Matthew Dugan

Matthew Dugan Email and Phone Number

Network Planning & Implementation Manager at Lumen Technologies @ Lumen Technologies
Phoenix, AZ, US
Matthew Dugan's Location
Phoenix, Arizona, United States, United States
Matthew Dugan's Contact Details

Matthew Dugan personal email

n/a
About Matthew Dugan

I am a graduate of Arizona State University as well as​ of ​DeVry University. I have earned ​two​ degrees: a Bachelor's of Interdisciplinary Studies with concentrations in Sociology and Justice Studies and ​a Bachelor's​​ of Science in ​Network and Communications Management. I am a highly motivated person and held a 4.0 GPA in all networking-specific courses.I am passionate about networking and how we communicate seamlessly through such complicated and fragile means. My interests range from network security and ​converged communications​ to ​network administration/design and beyond.I am currently the leader of the Lumen Technologies, Network Planning and Optimization team. I lead by example and continually look for opportunities to strengthen my skills.For example, I volunteer for all new platform roll-outs (APAC Lead, Voice Complete Platform, Enterprise Security Gateways, Security Route-Reflectors, Cloud Connect, etc.) so I can personally learn/grow, and then share that knowledge with my colleagues. I never back down from a challenge and I pursue all department/corporate goals with impeccable integrity. I take pride in my learned technical skills, but it is my transferable skills that really make the strongest impact.

