Matt Fredericks Email & Phone Number

New York, Ny, Us

Lead Site Reliability Engineering for the Identity and Access Management product line, enhancing system stability for approximately 250,000 users while managing a $6MM budget and directing a global team of over 40 professionals.Achieved a 30% reduction in end user tickets related to password issues and authentication, translating to 30,000 fewer tickets annually. Established a multi-product line working group and utilized data analytics to guide strategy and roadmap development.Executive sponsor for patent-pending machine learning algorithm and data model for process optimization and technical troubleshooting.Redesigned organization and executed talent uplift, building two software and infrastructure engineering teams from the ground up.Prevented at least three firm-wide directory outages by developing a homegrown statistical model to detect early warning signs. Created a data analysis function that leveraged machine learning to extract actionable insights from data.

Boston, Ma, Us

Senior IT leader, leading Application Engineering for Service Management at GE for one of the largest ServiceNow instances in the world. Manage all DevOps, engineering and architecture activies for ServiceNow cloud SaaS platform. Own $20MM budget and lead a global ~80 person global DevOps team delivering excellence to General Electric and GE Digital.Key ResultsSpeaker - ServiceNow Knowledge 18 (K18) Conference - GE's Service Management RenaissanceSpeaker - Cincinnati ServiceNow User Group, 1H 2018.Co-lead a multimillion dollar program to redesign the ServiceNow platform for GE from the ground up to simplify and streamline technology and process. Program was delivered in 7 months, on schedule and on budget.Restructured development team and reduced reliance on contractors by 50%. Channeled the savings into hiring key FTE talent with key skills for the future of application development at GE, such as Agile, DevOps, SaaS, etc. Rebuilt 20+ person Application Development team from scratch in just under 5 monthsEarly adopter, advocate and evangelist of Agile development practices, Design thinking and user experience as key disciplines for the future of the application development organization.Delivered over $5MM in cost savings within the first 8 months of tenure through contract negotiation, rationalization and service improvements and optimization.Delivered new features and functionality, including mobile app for service management and integration with an executive-requested High priority incident mobile application.

New York, Ny, Us

Lead global team of over 150 technology professionals and capital and expense budget of over $40 million annually, delivering service to over 55,000 end-users. Responsible for 24/7/365 delivery, user experience, engineering and support of Email Messaging, Mobility, Archiving, Compliance, Data Loss Prevention (DLP), Instant Messaging and e-Discovery technologies at the firm. Interact with C-Level executives to build strong stakeholder networks among Lines-of-Business (LOBs) leadership teams and set service strategy and delivery goals.Key Results:Brought in to rebuild credibility in the Messaging platforms, which included filling key management roles, creating a new support, engineering and operations structure and stabilizing core platforms. Messaging technologies recognized in internal technology annual report to the firm as “Most Improved Service” for 2013.Rebuilt management organization. Established strategic vision and engineering and support protocols for all technologies. Developed relationships with line of business CIOs and other key stakeholders to re-establish credibility for the platforms.Reduced operating expenses by 10% through active vendor negotiation and product licensing reviews. Reduced staff expense by 15% through a mixture of staff assignment and onshore/offshore re-alignment.Re-engineered end user support strategy, resulting in a 93% reduction in Mean-Time-to-Repair for user incidents and an 80% reduction in queue depth in less than 6 months.Stabilized key platforms including Exchange, Mobility and Secure Messaging culminating in passing an internal audit of messaging platforms in November, 2013.Created Mobility strategy for the firm. Strategy encompassed technology, financial and cost-savings and innovative new features such as Sharepoint and Home Drive access and Instant Messaging access through personally-owned devices.Recognized technology thought-leader on company-wide internal Jive-based social network.

New York, Ny, Us

Manage team of 12 senior messaging engineers located in various global locations. Responsible for the end-to-end messaging service from the SMTP gateway to the desktop. Build strong partnerships within the internal IT leadership teams and within the Lines-of-Business (LOBs) to set and communicate direction for the messaging space. Responsible and accountable for all messaging-related initiatives firm-wide. Examples include Exchange 2010 rollout, Notes to Exchange Migration, Mergers and Acquisitions and Email Service transformation activities.