Matthew Ellsworth

Matthew Ellsworth Email and Phone Number

Senior Implementation Specialist
Matthew Ellsworth's Location
Fort Wayne, Indiana, United States, United States
Matthew Ellsworth's Contact Details

Matthew Ellsworth work email

Matthew Ellsworth personal email

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About Matthew Ellsworth

- Over 15 years experience in service fields, 8 years in management roles- 10 years in telecommunications- High level of technical aptitudeSpecialties:- Data collection and analysis- Process improvement- Team leadership and development- Software implementation and project management

Matthew Ellsworth's Current Company Details

Senior Implementation Specialist
Matthew Ellsworth Work Experience Details
  • Tempus Technologies, Inc
    Senior Implementation Specialist
    Tempus Technologies, Inc May 2017 - Dec 2023
    - Lead implementation projects for large, complex clients- Assist other Implementation Specialists with low- andmedium-complexity projects- Provide mentorship and leadership for ImplementationSpecialists- Collaborate with Implementation Director, other SeniorImplementation Specialists to establish department prioritiesand perform continuous improvement activities
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  • Frontier Communications
    Supervisor, Plant Service Center
    Frontier Communications Jun 2013 - May 2017
    Fort Wayne, Indiana Area
    - Supervise dispatch and installation of special access/circuit service (DS1, DS3, metro-E, etc.) for the states of Michigan, Illinois, and Indiana- Supervise field dispatch activity for the state of Indiana- Lead a team of 10 - 20 dispatchers.- Analyze special access services order workflow and field dispatch data and develop process improvements.
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  • At&T Mobility
    Cs Team Manager
    At&T Mobility Jun 2006 - Jun 2013
    Responsible for managing and developing a team of 10-20 front line call-takers in the legacy Centennial Wireless National Customer Care Center. Also responsible for assisting in the day to day management of care center operations, including providing resolutions for escalated customer issues and ensuring smooth handling of incoming call volume.
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  • Cvs Caremark Corporation
    Shift Supervisor
    Cvs Caremark Corporation Mar 2003 - Jun 2006
    Retail location shift supervisor.
    View

Matthew Ellsworth Skills

Call Centers Telecommunications Customer Service Customer Satisfaction Mobile Devices Process Improvement Management Team Building Team Leadership Vendor Management Customer Retention Customer Experience Troubleshooting Voip Technical Support Networking Retail Service Delivery Account Management Workforce Management Contact Centers Data Analysis Business Process Improvement

Matthew Ellsworth Education Details

Frequently Asked Questions about Matthew Ellsworth

What is Matthew Ellsworth's role at the current company?

Matthew Ellsworth's current role is Senior Implementation Specialist.

What is Matthew Ellsworth's email address?

Matthew Ellsworth's email address is ma****@****ier.com

What is Matthew Ellsworth's direct phone number?

Matthew Ellsworth's direct phone number is 126075*****

What schools did Matthew Ellsworth attend?

Matthew Ellsworth attended Purdue University Fort Wayne.

What skills is Matthew Ellsworth known for?

Matthew Ellsworth has skills like Call Centers, Telecommunications, Customer Service, Customer Satisfaction, Mobile Devices, Process Improvement, Management, Team Building, Team Leadership, Vendor Management, Customer Retention, Customer Experience.

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