Matthew Dukes Email & Phone Number

Washington, District Of Columbia, United States

Assist the CEPI US Director with executive responsibilities, including scheduling, travel, expense claims and meeting planning, slide preparation, document formatting and editing and retrieval of literature etc.Responsible for the management and coordination of specific Facilities and Operations projects Develop and maintain systems and processes for.

Washington, District Of Columbia, United States

Charged with providing more challenging office operations roles including monitoring office supply budget and performing special projects.Assist Executive Vice President with onboarding arrangements for new staff. Including but not limited to prepping/assigning office spaces, creating key fob, ordering business cards, creating onboarding meetings/packets.

Washington, District Of Columbia, United States

Charged with providing more challenging office operations roles including overseeing office bills and invoices.Retain contracts for all operational vendors and contractor services.Responsible for receiving all operational and contractor invoices and ensuring payment.Served as IT support coordinator.Maintain property inventory lists.Responsible for.

Washington, District Of Columbia, United States

Charged with providing more challenging office operations roles including overseeing office bills and invoices. Performed a wide range of nonprofit administrative and office support functions, including preparation of expense reports and invoices for Senior Staff. Managed and organized billing operations and accounts that continued to streamline office.

Washington, District Of Columbia, United States

Served as the first point of contact for clients and provided support for visitors. Managed inbound calls via multi-line phone system, greeted visitors, and coordinated to appropriate points of contact.Monitored visitor logs and issued visitor badges to maintain workplace security.Maintained office cleanliness and managed office supply inventory.

Jacksonville, Florida, United States

Prepared and updated applications for new and existing providers. Demonstrated knowledge of national and state credentialing laws. Ensured compliance with credentialing timelines to meet NCQA expectations. Verified that license, education, board certificates, and insurance are current.Documented and escalated grievances for investigation and followed up as.

Jacksonville, Florida, United States

Managed multiple company databases to ensure data accuracy for Sibel, PRIME, EBTools, Edifecs, Diamond, and MembersEdge for ACA, Pre-Aca, and Group enrolled members. Monitored multiple systems to identify and correct discrepancies with personal identifiable information, relationship code, and line of business.Set-up and maintained consumer enrollment and.

Warren, Ohio, United States

Johnson City, Tennessee, United States

Managed inbound customer calls in a high volume, fast-paced call center. Exceeded all current service and quality standards. Gathered customer information and provided solid solutions that continued to boost customer satisfaction.Collected and verified required information for account access.Demonstrated knowledge of federal and company policies.Managed.

Johnson City, Tennessee, United States

Conducted outbound calls to collect on delinquent accounts. Provided customers with options to process payment transactions. Demonstrated empathic communication techniques by asking open-ended questions with the focus on identifying the customers’ needs.Acknowledged as top debt collector.Earned reputation as a top-performing trainer for new hires.Improved.

Warren, Ohio, United States

Bachelor Of Arts, Communications, Communication

High School Diploma