Matthew Dukes Email & Phone Number

Washington, District Of Columbia, United States

Assist the CEPI US Director with executive responsibilities, including scheduling, travel, expense claims and meeting planning, slide preparation, document formatting and editing and retrieval of literature etc.Responsible for the management and coordination of specific Facilities and Operations projects Develop and maintain systems and processes for record keeping and logisticsAct as the first point of contact to CEPI employees, vendors and visitors and cultivate and maintain positive working relationships with building management and outside vendorsWork closely with HR, legal, and the CEPI US Director to ensure that activities remain compliant Work closely with CEPI Operations to develop and maintain the CEPI US office as an effective work space that enables US based employees to work effectivelyPartner with local IT and HR to assist in providing a superior hybrid office experience for employees

Washington, District Of Columbia, United States

Charged with providing more challenging office operations roles including monitoring office supply budget and performing special projects.Assist Executive Vice President with onboarding arrangements for new staff. Including but not limited to prepping/assigning office spaces, creating key fob, ordering business cards, creating onboarding meetings/packets, and working with IT to set up laptops.Assist Director, Executive Vice President, and Accounting with reconciling corporate credit card accounts.Manage inventory and execute office purchases of furniture, electronics, décor, and office supplies.Perform administrative duties, some confidential, such as data entry, filing, typing, copying binding,scanning, scheduling, travel arrangements, meeting prep and reservations.Draft emails for internal and external office announcements as directed.Assist Executive Vice President with special projects as assigned.

Washington, District Of Columbia, United States

Charged with providing more challenging office operations roles including overseeing office bills and invoices.Retain contracts for all operational vendors and contractor services.Responsible for receiving all operational and contractor invoices and ensuring payment.Served as IT support coordinator.Maintain property inventory lists.Responsible for scheduling regular maintenance of office and staff equipment.Managed internal communications, including memos, emails, reports, and other correspondence.

Washington, District Of Columbia, United States

Charged with providing more challenging office operations roles including overseeing office bills and invoices. Performed a wide range of nonprofit administrative and office support functions, including preparation of expense reports and invoices for Senior Staff. Managed and organized billing operations and accounts that continued to streamline office efficiencies.Logged all credit card and check transactions received by Foundation.Labeled and reviewed all grant recommendations prior to submission.Coordinated conference room appointments and monitored usage.Maintained all electronic and physical filing systems.Oversaw several email inboxes and faxes that assist in keeping the company organized regarding communication and information exchange.Submit expense reports for CFO and COO and assist HR in office reintegration efforts.

Washington, District Of Columbia, United States

Served as the first point of contact for clients and provided support for visitors. Managed inbound calls via multi-line phone system, greeted visitors, and coordinated to appropriate points of contact.Monitored visitor logs and issued visitor badges to maintain workplace security.Maintained office cleanliness and managed office supply inventory.

Jacksonville, Florida, United States

Prepared and updated applications for new and existing providers. Demonstrated knowledge of national and state credentialing laws. Ensured compliance with credentialing timelines to meet NCQA expectations. Verified that license, education, board certificates, and insurance are current.Documented and escalated grievances for investigation and followed up as needed.Tracked providers with expired credentials and ensured they did not accept patients until updated.

Jacksonville, Florida, United States

Managed multiple company databases to ensure data accuracy for Sibel, PRIME, EBTools, Edifecs, Diamond, and MembersEdge for ACA, Pre-Aca, and Group enrolled members. Monitored multiple systems to identify and correct discrepancies with personal identifiable information, relationship code, and line of business.Set-up and maintained consumer enrollment and billing to mitigate financial risk.Updated members’ primary care providers.Reported all recurring issues to management to expedite resolution.Complied with all HIPAA and security guidelines to protect customer information.Assisted with new hire training on healthcare applications and standard operation procedures

Warren, Ohio, United States

Johnson City, Tennessee, United States

Managed inbound customer calls in a high volume, fast-paced call center. Exceeded all current service and quality standards. Gathered customer information and provided solid solutions that continued to boost customer satisfaction.Collected and verified required information for account access.Demonstrated knowledge of federal and company policies.Managed multiple systems to research, resolve, and document customer issues.Troubleshot all online/mobile account issues.

Johnson City, Tennessee, United States

Conducted outbound calls to collect on delinquent accounts. Provided customers with options to process payment transactions. Demonstrated empathic communication techniques by asking open-ended questions with the focus on identifying the customers’ needs.Acknowledged as top debt collector.Earned reputation as a top-performing trainer for new hires.Improved process of documenting and storing customer contact and payment information.Cross-trained staff on relevant collection skills.Recognized for providing exceptional service consistently.

Warren, Ohio, United States

Bachelor Of Arts, Communications, Communication

High School Diploma