• Collaborated with a dedicated team of engineers to maintain and improve a vast, decade-old codebase, initially supported by 40 engineers but later managed by a much smaller team• Prioritized and resolved critical bugs, and implemented new features to optimize automation and enhance system performance• Contributed to the development of new sales tax reports for Stripe Tax, providing comprehensive and accurate data• Utilized a wide range of technologies and languages, including Ruby on Rails, JavaScript, XML, JSON, SQL, Java, and React, to develop and enhance internal tools and the sales tax filing API• Collaborated closely with the sales tax filing team to ensure seamless integration and functionality of the internal tooling and filing API• Utilized JIRA for efficient project management, maintaining comprehensive documentation, and facilitating Kanban and Sprint cycles to ensure timely delivery of tasks and effective collaboration among team members

• Worked on a team of engineers focusing on both the internal tooling for our sales tax filing team as well as continued development on our sales tax filing API.

• Founded, recruited and managed the Support Engineering team at TaxJar, fostering cross-departmental collaboration and positive culture. At the largest, I had 9 direct reports including other managers.• Served as a member of the senior leadership team• Oversaw all customers' technical inquiries of our software and provided API support across 7 programming languages, ensuring seamless integration and functionality• Served as a technical lead on various projects, developing new internal tools and product improvements using Ruby on Rails and JavaScript• Investigated and resolved complex technical customer inquiries, leveraging ActiveRecord and codebase knowledge to deliver effective solutions• Served as a technical liaison, and represented the company as a tech lead at conferences and webinars• Streamlined customer onboarding, ticketing systems migration, and AI implementation, enhancing customer experience and support efficiency• Created and maintained comprehensive technical documentation• Trained all new TaxJar team members on the TaxJar product and sales tax space• Demonstrated proficiency in sales tax, with a focus on accurate calculations and proper application of rules to transactions

I am a current student in an intensive 7 month long training in object oriented programming fundamentals. Turing devotes much of their teaching to test-driven development, implementation of clean, concise code and working as a team. The curriculum includes data structure and algorithms, web application development in Ruby on Rails and Sinatra, Ruby, database management and API integration.

Team mascot.

• Worked on 10+ event production teams and strengthened skill in multi-tasking, teamwork and flexibility, each event had over 5,000 participants• Managed volunteer teams of up to 50 people• Provided customer service to past, present and future participants within a database of 1 million people• Scripted, shot and edited promotional videos for the office and many of our events that will go out to hundreds of thousands of participants• Coordinated radio and print campaigns in 5+ major markets