Matthew Frost Email & Phone Number

Sydney, New South Wales, Australia

Developed and implemented transformational strategies to achieve the business’ vision and goals. Managed a team of 8 direct reports and 32 indirect reports, empowering and motivating them to deliver outstanding sales performance. Conducted a comprehensive review of all operational processes, optimising them to enable efficient growth. Identified and activated an opportunity to implement LEAN methodologies that mitigated emerging risks whilst driving improved compliance outcomes. Conceptualised and introduced a staff training schedule, bonus structure, KPIs and merit-based rewards that significantly enhanced people's performance. Provided the Company Directors with expert strategic advice and operational support regarding state-of-operations and emerging risk issues. Championed a customer-centric approach to service delivery that promoted ongoing customer relationships and retention.

Chatswood, New South Wales, Australia

Planned and managed an end-to-end review of existing business systems. Delivered expert account and relationship management to key partners, ensuring they remained engaged and connected with the business to build brand loyalty. Pioneered enhanced team-building activities that improved staff engagement and retention. Strategised and introduced pathways to increase new clients and the contract count of existing clients. Revitalised business operation processes, mitigating the risk of human errors and preventing unnecessary rework. Analysed business reporting to provide stakeholders with evidence-based recommendations and insights to improve business performance. Coached, mentored and developed staff, encouraging them to build their careers with the beInformed Group.

Sydney, Australia

Defined and activated strategies to increase the total new client count, building on business growth and profitability objectives. Coordinated a comprehensive review of Salesforce requirements, which led to the introduction of lead tracking and monitoring systems that helped optimise sales conversations. Managed a small team of Account Managers, supporting them to develop their capabilities and achieve great results.

New South Wales, Australia

Contracted role supporting customers with their digital transformation through SaaS and IaaS offerings. Responsible for new client acquisitions through existing networks, new marketing initiatives and relationship management of clients and Channel Partners.

Sydney, Australia

Led a high-performing team to deliver a range of novated and operating lease services across Australia. Appointed as the primary contact for all NSW clients but held an essential role in increasing the company’s new client base across Australia. Drove a customer-focused culture to ensure brand loyalty and ongoing sales opportunities. Fostered productive working relationships with internal and external stakeholders to drive sales and customer relationship success. Designed and executed tender documents and proposals to maintain existing contracts and secure new business.

Working with Inovation / Mylease.

Oversaw all aspects of business operations for a UK-based software company specialising in asset management, compliance and cost analysis. Coached, mentored and led a team of 6 direct and 18 indirect reports, supporting them to deliver outstanding sales results. Negotiated and secured high-value partnerships with clients, including VW Australia, Star Track Express and Sampoerna. Introduced targeted retention strategies to revitalise failing partnerships and promote positive customer connections. Formulated the business’s strategic roadmap, which included pathways to support the achievement of critical business priorities. Managed the entire P&L, demonstrating prudent commercial acumen and sound financial management across all areas of the business.

St Leonards

Delivered expert strategic and operational leadership across all facets of the business. Enhanced the sales and business development function to generate ongoing sales and growth pipelines. Created a culture of continuous improvement by identifying and implementing better ways of working aligned with client and business needs. Identified and activated opportunities to enhance sales channels and brand reputation across the business. Demonstrated exceptional commercial acumen in making strategic business decisions underpinned by evidence-based advice and data-driven insights. Administered significant strategic, project and operating budgets to meet key business priorities whilst controlling costs.

Sydney, New South Wales, Australia

Introduced new software to the Australian market. Sales, Pre-sales demonstrations, Training, Project Scoping, Project Management.

Sydney