Matthew Dutra Email & Phone Number

Austin, Texas, Us

Louisville, Kentucky, Us

Norwell, Ma, Us

Marlborough, Ma, Us

Manage operations of the New England region during a period of rapid expansion, growing region from $35M to over $45M in revenue over 2 years with complete P&L responsibility. Led a team of 150 people, continually identifying and developing talent to create lasting succession plans for the leadership of the region, developing 4 branch managers and 8 operations supervisors Consistently delivered solid P&L statements for the region by developing key performance metrics to manage and obtaining "buy-in" from all stakeholders to manage to those metrics.  Realized measurable synergies across the region by fostering a collaborative environment among team members, producing more than 10% savings in controllable expense categories  Developed strategy to acquire new customers and increase the value of existing customers through cross-selling of services, increasing top-line revenue by more than 14% year over year.  Elevated customer service experience by implementing new operational benchmarks, including a two hour follow up window for leadership to respond to all customer inquiries and requests. Successfully managed through a safety culture change, resulting in a 120% improvement in OSHA recordable incident rates within 1 year. Leveraged key performance metrics and regular review meetings to increase performance, alignment, and accountability among region leadership.

Marlborough, Ma, Us

In this role, I transformed the lowest performing branch into a top performing team within 1 year, leading in EBITDA and achieving company-wide highest top line growth. Led the organic growth of 14% top line revenue for the branch year over year. Received corporate award for exceeding fiscal year EBITDA target by 12% Actively identified opportunities for synergies, constantly analyzing data to identify improvement opportunities in the branch expense structure.  Developed a price change initiative that later became the framework for company-wide implementation, adding over 8% to EBITDA year over year. Assumed full responsibility for new business development, increasing sales by 14% year over year.

Marlborough, Ma, Us

Rapidly earned increased responsibility from servicing individual customers to managing routing responsibilities for the branch based on exceptional performance. Achieved 5% increase in sales per hour KPI by identifying opportunities to increase efficiencies. Built strong relationships with commercial clientele, increasing their overall spend with the company by cross selling new services. Led execution of large jobs to ensure efficiency, excellent service, and accuracy in billing.

B.A., Chemistry

Mba Candidate 2024