Matthew Dolan Email & Phone Number

Ireland

Swift Square, Building 1, Santry Demesne, Northwood, Dublin 9

St Stephens Green, Dublin 2

• Client facing role - Mortgage arrears management. Providing advice and guidance on SFS completion and discussing various forbearance options available to the borrower while simultaneously managing the customer’s expectations. • With 60% of my week spent working externally I would facilitate in-house, and external debt counselling face to face meetings with Borrowers and nominated 3rd parties.• Conduct unsolicited personal visits (UPVs) to Borrower’s properties. Discuss the underlying reason for the arrears situation in depth and ascertain a revised payment schedule to propose to our principle banking client Lloyds Banking Group on behalf of the Borrower.• Managed a small team of 5 people to carry out field activity work on behalf of AIB/EBS & Haven. This would entail carrying out house visits to mortgage Borrowers in default situations with a view to optimising Borrower engagement with their lender. As the main purpose of the field exercise was to engage with Borrowers, we were encouraged to be as flexible as possible with our working hours while strictly adhering to CCMA regulations. • Conducted monthly 121s, year-end appraisals, team mentoring and team motivation on an ongoing basis.• Carried out property inspections on properties taken back into the Banks possession.• Weekly / Monthly unit stock audits – ensuring that motor dealers gave the Bank sufficient vehicle replacements to cover their stocking requirements. This role played a key part in relationship management as I was essentially “the face” representing the Bank and negotiating with numerous dealer principles on a regular basis.

St Stephens Green, Dublin 2

• Client facing role - Ensuring that account payments were made and maintained while negotiating flexible and creative solutions for more challenged loan facilities. • Monitoring a demanding portfolio c. €40m, submitting credit proposals to AFCC to restructure clients existing debt as required and exploring all possible work out solutions.• Maintaining a very close working relationship with all existing clients. This would involve negotiating and implementing new payment restructures for defaulting customers, evaluating the risk associated with the client’s exposure and making an informed decision on mitigated long term risk. • Performing regular financial reviews with the Banks customers. Understanding the client’s cash flow and invoicing challenges they were experiencing and ensure that impairments were kept to a minimum. • Early identification of non performing cases, negotiating and implementing work-out strategies accordingly. • Participate in regular provision reviews with line management and conduct ongoing yellow plant and equipment asset inspections. • Organise, plan and implement monthly portfolio reviews with line management and key stakeholders. • Weekly / Monthly unit stock audits – ensuring that motor dealers gave the Bank sufficient vehicle replacements to cover their stocking requirements. This role played a pivotal part in relationship management, as I was essentially “the face” of the Bank, representing and negotiating at dealer principle level on a regular basis.

St Stephens Green, Dublin 2

• Client facing role - Targeting the SME sector and individual sole traders. Responsible for winning new business and develop existing key accounts to achieve challenging sales and cross sale target objectives. • Credit analysis and preparation of strong credit recommendations for presentation at credit committee level. • Mentor team members and report key performance information to management on daily and weekly activity.• Plan and organise combined team strategy towards achieving the Banks goals.• Continuously focused on new business development opportunities while acutely aware of risk management and controlled growth. • Consistently achieving all KPIs assigned and delivered €1.0 m plus worth of new business to the Bank every month.• As this role was predominately field based, I have become an expert in time management and working on my own initiative.

Swords, Co Dublin

• Accountable for ensuring the dealership met and exceeded monthly and annual sales targets set down by the vehicle distributors, while providing customers with an excellent retail experience. • Established the dealership as “No 2 Kia dealer” for Dublin North in a short space of time. • Designed and implemented comprehensive sales strategies on an ongoing basis.• Continually seeking out new business through cold calling and customer walk-ins. • Highlighting the product features, carrying out customer fact finds and in turn making recommendations on the correct make and model best suited for the customers needs.• Responsible for ensuring the dealer had the correct amount of new vehicle stock in house and ready to be sold at any given time.• Maintain an ongoing constructive relationship with the after sales department.• Organised finance for potential customers who intended to purchase new and previously enjoyed vehicles from the dealership.• Ongoing re-evaluation of Kia & Chrysler brand identity within the showroom and forecourt. Ensuring all brand merchandise was strategically positioned to maximise sales

Swords, Co Dublin

• Completed an intensive 2 week finance and Insurance training programme offsite, in conjunction with GE Capital Woodchester & Saleslynx Ltd • Helped develop, implement and nurture the F & I concept within the dealership from day one. • Responsible for converting non captive customers to captive, and ensuring the dealer remained in control of all aspects of the sales process. 90% of consumers would need to be converted as only 10% are captive. • Always meeting and frequently exceeding targets converting non captive customers and PPI products. • Cross selling of auxiliary products within the dealership ranging from GAP insurance to extended warranties. • Ongoing training and motivation of the entire sales team on the benefits of referring their customers to the Business Manager. • Work alongside a diverse sales team in helping them close as many sales as possible.• Maintain and strengthen relationships with the various lending institutions. • Assist in the development and implementation of sales and marketing strategies consistent with the distributor franchise goals.

Swords, Co Dublin

• Consistently meeting all sales targets set down by dealer principle.• Develop new leads from cold calling businesses. • Demonstrating all vehicles and explaining features and benefits to potential customers.• Discuss finance options to customers on their new replacement vehicle.

Dorset Street, Dublin 1

Apa / Pib Loans, Regulations, Life Assurance & Investments. (4 Out Of 6 Modules Completed), Continuous Ongoing Cpd Hours, Working Towards A Full Qfa Designation.

Professional Certificate In Financial Advice (Apa) Loans, Regs & Life Assurance.

Education record

Advanced Collections - Face to Face

Education record

Completed an intensive 2 week finance and Insurance training programme offsite, in conjunction with GE Capital Woodchester & Saleslynx

Education record