Matt Fong Email & Phone Number

Directed cross-functional teams to manage supply chain operations for client accounts individually totaling $2M–$5M annually, achieving a 90%–110% forecasting accuracy through predictive analytics and demand planning.Led the operational integration of five major client accounts during a $3B acquisition, ensuring seamless transitions across technology, finance, and logistics functions.Recovered $500K in lost revenue through P&L analysis, invoice auditing, and process… Show more Directed cross-functional teams to manage supply chain operations for client accounts individually totaling $2M–$5M annually, achieving a 90%–110% forecasting accuracy through predictive analytics and demand planning.Led the operational integration of five major client accounts during a $3B acquisition, ensuring seamless transitions across technology, finance, and logistics functions.Recovered $500K in lost revenue through P&L analysis, invoice auditing, and process standardization, enhancing profitability and reducing revenue leakage.Negotiated long-term contracts and oversaw domestic and international facility expansions, achieving a 15% improvement in supply chain throughput.Implemented enterprise systems, including SAP, Salesforce, and Shopify, to streamline workflows and improve supply chain transparency for key stakeholders. Show less

Los Angeles, California, United States

Optimized fulfillment operations for 15,000+ daily international orders, achieved 99% picking accuracy and reduced order-to-delivery times by 20%.Enhanced customer satisfaction metrics by 12% year-over-year through the implementation of KPIs and Zendesk-based reporting for customer success teams.Negotiated international transportation contracts, reducing shipping costs by 18% and improving vendor SLA compliance.Standardized fulfillment processes by creating SOPs and… Show more Optimized fulfillment operations for 15,000+ daily international orders, achieved 99% picking accuracy and reduced order-to-delivery times by 20%.Enhanced customer satisfaction metrics by 12% year-over-year through the implementation of KPIs and Zendesk-based reporting for customer success teams.Negotiated international transportation contracts, reducing shipping costs by 18% and improving vendor SLA compliance.Standardized fulfillment processes by creating SOPs and leveraging data-driven insights, resulting in a 25% reduction in operational inefficiencies. Show less

Irvine, Ca

Achieved a 14% revenue growth for clients by realigning supply chain resources, optimizing workflows, and ensuring alignment with client objectives.Maintained client chargeback ratios below 0.5% by implementing risk mitigation strategies and refining reporting frameworks.Reduced manual errors by 25% through the development of standardized SOPs and automated reporting systems, improving overall supply chain reliability.Strengthened client retention rates by 15%… Show more Achieved a 14% revenue growth for clients by realigning supply chain resources, optimizing workflows, and ensuring alignment with client objectives.Maintained client chargeback ratios below 0.5% by implementing risk mitigation strategies and refining reporting frameworks.Reduced manual errors by 25% through the development of standardized SOPs and automated reporting systems, improving overall supply chain reliability.Strengthened client retention rates by 15%, generating $1M in additional annual revenue through enhanced relationship management and process improvements. Show less

Beijing, China

Delivered $2M+ in annual revenue growth by spearheading corporate travel management projects, including contract negotiation and process optimization.Reduced project deployment time by 30% through the creation of scalable frameworks and improved cross-functional team collaboration.Secured 12+ new corporate contracts by building tailored supply chain solutions that met diverse client needs.Enhanced client satisfaction scores by 20% through KPI-driven reporting and… Show more Delivered $2M+ in annual revenue growth by spearheading corporate travel management projects, including contract negotiation and process optimization.Reduced project deployment time by 30% through the creation of scalable frameworks and improved cross-functional team collaboration.Secured 12+ new corporate contracts by building tailored supply chain solutions that met diverse client needs.Enhanced client satisfaction scores by 20% through KPI-driven reporting and stakeholder alignment. Show less

Rancho Palos Verdes, California

Helped create and deliver financial plans to clients. Assessed clients' assets, liabilities and overall financial conditions through multiple reporting tools. Networked and built relationships with new and existing client base, expanding business opportunities.

Master Of Science - Ms, Global Supply Chain Management

Randal R. Kendrick Scholarship Recipient.

Bachelor'S Degree, Political Science And Government, Economics