-Organized over $300,000 worth of general merchandise to make sorting and replenishment significantly easier-Verified and collected over $1.7 million worth of educational materials in order to return extra inventory to suppliers-Processed thousands of orders to ensure that customers received the correct materials that were requested

• Investigated differences in account balances exceeding $3 million and provide detail to explain the differences• Designed and managed various spreadsheets to monitor trends to determine which accounts required further investigating• Created a campaign to increase web traffic to a company site and increase sales by 10% of the current sales

-Oversaw the development of new employees and trained those employees in the values of Martin's to ensure they represent the company in the best way possible-Volunteered to work overtime during times where the store was overwhelmed and helped ensure that each customer was served properly-Fulfilled duties above my own and assisted the Customer Service Manager in times when his attention was diverted to other problems -Used prior networks to recruit and bring in new employees and helped them transition to their new place of work- Assisted future customers and educated them on various aspects of the store and its values which in turn expanded the customer base