Matthew Dugan's Current Company Details
Lumen Technologies

Lumen Technologies

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Network Planning & Implementation Manager at Lumen Technologies
Phoenix, AZ, US
Website:
lumen.com
Matthew Dugan Work Experience Details
  • Lumen Technologies
    Lumen Technologies
    Phoenix, Az, Us
  • Lumen Technologies
    Network Planning & Implementation Manager
    Lumen Technologies Aug 2021 - Present
    Monroe, Louisiana , Us
    Leader and coach of 17 FTEs.Wide scope of R&R including Lumen Digital Platform, Lift-N-Lay, Network Optimization, and Innovation Pod.Drive revenue via NaaS On-Demand, ExaSwitch (AWS, Azure), Metro 3.0 BGP-LU, Edge Compute, Internet, Ethernet, and VPN products.Achieve significant cost optimization via network device decommissioning, third party circuit disconnections, rack unit space, and amperage recovery.Develop and present complex KPI, Business Review, project datasets and visualizations throughout leadership levels.Represented two Directors and their direct reports (~80) on a small Cheetah Team. Captured financial information, project types and throughput, and level of effort measurements. Observed potential connected outcomes by collaborating with Cheetah Team partners. Presented most valuable connected outcome to Senior Leadership and achieved approval for pursuing the solution.Created an Innovation Pod within the overall team to address all scripting, Itential development and creative automated solutions for opportunities within the Planning and Implementation org.Successfully earned Dare To Lead certification via book club and 12-week formal coursework.
  • Lumen Technologies
    Senior Engineer
    Lumen Technologies Sep 2020 - Aug 2021
    Monroe, Louisiana , Us
    Key Engineer in a small team that brought a new flagship Edge Compute Platform into production networks.First point of contact for emerging technologies and point of contact for legacy technologies for IP Core engineering teams and adjacent non-technical teams.
  • Centurylink
    Senior Network Implementation Engineer
    Centurylink Jul 2019 - Sep 2020
    Monroe, La, Us
    Promotion to Senior Network Implementation Engineer on July 1, 2019.Expertly engineer configurations on all devices implemented into CTL owned Autonomous Systems.
  • Centurylink
    Senior Network Planning Engineer
    Centurylink Nov 2018 - Jul 2019
    Monroe, La, Us
    Promotion to Senior Network Planning Engineer on 11/18/18.Expeditiously engineered multiple TB capacity growth throughout the CTL owned networks in support of HBO's Game of Thrones traffic.Convey my expertise with the Telecom industry into DeVry University curriculum updates, as a National Advisory Committee member.Point of contact for the Network Planning teams, and the Network Deployment Engineer teams.Coach those teams, along with other adjacent teams, to fully reach their technical/professional abilities.Provide in-depth technical training to three adjacent departments.Continually scan the various Autonomous Systems we own, looking for congestion, poor configurations, overall inefficiencies, etc.Utilizing that information to create a business case, variable budget, and initiate a project to optimize the network issues discovered.Collaborate with multiple teams to create MOPs, configs, etc. and then complete the solution to the network problems.New role has no "lane markers". So, I jump into whatever team is having issues with optimizing the networks, and bringing new devices onto the networks.
  • Centurylink
    Network Engineer Iii, Team Lead
    Centurylink Apr 2018 - Nov 2018
    Monroe, La, Us
    SME point of contact for combined company (Level3 and CTL); for all aspects of device configurations.Expertly crafted and deployed configurations on [12] live-traffic NOKIA 7750 routers in North America and Asia; to mesh with the CTL Global Security Team's new Radware DefensePro devices (Flagship DDoS Mitigation Platform).Mentored Engineer I and Engineer II teammates, as well as, colleagues from adjacent departments.Liaison between Architecture and Operations, to expeditiously and accurately bring new platforms/routers/switches and more; into multiple Autonomous Systems.
  • Centurylink
    Network Engineer Ii, Team Lead
    Centurylink Nov 2017 - Apr 2018
    Monroe, La, Us
    CenturyLink acquired Level 3 Communications on November 1st, 2017.Applied my expertise, alongside integration teams, to determine the best route(s) forward with merging [4] major Autonomous Systems.SME/Primary role in deployment of brand new Triple-Hybrid (Three Autonomous Systems) Route-Reflectors in Honolulu, Hawaii.SME/Primary role in deployment of brand new Virtual Point of Presence (VPOP) in Shenzhen, China and Manila, Philippines.Precisely engineered a 16-part Method of Operating Procedure (MOP) that culminated with Technicians deploying the first Juniper 100G MPC7E card, in any of CTL's four major Autonomous Systems.
  • Level 3 Communications
    Network Engineer Ii, Team Lead
    Level 3 Communications May 2015 - Nov 2017
    Broomfield, Colorado, Us
    Trusted leader of ten colleagues, providing upper management and stakeholders with quantifiable increases in productivity/revenue generation.Instrumental in long-term engineering project for $600m of revenue growth opportunities with Sprint Voice, leveraging the Voice Complete platform I brought online over the past two years.Technical Lead for Asia-Pacific (APAC) expansion project.Instrumental in Project code name HALO (Upgrade/Re-Build of Juniper Routers in all Level 3 owned Autonomous Systems).SME/Primary role in deployment of Juniper MX104 in various platform roles within AS3356 and AS3549.SME/Primary role in deployment of brand new Enterprise Security Gateway (ESG) solution.SME/Primary role in deployment of brand new VoIP gateway architecture/topology.SME/Primary role in deployment of brand new Cloud Connect solution.SME/Primary role in deployment of brand new security DDoS Mitigation and Flowspec solution.SME/Primary role in deployment of project code name: SATURN (CDN-related).SME/Primary role in triple-hybrid NNI’s between two legacy backbone networks (fGC AS3549, Level 3 AS3356) and newly acquired metro network (fTWTC AS4323).Continually built upon all the knowledge/skills listed in my Network Engineer I position.Effectively managed complex and large-scale projects.Successfully configured and deployed high-profile 100G BBONE, CDN, CORE, and EDGE devices/circuits.Instrumental in introducing the Alcatel-Lucent 7950 chassis to the network.Extremely adept at adjusting to constantly changing project variables, and network environments.Expeditiously and meticulously drafted Method of Operating Procedure (MOP) documents to accompany: new hardware installs, capacity augments, routing protocol alterations, migrations, and many more scenarios.
  • Level 3 Communications
    Network Engineer I
    Level 3 Communications Aug 2013 - May 2015
    Broomfield, Colorado, Us
    Primarily responsible for configuring and deploying routers/switches/gateway devices/network management devices (Accedian, Alcatel-Lucent, Brocade, Cisco, FORCE 10, Juniper and Overture).Daily use of knowledge in SR-OS (TiMOS), IOS/CatOS, IronWare OS, JunOS, SONET, TCP/IP, BGP, IS-IS, OSPF(3), VPN, LAGs, EtherChannel, 802.1Q, Spanning Tree Protocol (STP), OC-192, OC-48, OC-12, OC-3/DS3/T3, OC-1/DS1/T1, OSI Model, ICMP, TCP/UDP, TFTP/SCP, SSH, ACL's, Fiber Optics, Ethernet, Content Delivery, and many other WAN/LAN technologies/protocols.Successfully engineered circuits, hardware augments and capacity augments; on the core, distribution and edge of the network.Extrapolated data from topologies to enhance integration and revenue-generating projects.Efficiently managed complex small, medium and large scope projects from beginning to end and ensure the team meets goals, dates, and timelines.Exemplified the ability to make decisions outside of guidelines on utilization of capacity/equipment within projects.Effectively coordinated with other groups regarding any scope deviation that may arise with ongoing projects. Quickly defined solutions after identifying problems on complex systems.
  • W Scottsdale / Starwood Hotels & Resorts Worldwide, Inc.
    Security Team Leader
    W Scottsdale / Starwood Hotels & Resorts Worldwide, Inc. Oct 2011 - Aug 2013
    Stamford, Ct, Us
    Earned a Starwood University Bachelor's Degree.Successfully led the security department of seven employees.Completed tasks and projects assigned to me within given time constraints.Assisted upper management with daily operations decisions.Coached under-performing employees and provided an environment for all employees to reach their potential.Ensured proper training was provided to new-hires.Ensured that the security department contributed to a high guest satisfaction index rating.
  • W Scottsdale / Starwood Hotels & Resorts Worldwide, Inc.
    Security Officer
    W Scottsdale / Starwood Hotels & Resorts Worldwide, Inc. Dec 2010 - Oct 2011
    Stamford, Ct, Us
    Assisted Director of Security with projects and long-term goals for the department.Ensured daily operations were safely and securely conducted.Performed cross-training in front office, bellman, call center and housekeeping.
  • W Scottsdale / Starwood Hotels & Resorts Worldwide, Inc.
    Risk Officer
    W Scottsdale / Starwood Hotels & Resorts Worldwide, Inc. Mar 2009 - Dec 2010
    Stamford, Ct, Us
    Monitored and reviewed closed circuit surveillance system.Assisted security manager with daily operations and planned for major events.Assisted guests and employees with any request.

