Matthew Edwards Email and Phone Number
Matthew Edwards work email
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Matthew Edwards personal email
Matthew Edwards phone numbers
Customer success executive with special expertise in agile management from vision development through execution. Proven ability to increase revenue, retention, customer satisfaction, and employee development. Strong passion for innovative and intuitive process improvement leading to scalable service and support offerings that drive renewals and growth.Specialties: Customer Success, Strategic Planning, Team Development and Mentorship, Cross-Functional Relationship Management, Agile Process Development, Business/Technical Interfacing, Cross-sell/Upsell/Lead Generation, Vision Development and Execution.
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Chief Customer OfficerDefensestorm Jan 2023 - PresentAlpharetta, Georgia, Us
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Customer Success AdvisorContractbook Oct 2023 - PresentCopenhagen, Dk -
Board MemberSchoppee Farm Oct 2018 - PresentMachias, Maine, Us"Where bold Maine coast meets organic farmland." Our eighth generation farmers produce beyond organic products, from seed to shelf, all on our 200 year old farm. We don't outsource a single step in the process to ensure the very purest CBD products are always delivered from our family to yours. -
OwnerIn Four Jan 2009 - PresentConsulting for startups and small to medium business focused on Customer Success. Specific focus on how to leverage current and future customers to make informed roadmap, strategic, and service decisions maximizing scale and revenue.
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Member Of The Byfounders CollectiveByfounders Jun 2021 - Jan 2024Copenhagen K, Denmark, DkbyFounders is an early-stage venture fund actively investing in tech founders across the Nordics and Baltics. Made up of some of the region's most accomplished entrepreneurs and operators, the byFounders Collective invests in and supports the next generation of globally ambitious founders. -
Vp Of Customer Success, Delivery, And ServicesCobalt.Io Jul 2019 - Dec 2022San Francisco, California, UsCobalt’s Pentest as a Service (PtaaS) platform is modernizing traditional pentesting. By combining a SaaS platform with an exclusive community of testers, we deliver the real-time insights you need to remediate risk quickly and innovate securely. -
Head Of Customer SuccessGoodtime.Io Jan 2019 - Jun 2019San Francisco, California, UsHelping companies streamline their interview process through efficient and effective meetings. -
Vp Of Customer Success And ServicesAlation May 2017 - Apr 2018Redwood City, California, Us -
Sr. Director, Customer SuccessWhitehat Security Mar 2016 - Mar 2017San Jose, California, Us -
Director, Customer SuccessShoretel Apr 2015 - Mar 2016Kanata, On, UsResponsible for all ShoreTel Account Management and Technical Account Management teams as well as post sale customer success. -
Director, Global Tam SevicesShoretel Nov 2014 - Apr 2015Kanata, On, Us
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Senior Manager, Global TamShoretel Nov 2013 - Nov 2014Kanata, On, Us
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Director Of Global Support ServicesPivot3 Feb 2013 - Nov 2013Louisville, Colorado, UsAssisted the VP of Services in building a new global support organization from the ground up. Helped lead a company transition to increased margin and profitability by focusing on building robust, industry leading, customer focused service offerings and support team. -
Global Technical Support ManagerShoretel Jul 2011 - Feb 2013Kanata, On, UsProvided team leadership, employee development, process improvement, project shaping/management, and execution for the ShoreTel Technical Assistance Center.
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Global Technical Assistance Center Applications Team LeadShoretel Jan 2010 - Jul 2011Kanata, On, UsProvided technical leadership and assisted with team management of the Technical Assistance Center Applications Team. Established integral cross-functional relationships taking the team to new levels of productivity and skill.
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Cto / Senior Systems Administrator / PartnerNetwork Integration Consultants Sbs, Llc Jan 2005 - Jan 2009Oversaw technology operations, management, sales, marketing, customer relations, system design, and project management for a technical consulting firm that also functioned as a value added reseller (VAR).
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Senior Network Engineer And ConsultantNetwork Integration Consultants Sbs, Llc Jan 2002 - 2005Designed and implemented client networks and computing environments. Managed end user support and quality control. Supervised full-time and contract technicians.
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Computer ConsultantMatthew Edwards Consulting Jan 1998 - Jan 2002Carried out assisted and unassisted repairs of computer and network hardware and software at client sites.
Matthew Edwards Skills
Matthew Edwards Education Details
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University Of Southern MaineComputer Science
Frequently Asked Questions about Matthew Edwards
What company does Matthew Edwards work for?
Matthew Edwards works for Defensestorm
What is Matthew Edwards's role at the current company?
Matthew Edwards's current role is Chief Customer Officer at DefenseStorm | Building a Community of Trust.
What is Matthew Edwards's email address?
Matthew Edwards's email address is ma****@****our.net
What is Matthew Edwards's direct phone number?
Matthew Edwards's direct phone number is +151296*****
What schools did Matthew Edwards attend?
Matthew Edwards attended University Of Southern Maine.
What skills is Matthew Edwards known for?
Matthew Edwards has skills like Leadership, Cross Functional Team Leadership, Strategic Planning, Networking, Project Management, Cloud Computing, Customer Service, Service Delivery, Team Leadership, Linux, Business Intelligence, Service Management.
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