Revitalized a specialized early childhood education program focused on children’s social and emotional development through the development and implementation of clinical and educational policies and procedures for relationship-based service delivery. Optimized application and admission processes. Motivated clinical and classroom staff to apply programmatic values through reflective supervision, in-service training and consultation, modeling attachment-based interventions in the classroom. Supported thorough and consistent clinical documentation via delegation to clinical staff and direct contribution. Assisted with all onsite Human Resources activities for staff, volunteers, and clinical interns. Administered contract and licensure compliance in accordance with state regulations across multiple agencies. • Modernized intake interviews to include collection of more comprehensive family history data.• Propelled leadership review of physical interventions used in classroom for programmatic and ethical integrity.

Early Start Clinic, OBGYN Department

Responsible for coordinating all programmatic aspects of housing subsidy implementation, including Supportive Housing Assistance and Readiness Efforts (SHARE) as well as Families Moving Forward (FMF) contracts. Generated complete documentation of policies and procedures for SHARE program, maintained program materials. Developed innovative solutions to monitoring client progress toward treatment goals and case manager compliance with contract expectations. Selected eligible candidates for admission into SHARE program, as directed by Director of Housing Services and HPP Executive Team. Oversaw subsidy recertification process for all case managers with participating SHARE clients. Continued facilitating Holloway House partnership, supervising one FTE Housing Specialist, managing one weekly intake shift, team meeting facilitation, program development and contract management.

Strengthened agency-level implementation of Federal demonstration project headed by Administration on Children, Youth and Families utilizing “Housing First” and Permanent Supportive Housing models to serve high-needs homeless families involved with child welfare system. Collaborated with FMF Program Manager and HPP Executive Team to revitalize exhaustive documentation of service delivery structure. Authored and overhauled Case Management Manual with corresponding Logic Model, streamlining transitional housing Program Agreement, and formalizing a trauma-informed Home Visiting framework. Directly supervised one FTE Housing Specialist, managed around performance and address client or staff issues as they arise. Managed one weekly intake shift by identifying needs of incoming clients, delegating to one of 7 on-call case managers, developing follow-up plan of care, and ensuring timely data entry. Executed training plan for case managers, offered mentorship and clinical consultation to case managers. Aided Program Manager in facilitating weekly team meetings.Supported oversight of project contracts. Coordinated with Finance Team to supervise program budget objectives and forecasting. Prepared internal reports and data visualizations for Program Manager, Executive Team, and external project partners. Acted as primary contact person for partnership with Hamilton Families to assure efficient operation of Holloway House program, and effective communication between partners to maximize quality of care. Served caseload of 4-6 clinical case management clients under FMF program. Conducted psychosocial assessments to develop action plans with focus on securing stable housing with sustainable funding, successfully closing all child welfare cases, and increasing life skills to support further stability.

Supported Program Manager with training staff, addressing client concerns, and ensuring contract compliance through as-needed administrative support. Oversaw one weekly intake shift. Supported new-hire process by screening résumés and informing in the interview process. Generated agenda for weekly team meeting based on input from Program Manager. Designed curriculum and co-facilitated weekly social skills group for children aged 5-7 with histories of exposure to domestic or community violence. Created Housing Case Checklist and Triage Supervision Checklist, both currently used agency-wide on a daily basis. Compiled and co-facilitated all-staff training forums on HIPAA compliance, Latino Issues in Mental Health, and Mental Health First Aid.

Provided comprehensive resource, referral, and support services to 30-40 active Family Case Management clients presenting with a range of challenges, including substance abuse, homelessness, child welfare involvement, mental health, and domestic violence. Tracked progress toward client goals through development of a collaborative action plan. Submitted all applicable documentation into Salesforce database within 24 hours of service, including confidential case notes and psychosocial assessments. Screened at least 2 new clients during weekly intake shift. and implemented crisis intervention measures as indicated. Maintained active working knowledge of community resources and referral processes; coordinated services with external providers to ensure continuity of services.

Provided psychological stabilization treatment to children and adolescents aged 11-17 years. Facilitated 8 therapy groups weekly on acute inpatient psychiatric milieu and sustained caseload of 2 psychotherapy clients in day-treatment program. Coordinated with multidisciplinary treatment team through rounds and case conference, as well as weekly group and individual supervision.Incorporated evidence-based practices to address the diverse impacts of traumatic experience and mental illness across multiple functional domains. Applied de-escalation techniques. Completed clinical documentation of individual and group treatment.

Hired, supervised, terminated Office Staff employees, monitoring and evaluating performance, delegating administrative tasks and briefing staff on policy changes. Anticipated and identified customer service issues, provided dynamic solutions in database and systems management. Assessed effectiveness of administrative procedures, revising and innovating as needed to improve efficiency. Provided oversight of student enrollment process. Gathered enrollment and revenue data to be compiled for Executive Director, prepared deposits for transfer to bookkeeping. Acted as liaison between programs by coordinating with management team.

Provided developmentally appropriate opportunities for expressive play, improvement of motor-skills, and language acquisition for children with a full spectrum of special needs including developmental and learning disorders as well as trauma-related challenges. Developed and maintained rapport with parents during drop-off and pickup periods. Parent interaction included discussion of treatment options, and addressing questions relating to their children's progress. Participated in treatment planning and consultation with on-site therapists, supervisors, and other Playroom staff.

Provided direct care for adolescents in a residential treatment facility. Implemented behavioral and DBT treatment program in milieu environment and onsite non-public school. Monitored individual client progress toward treatment goals and completed weekly documentation of therapeutic interventions. Worked with clients who suffered from severe depression, post-traumatic stress disorder, schizophrenia, learning disorders, substance abuse, as well as defiant, aggressive, and suicidal behaviors. Attended weekly training, supervision, and treatment planning sessions.