Grade I

Grade G\H• Lead and support a wide range of projects and programmes to help deliver economic growth to the County.• Communicate with senior stakeholders on the progress of Growth and Investment projects and programmes. • Ensure the Growth and Investment Business Continuity Plan is accurate and up to date, which will allow the teams to continue delivering their business functions during a business emergency. • Lead on the collation and monitoring of critical performance indicators which is an integral metric for the vital signs of Growth and Investments performance.

• Responsible as the first point of contact for all policy queries requiring thorough research into all available resources and multi-tasking to find a solution for HMT employees.• Alongside other projects, I was trusted as the lead on the Working from Home Abroad project throughout the pandemic to communicate updates and support to HMT employees. This has involved liaising with HR business partners and IT Departmental Security regarding best practices and adapting business processes to the ever-evolving government guidelines, policies and regulations.

• Continuously delivered budget goals by identifying and developing opportunities for revenue generation from existing productive relationships and new business prospects with key clients within the Marsh Global Network. • Effectively managed a dynamic portfolio of accounts, to strict deadlines, with full ownership of the renewal process, from strategy meetings and analysing financial data, to negotiating with insurers to obtain satisfactory and competitive terms, creating reports (Word, Excel, PowerPoint), tax schedules and finalising placement.• Delivered best practice, market-leading service and solutions by understanding the client’s needs, and their business issues, and ensuring client service excellence is at the core of all processes.

• My day to day tasks included: Anticipating customers wants and needs by using my extensive product knowledge to exceed customers demand and satisfaction.• I was able to effectively and successfully adapt my communication to a diverse range of individuals in order to make the clients feel as comfortable as possible, which in turn made the customers more satisfied and, most of the time, made them want to buy more as they felt appreciated.• Furthermore, I developed my leadership skills by taking charge of the Sales side of the branch. I was responsible for motivating my colleagues to reach our sales targets by ensuring they had the resources available to them and the drive to make it happen. I kept Sales as a ‘hot topic’, communicating daily about our branches and individual scores, praising those who deserved it and helping those who were struggling. All of this led to our Branch getting 3/3 Sales points for the quarter that I was Sales Captain.