Help Desk Tech for Self-Help Federal Credit Union, last remaining I.T. Tech at Premier Community Credit Union during merger

General Service Desk responsibilitiesNetwork administration

Management of ConnectWise databaseAnswering and directing callsCustomer ServiceCablingTech Support (software, hardware, server and network management)

• Perform a range of administrative tasks for seven staff members• Setup computers and personalize for individual employees and trainees, ensuring satisfaction and efficiency• Setup user accounts for software and email, often testing to ensure productivity• Rearrange and construct computers and related equipment to suit employee needs, and to efficiently utilize workspace• Troubleshoot software and hardware issues, including replacing specific corrupted files and replacing nonfunctional computer parts• Research necessary component prices and availability for office machinery• Manage wireless network, including creating static I.P. addresses to resist disconnects• Proposed and implemented alternate telephone-line configuration to improve efficiency of work-floor operation• Perform regular maintenance and updates on computers and printers throughout building• Design and management of Access Databases• Train colleagues in skills necessary for efficient operation, such as scanning to particular drives and using specific print settings for various projects• Tutor adult learners in computer software concepts and conduct study sessions for participants• Volunteer TA for computer-skills night classes; supervise learners and oversee testing• Business math instructor and Keytrain assistant• Operate multi-line phone• Design forms, pamphlets, flyers and brochures to provide information about the company and expand customer base• Network with outside parties to secure future funding for necessary upgrades

• Instruct students of all ages in guitar method and theory• Analyze songs and teach students to play them• Provide students with the skills to enjoy a fun and educational hobby• Urge students to improve and nourish self-confidence • Teach students of the mechanics and components of the guitar• Design exercises to improve finger dexterity and hand-eye coordination

• Assisted customers with creating documents, scanning/copying/printing/faxing, and internet research, introducing many to new methods for completing their necessary tasks• Instructed customers in use of various software, from company games to internet browsers and Word• Answered telephones and operated cash register• Maintained safe environment for employees and customers• Performed daily cleaning and maintenance on machines and work areas to ensure pleasant employee and customer experience• Helped set up computer network, and build cashier’s housing for protection and aesthetic appeal• Troubleshot network issues, rebooting router and rewiring computer areas as needed

• Prepared ingredients, constructed and cooked food items, served and delivered meals to customers• Found solutions to customer issues to ensure satisfaction, including coupons and error-resolution• Answered telephones and operated cash register• Maintained a clean workplace at all times, and managed aesthetic modifications to restaurant • Planned decorations and designed games for children during holiday events