- Responsible for converting inbound leads into new and repeat sales- Visit with potential customers to listen and understand their needs - Educate customers on value of replacement window and door products and installation methods - Determine best product options based on customers needs and provide recommendation - Develop plan and long term solution for customers - Consistent and diligent follow up communication to assist customers on their decision making process - Continuous relationship building with customers through installation project visits and communication

- Lead, determine and resolve problems by referring to policies, procedures and standards - Compile data and criteria to support Underwriter’s in the decision making process - Communicate with clients to obtain information to satisfy application and underwriting guidelines- Set up and input new business, applications through manual online CRM system- Offer a high level of customer service while interacting with clients- Coordinate with underwriting areas to research and resolve to escalated underwriting issues- Ensure assigned workload within quality and productivity - Identify and determine correct course of action for each application- Extensive exposure to handling difficult customers with objections- Reinforce the buying decision and persuading needed return of documents- Consistently meet and exceed defined goals and objectives resulting in excellent management relationships

- Ensure to maintain HIPPA compliance through learning and understanding Medicare enrollment guidelines- Ensure accuracy and integrity through routine enrollment processes and assigned leads- Log timely data entry of enrollment applications for various health insurance carriers - Represent as primary contact for enrollment related questions and issues for clients- Explain Medicare Advantage Plan and Prescription Drug Plan requirements accurately - Consistently displayed courtesy, professionalism and superior customer service to clients

-Project manager responsible for the development of a comprehensive twelve month education and development plan.-Supported Phi Delta Theta Headquarters expansion team to recruit 85 student leaders.-Responsible for rebuilding chapter organizational infrastructure.-Advised and educated new members on the re-founding and entrepreneurial experience through creation of a team philosophy, vision, minimum expectations and standards, written programming, values-based recruitment practices, alcohol-free housing, risk management and new member education.-Conducted 40+ in-depth interviews for leadership officer placement.-Recruited and developed 10 person volunteer Chapter Advisory Board.-Facilitated communication between Fraternity staff and primary stakeholders, including local alumni volunteers and university officials. -Submitted progress reports to Fraternity board of directors, alumni volunteers and advisors on weekly basis. -Restored pride and confidence to a living alumni base of 1,000+.

-Managed, educated and coached 3,000+ undergraduate members among 70+ chapters in a region spanning Maryland to Montana. -Established and maintained relationships with hundreds of undergraduate student leaders, alumni volunteers, and university officials.-Assisted in recruitment through coaching, training, event planning, and project support.-Facilitated small groups at regional and international retreats, workshops, and conferences.-Assessed all aspects of internal operations and delivered action plans to chart chapter success and improvement.-Educated undergraduate members on areas including leadership, executive management, recruitment, finances, member education, and risk management. -Maintain communication with over 200 organization presidents, alumni volunteers, advisors, and university officials on a monthly basis.-Assist in planning and execution of four undergraduate leadership conferences educating 1,800+ students-Planned, organized and executed a three day staff training visit.

-Administered Student Union operations ensuring smooth operation of all services.-Assisted University Event Scheduling Coordinator and Office of Auxiliary Services.-Responsible for tear down and set up arrangements for university clients using meeting room and event space.-Procured audio and visual equipment when needed for meetings and seminars.-Responsible for safety and security within the building at all times.-Provided superior customer service to clients, faculty, staff and those using the facilities in a professional and courteous manner.-Coordinated activities with university custodial staff, Aramark food service, catering and facilities personnel.-Served as a positive ambassador of Northwest Missouri State University.

-Responsible for fundraising activities for Northwest Annual Fund through telephone contact.-Efforts resulted in raising over $3,000 through three month calling campaign.-Conveyed optimism and professionalism through telephone conversations with alumni and friends in an effort to reach fundraising goals.-Collaborated with a diverse group of university students.-Served as a positive ambassador of Northwest Missouri State University.

-Successfully completed all deliveries by time requested-Independently managed a flexible work schedule-Safely and efficiently load, unload and transport materials and product -Established strong relationships both internally and externally ensuring customer satisfaction and retention-Communicated directly with customers to ensure an exceptional experience-Monitored the stock present in the inventory and communicated with customers in a professional manner