Client Services, Healthcare and Life Sciences, Life Sciences and HealthTech vertical leader.September 2024 - PresentLife Sciences manufacturing services firm, executive sponsor and program lead, AI assisted operations support implementation with Matillion and Snowflake.August 2024 - PresentEHR and HealthTech product company, Director, FHIR readiness, product and platform migration to Snowflake.February 2024 - PresentGlobal healthcare services provider, product lead, clinical trials and oncology treatment AI/ML integration with Snowflake.

Product development and revenue channel strategy.

Client services, healthcare industryMay 2023 - January 2024Chair, Global Healthcare, Generative AIMay 2023 - January 2024Executive Sponsor, Minneapolis GenAI Support TeamJanuary 2022 - January 2024Executive Sponsor, MSP Horizons ERG; Horizons amplifies the voices of disabled, neurodiverse, and mental health communities in order to help create a world where the infinite variations in mind and body are represented, empowered, and celebrated.National managed healthcare providerAugust 2021 - January 2024Global account leader: end-to-end business, delivery and client services management. $20M+ sales as lead, $28M+ over last 4 years, $17M+ managed revenue.April 2023 - December 2023Accountable executive, strategy and operations SME: capacity management, enterprise digital analytics.October 2022 - March 2023Accountable executive and strategy advisor: Snowflake migration accelerationOctober 2022 - January 2023Accountable executive: Snowflake BI advisoryJuly 2022 - December 2022Strategy and operations advisor to the Chief Design Officer (CDO) and VP of DesignOpsFebruary 2022 - September 2022Accountable executive: UX and Product design portfolio DesignOps, strategy, and deliveryFebruary 2022 - September 2022Accountable executive: Legacy digital product design transformation and engineering deliverySlalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics. We partner with companies to push the boundaries of what’s possible—together.

Client services, healthcare industryNational managed healthcare providerAugust 2021 - January 2024Global account leader, end-to-end business, delivery and client services managementFebruary 2022 - September 2022Accountable executive: UX and Product design portfolio DesignOps, strategy, and deliveryFebruary 2022 - September 2022Accountable executive: Legacy digital product design transformation and deliveryOctober 2021 - June 2022Accountable executive: marketing orchestration analyticsOctober 2021 - July 2022Accountable executive: Snowflake migrationDecember 2021 - February 2022Accountable executive: chatbot solution ownershipJune 2021-December 2021Accountable executive: omnichannel service design delivery and capability discoveryJune 2021-October 2021Chief of staff/interim director, digital experience and designJune 2020-December 2021Accountable executive, SME, and program oversight: design system strategy, delivery, and adoption

Data & analytics practice, healthcare focus, client service orientedNational managed healthcare providerJune 2021-December 2021Accountable Executive, SME: omnichannel service designJune 2021-October 2021Chief of staff/interim director, digital experience and designJune 2020-December 2021Accountable executive, SME, and program oversight: design system strategy, delivery, and adoptionJanuary-April 2021Digital experience, design and product chief of staff, DesignOps leadJune 2020-June 2021Accountable executive, SME and program oversight: customer operations analytics, visualization, design and delivery methods maturation

Data & analytics practice, healthcare focus, client service orientedNational managed healthcare providerJune 2020 - June 2021Accountable executive, SME and program oversight: customer operations analytics, visualization, design and delivery methods maturationJune 2020 - December 2021Accountable executive, SME, and program oversight: design system strategy, delivery, and adoptionMay 2020 - April 2021Digital experience and design chief of staff, DesignOps leadJan - July 2020Engagement lead: digital analytics chief of staff, strategy, portfolio management, operations maturation, agile deliveryJune - Dec 2019Engagement lead: digital analytics strategy, portfolio development, management and operations.

Data & analytics practiceThinkSmallJune 2018 - March 2021Non-profit engagement lead and consultant, data visualization development and support.National Managed Healthcare ProviderOctober 2018 - May 2019Engagement lead and consultant, digital analytics strategy, digital product optimization and data visualization.March - May 2019Engagement lead, marketing personalization strategy and data architecture.June - September 2018Consultant, digital analytics strategy and data visualization.XM Hackathon - Hack for Social GoodApril - May 2018Data visualization lead, product and data visualization development in collaboration with the University of Minnesota and ThinkSmall, top 16 finalists.Slalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics. We partner with companies to push the boundaries of what’s possible—together.

October 2017 - March 2018Scaled Agile Scrum product owner, reporting and analytics, legacy system retirement, home lending capital markets.March 2016 - October 2017Technology lead for the Capital Markets Data and Reporting Strategy, a program to transform the way we developed, moved, used, and provided value from data assets.Bridged the gap between organizational strategy and tactical execution of data, reporting, analytics and business intelligence architecture.Coached and collaborated with diverse reporting teams across the organization to facilitate change; helping each to understand, internalize, and tailor the strategy to them as business lines, teams, and individuals.Developed, evangelized, modeled by example, and taught data visualization, information design, and BI consulting best practices.Enterprise Information Technology (EIT) - Capital markets credit risk technology (CMCR) - Capital markets operations - analytics & reporting (CMOAR)

Home mortgage - Sales and Service Systems Office (SSSO)

Wells Fargo Home Mortgage vendor management process analysis and performance data visualization

Awards: Employee of the Month, Employee of the Week, Dependability, Customer Service