● Oversee efficient operation of the Business Center and Cash Control office.● Train team, delegate tasks, monitor performance, and administer guidance on money-relatedcompliance of bookkeeping procedures, policies, and government regulations.● Compile weekly expense reports and filing of monthly end of period close statements.● Research and resolve accounting variances, discrepancies, and data entry errors.● Lead projects, communicate precise goals, and schedule staff according to required timelines.● Developed an inventory management system.● Maintain adherence to HEB security and confidentiality protocols when handling sensitiveinformation and ensure up-to-date certifications.

•Audited tills, reconciled and recorded variances, and prepared bank deposits. •Logged debit and credit accounts appropriately into the ERP system.•Generated daily reports for financial monitoring.•Identified and resolved customer billing discrepancies.•Reconciled payroll errors, record expense reports, and dispensed reimbursements. •Troubleshot system issues in office devices and implemented solutions.

•Assisted customers with various transactions regarding bill pay, refunds, money orders, check cashing, wire transfer of funds, and vehicle registration. •Answered phone calls, offered thoughtful assistance, and transferred appropriately.•Ensured accuracy of accounts payable and accounts receivable. •Quick and proficient cash counting of large sums of money.

•Maintained schedule for staff, delegated tasks, and administered guidance as needed.•Monitored employee performance and provided appropriate evaluation, coaching and feedback.•Prompt resolution of customer requests and concerns with utmost courtesy.