Matthew Edmonds Email & Phone Number

-Conducts the installation and maintenance of personal computers and tablets within the organization.-Provides support for Windows 10, Mac OS, iOS, Microsoft Office, and pharmaceutical specific software.-Provides direct and phone support to all company end users.-Provides support for printers, copiers, tablets and smart phones.-Provides support for mobile devices including smart phones and tablets.-Conducts new hire and ongoing computer training and education to all end users.-Assists in the administration of the network infrastructure.-Assists in the administration and support of enterprise cloud software.

- Troubleshoot WiFi and Server connectivity and escalate service degrades to appropriate teams- Coordinate across EMR, IT Development and other teams to provide front line support for health center staff, providers and VIPs- End-user support for Windows and Apple systems

• Actively engage with clients remotely and in the field to provide IT support ranging from workstation, email, software, basic networking and server support • Collaborate with Tier 2 and Tier 3 Engineers to resolve complex software and network issues and ensuring timely response.• Monitor, resolve and/or escalate service tickets ranging from 4 -12 per day• Workstation Support (Hardware, OS Patches, Drivers, OS reimaging)• Assist clients with peripheral Support (Printers, Scanners, Faxes, Etc.)• Connectivity Troubleshooting (Internet, Applications, File Shares)• Basic Server Support (Active Directory, Terminal Services, DNS)• Anti-Virus and Anti Malware installation and PC cleanup• Software Installation

Greater Chicago Area

Responsibilities:-Analyzes, evaluates, designs, develops, implements, patches, upgrades, configures, and tunes Single System and Oracle E-Business Suite environments as well as other assigned applications-Prevents downtime, increases system availability, monitors performance, manages data and/or ensures data integrity-Gathers, evaluates, and measures data on performance/capacity and reports on key measurements-Provides support for custom interface development-Proactively identifies problems and provides solutions to management before implementing corrections-Prepares and updates documentation for new and modified systems, environments, hardware and software or databases-Works with internal IT and business personnel as well as external B2B partner technical staff-Ensures projects meet all business, technical and development specifications-Participates in product evaluation, product installation, and product upgrade efforts. Installs and configures hardware and software products, as well as new standards and procedures

Chicago O'Hare International Airport

Duties and Responsibilities: Implements security-screening procedures that are central to Transportation Security Administration (TSA) objectives and that will serve to protect the traveling public by preventing any deadly or dangerous objects from being transported onto an aircraft. Assists in conducting screening of passengers, baggage and cargo. May be required to conduct screening at any airport that provides commercial services to the public. Assists in monitoring the flow of passengers through the screening checkpoint to facilitate the orderly and efficient processing of passengers. Maintains close communication with supervisors regarding any issues that might reveal a weakness or vulnerable area of security screening that is discovered in the course of screening duties. Participates in information briefings concerning security-sensitive or classified information.Key Skills Ability to learn the theories, dynamics, and factors underlying the aviation screening process to enable authoritative and independent handling of screening functions. Ability to learn to operate basic security equipment such as X-ray machines and hand wands at screening checkpoints Ability to work with persons of diverse backgrounds Ability to communicate non-technical information effectively to others

Virginia Beach, Va

Conduct system maintenance and troubleshooting during pre flight/post flight operations. Work experience include Organizational Level avionics repairs of weapons, navigation and communications systems, maintenance checks, update service logs, equipment and tool inventory management.Formal classroom training included:Wire Bundle and Connector repairAircraft and Avionics Corrosion ControlWeapons Release and Control Systems Maintenance, Test and TroubleshootingLaser Safety FundamentalsAircraft towing and ramp safetyProfessional Classroom Training curriculum:First Line Leader/Career Development

Bachelor Of Science (Bs), Computer Science

Associate Of Arts And Sciences (Aas), Electronics Technology

Master Of Arts - Ma, Computer And Information Systems Security/Information Assurance