Matthew Eng Email & Phone Number

Austin, TX, US

San Diego, CA, US

Menlo Park, CA, US

• I established the foundation for scaling a new UX practice from 18 Product Designers to a total of 52 UX practitioners with additional specializations in UX Research, Design Systems, and Design Strategy, in an.
• Standardized the hiring process to prepare the team to grow from 18 to 52 in two years.
• Facilitated a structured remote onboarding program for 34 new hires
• Integrated the collective UX process with the Genesys software lifecycle
• Upgraded to Figma, onboarded 52 designers, 50+ PM, and 100+ Developers
• Planned and led three all-team events to foster creativity and comradery

Armonk, New York, NY, US

• As the Senior Design Lead, I installed the following practices to ensure proper alignmentwith development and product management in IBM Security.
• Established hills writing practice to focus the product team on a larger product vision
• Trained designers on Agile methodology for writing epics and stories that align to hills
• Promoted frequent collaboration sessions for quick alignment on design direction
• Created research templates to train produ

Armonk, New York, NY, US

• Designed, implemented, and facilitated cross-disciplinary research studies that connected product managers, designers, and developers to customers and end-users
• Modeled team practices that brought timely research insights into the design and development efforts as well as uncovered concepts for long-term product roadmap work.
• Lead and mentored UX researchers new to IBM and the cloud industry on product design strategies, project scoping, presentation skills, and effective communication strategies
• Helped drive design and development decisions with research data to recommend strategic direction for the product vision

Armonk, New York, NY, US

• Support and documentation are critical parts of the customer experience that are typically fraught with tension. I lead a small team of designers to help map out and optimize the nuances of learning, trying out.
• Lead and mentored a team of product designers on how to map out the customer experience and touch points design can affect
• Coordinated multiple efforts to merge the support and documentation experiences across IBM PaaS and IaaS to find opportunities where customers can proactively and effeciently solve their issues
• Planned and facilitated research into the customer experience for learning, troubleshooting, and getting help

Austin, TX, US

• Austin Community College’s Visual Communication program trains students for the local and national tech market. The faculty introduce students to the the latest trends and real-world expertise.
• Lead the class through the UX process with Design Thinking methodologies
• Create curriculum to outline history and current state of the tech industry and UX field
• Introduce students to best practices for relationship building, skill building and career advancement

San Francisco, California, US

• Idean is a global design agency dedicated to delivering the best possible User Experience. Since 1999, it has helped thousands of clients around the world to maximize the value of their digital solutions. Idean has a.
• Developed discovery strategy to include competitive analysis, use cases, and personas
• Presented findings and suggested strategic adjustments to UX strategy
• Designed user centric concepts and interfaces for web, mobile and professional systems
• Created high-fidelity wireframes, interactive prototypes and interaction flows demonstrating UI behavior and visual design deliverables for development

• Klink is an app that allows users to store, sync and share files among friends and colleagues in their social networks.
• Refined Beta experience for nearly 200,000 users to prepare for wider release in Asia
• Analyzed research from over 200 users to develop competitive analysis and use cases
• Concepted end-to-end experience, interactions and workflows for iOS and Android
• Collaborated with developers on wireframes and annotations in Agile and Lean UX

Austin, Texas, US

• BestFit Mobile is an app design and development firm that specializes in creating mobile solutions for small and mid-size businesses. Ultimately, BestFit wants to create a partnership with their clients, so that the.
• Developed discovery strategy to include competitive analysis, use cases, and personas
• Presented findings and suggested strategic adjustments to UX strategy
• Concepted end-to-end experience, interactions and workflows for iOS and Android
• Collaborated with developers on wireframes and annotations in Agile and Lean UX

Austin, TX, US

• Mozido is a mobile banking and commerce software development firm. Its target is to offer mobile solutions for the traditionally unbanked domestically and in emerging markets.
• Developed research strategy to validate stakeholder assumptions on user behavior
• Gathered and analyzed data from over 200 participants for emerging trends
• Presented findings and suggested strategic adjustments to stakeholders
• Concepted end-to-end experience, interactions and workflows for Android and Blackberry
• Collaborated with developers on wireframes and annotations in Agile

Austin, TX, US

• Golfsmith is a leading retailer in Golf apparel and equipment. In addition to retail stores, it also has a thriving e-commerce site.
• Designed graphics and maintained content for the company’s $800M e-commerce site
• Concepted, designed and coded at least 10 emails a week for Golfsmith and Golftown
• Collaborated with the UX manager on enhancing user engagement for the Web and mobile

• Affiniscape is an association management software development company. As a part of its service, Affiniscape offers Web design and branding services.
• Consulted over 300 regional associations on content strategy, branding, and user experience
• Started 15 redesign projects per month which resulted in launching 10 sites per week
• Presented to over 100 association representatives at Affiniscapes annual user conference
• Designed the company mascot

• Paddington Media offers custom Web design as well as database solutions for small businesses in the Austin area. Responsibilities:
• Design and develop custom sites for small businesses.
• Advise clients on user experience, content strategy and brand strategy.
• User interface design for Web sites and Web applications.

San Francisco, CA, US

• Responsible for 10 beginner level English conversation classes per week for first year students
• Conducted and evaluated 250 written and oral exams each semester
• Counseled students on university policy, classroom participation, and study habits
• Contributed to textbook development for first year English communication course
• Trained study abroad staff on effectively communicating with international students

Planned and facilitated English language courses for passengers on a cruise that traveled to sixteen countries in three months.

Bachelor Of Arts, Anthropology, Peace Studies

As, Interactive Media Design

Master, International Education