
• Credit analysis and preparation of strong credit recommendations for presentation at credit committee level.
• Mentor team members and report key performance information to management on daily and weekly activity.
• Plan and organise combined team strategy towards achieving the Banks goals.
• Continuously focused on new business development opportunities while acutely aware of risk management and controlled growth.
• Consistently achieving all KPIs assigned and delivered €1.0 m plus worth of new business to the Bank every month.

Swords, Co Dublin

• Accountable for ensuring the dealership met and exceeded monthly and annual sales targets set down by the vehicle distributors, while providing customers with an excellent retail experience.
• Established the dealership as “No 2 Kia dealer” for Dublin North in a short space of time.
• Designed and implemented comprehensive sales strategies on an ongoing basis.
• Continually seeking out new business through cold calling and customer walk-ins.
• Highlighting the product features, carrying out customer fact finds and in turn making recommendations on the correct make and model best suited for the customers needs.
• Responsible for ensuring the dealer had the correct amount of new vehicle stock in house and ready to be sold at any given time.

Swords, Co Dublin

• Completed an intensive 2 week finance and Insurance training programme offsite, in conjunction with GE Capital Woodchester & Saleslynx Ltd
• Helped develop, implement and nurture the F & I concept within the dealership from day one.
• Responsible for converting non captive customers to captive, and ensuring the dealer remained in control of all aspects of the sales process. 90% of consumers would need to be converted as only 10% are captive.
• Always meeting and frequently exceeding targets converting non captive customers and PPI products.
• Cross selling of auxiliary products within the dealership ranging from GAP insurance to extended warranties.
• Ongoing training and motivation of the entire sales team on the benefits of referring their customers to the Business Manager.

Swords, Co Dublin

• Consistently meeting all sales targets set down by dealer principle.
• Develop new leads from cold calling businesses.
• Demonstrating all vehicles and explaining features and benefits to potential customers.
• Discuss finance options to customers on their new replacement vehicle.

Dorset Street, Dublin 1

Apa / Pib Loans, Regulations, Life Assurance & Investments. (4 Out Of 6 Modules Completed), Continuous Ongoing Cpd Hours, Working Towards A Full Qfa Designation.

Professional Certificate In Financial Advice (Apa) Loans, Regs & Life Assurance.

Education record

Advanced Collections - Face to Face

Education record

Completed an intensive 2 week finance and Insurance training programme offsite, in conjunction with GE Capital Woodchester & Saleslynx

Education record