Matthew Kay Email & Phone Number

Waterford, Michigan

Brighton, Mi

-Strategic customer service, exceeded and achieved weekly sales goals -Trained team, increased employee engagement and streamlined procedures-Led and implemented daily procedures resulted in reduced error and increased consistency -Maintained accurate inventory, maximized profit, significantly minimized waste

Waterford, Mi

-Designed and implemented daily warehouse procedures and operations of 30,000 sq. ft. warehouse, process remains in place today -On boarded employees as an ongoing role-Implemented policies and procedural training, increased sales and profit organizationally -Supervised warehouse staff on policies and procedures resulted in zero driver tickets or injuries acquired for four years -Implemented role clarification, increased productivity and employee engagement resulted -Managed process and employees in shipping and receiving, increased accuracy resulted -Effectively maintained customer focused, resulted in increased profits and sales-Delivered supplies statewide, items were delivered with speed and accuracy, customer satisfaction increased -Conducted needs assessments for customers, built professional rapport and deliverables were met

Oxford, Mi

-Implemented procedure and anticipated daily tasks, increased student engagement and decrease in negative behaviors-Created, communicated and implemented alternative solutions built partnerships as a result -Implemented team building exercises, increased communication over time-Advised, developed and mentored diverse student groups, significant academic and social growth over school year-Established and maintained positive relationships resulted in achieving set goals, parent partnerships increased as a result-Revamped and implemented education plans to align with state standard requirements

Waterford, Mi

-Hired, trained and led employees resulted in high employee retention and increased productivity-Scheduled employees’ weekly resulted in higher attendance overall -Supervised diverse staff of fifteen seasonal employees, retention and increased attendance resulted -Managed the front office, intake of customers and inquiries, increased customer satisfaction developed-Submitted contract bids and generated sales leads, acquired 10 new large commercial customers-Recruited potential employees using online job boards, initial phone interviews with potential employees increased resources evolved -Maintained established customer accounts and addressed needs efficiently

Bloomfield Hills, Mi

-Managed student behavior effectively implementing process, increased task completion-Created and implemented a process of meeting with students on a weekly basis, advised on academic and personal achievements and development-Established and maintained positive relationships and open communication with both students and parents regarding student progress, goal setting and achieving, as well as my expectations

Rochester, Mi

I was the graduate assistant in the Department of Teacher Development and Educational Studies at Oakland University. My responsibilities included data collection, research, and assisting professors with general tasks.

Waterford, Mi

I was a crew foreman and a sales associate for a lawn and landscape maintenance company. My responsibilities included customer service, daily lawn maintenance, direction of crew laborers, and sales calls for current and potential customers.

Waterford, Mi

I was contracted by PCMI as a guest teacher in the Waterford School District. My daily responsibilities included classroom management, presentation of daily lesson plans, and student instruction

St. Johns, Mi

I was a Paraprofessional with the Clinton County R.E.S.A. This position gave me the opportunity to work with several middle and high school emotionally impaired students. My daily responsibilities included daily instruction, communication with teachers, parents/guardians, social workers, and probation officers regarding student progress and behavior. In addition to student assessment, and classroom management of the Middle School E.I. room. I had the opportunity to teach the class for five weeks while the classroom teacher was on maternity leave. My students completed several Michigan map activities and a Michigan project, which was presented to the class. It was a very valuable, challenging, and rewarding experience and is an asset to any regular education classroom.

Waterford, Mi

Daily Store Operations, Customer Service, Inventory Management, Supervision of Staff.

I planned and implemented interesting and relevant lesson plans for sections of seventh grade Social Studies. Created lessons that met the needs of gifted and talented students and managed student behavior effectively. I assisted lead teacher with Student Council and Student leadership

Masters, Educational Studies

Bachelors, Education

I received my Bachelors of Science in Education, with concentration in Secondary History and Social Studies.

High School Diploma, General Studies