Matthew Dugan Skills

Networking Microsoft Office Troubleshooting Customer Service Security Customer Satisfaction Time Management Hospitality Cisco Technologies Network Engineering Training Team Building Leadership Network Security Public Speaking Conflict Management Management Wireless Networking Vpn Tcp/ip First Aid Certified First Responder System Administration Telecommunications Technical Writing Cisco Systems Products Internet Protocol Suite Hospitality Industry

Matthew Dugan Education Details

  • Arizona State University
    Arizona State University
    Sociology And Justice Studies
  • Devry University
    Devry University
    Network And Communications Management - Cisco Systems Networking Academy
  • *Starwood University*
    *Starwood University*
    Hospitality Administration/Management

Frequently Asked Questions about Matthew Dugan

What company does Matthew Dugan work for?

Matthew Dugan works for Lumen Technologies

What is Matthew Dugan's role at the current company?

Matthew Dugan's current role is Network Planning & Implementation Manager at Lumen Technologies.

What is Matthew Dugan's email address?

Matthew Dugan's email address is ma****@****ink.com

What schools did Matthew Dugan attend?

Matthew Dugan attended Arizona State University, Devry University, *starwood University*.

What are some of Matthew Dugan's interests?

Matthew Dugan has interest in Social Services, Emerging Technology, Research, Telecommunications, Internetworking, Life Long Learning, Studying Network Attack Vectors, Interdisciplinary Brainstorming, Science And Technology, Collaboration.

What skills is Matthew Dugan known for?

Matthew Dugan has skills like Networking, Microsoft Office, Troubleshooting, Customer Service, Security, Customer Satisfaction, Time Management, Hospitality, Cisco Technologies, Network Engineering, Training, Team Building.

Who are Matthew Dugan's colleagues?

Matthew Dugan's colleagues are Gary Miller, Samantha White, Connor Dow, Tesia Mcbride, Elizabeth Decker, Nandini Sheshapogu, Chris Phillips.

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