As the Customer Onboarding Manager overseeing the New England, New York, and Puget Sound regions, I lead cross-functional teams dedicated to advancing a more sustainable and dependable energy grid. My focus lies in driving impactful initiatives, including Demand Response programs, Solar, and Battery Storage deployments. Collaborating with industrial, commercial, and educational institutions, I specialize in crafting tailored Energy Reduction Plans that contribute to greener peak capacity, seamless renewables integration, and enhanced grid reliability.

Management lead for deployment of client-facing warehouse robotics solutions, responsible for account management and all aspects of implementation planning, product installation, customer training, hand-off at project completion and beyond through steady state, monitoring product performance / KPIs to establish customer trust and satisfactionSuccessful management of Vecna’s first 100% remote deployments at two separate customer sites during COVID-19, establishing the ability to implement robotics solutions without Vecna employees traveling to a customer facilityInternal stakeholder management; leading daily stand ups as a Certified Scrum Master while owning internal, company-wide communications for planned and on-going robotics deploymentsSustainability & ESG Accomplishments: advocate in the transition of Vecna to 100% Renewable Energy, Circular Economy support through clothing drive with SecondChances.org and book drive with More Than Words, established volunteer program at Vecna for Meals on Wheels, successfully implemented office composting, eliminated disposable coffee pods and single-use utensils throughout the Vecna office

Product Roadmap owner, Scrum Master and Product Management lead for user experience, design, persona development and top of funnel marketing strategies across all Caring web properties - delivering products to market to delight the user and achieve business goalsCreator of A/B testing projects; including ideation, design, and implementation of features across desktop and mobile. Tests executed to meet or surpass KPIs while improving the user journey through analytics and reporting out to key stakeholders across the organization.Development and implementation of SEO strategies, improving organic search ranking by 180% (Jan 2019 - Aug 2019)Building and executing Audience Engagement programs including Email Marketing, Ad Campaign design/execution and deployment of ChatBot + Live Agent Chat on Caring.com

Product Management lead for Cengage Microsoft Office digital & print learning products representing $53M in annual revenue and owner of $5M development budgetProduct Team leadership, managing direct reports with 26 indirect cross functional team members / subject matter experts. Introduced daily stand ups, bi-weekly team retros, a weekly tactical team forum, plus daily office hours to ensure adequate opportunities for communication, decision making, and risk escalationManager of work-for-hire authors & content producers; contracts + negotiations, communications, schedules, and scope/strategy definition

Product Management lead and visual journalism roadmap owner for Boston Globe newsroom, Boston.com, Spotlight Investigations team, Audience Engagement, and special projects (e.g. podcast development). In two years, total digital subscriptions to BostonGlobe.com increased 67% (June 2015 - March 2018).Launched 61 editorial projects - optimized for desktop, mobile, and print - within 18 months as owner of the Newsroom storytelling team roadmap, resulting in over 2 million page views, while working with stakeholders to articulate long and short term visual journalism goalsInstituted agile software development processes for Boston Globe product, design, UX & engineering teams. Extended the application of agile development best practices to journalism, working closely with journalists and editors across the Globe newsroom.Technical product management with R&D and implementation of CMS enhancements & innovations, reducing production / release processes from weeks to within a single day

Ownership of product roadmap requirements and enhancements based on under-served user needs, market research, and technology trends for common hardware platforms, components and software used across multiple EMC product groups including RSA, OEM products and EMC’s Core Technology Division’s product portfolios. Technology evangelist for future product concepts and advanced development projects. Prospective product concepts defined to address short and long term market opportunities with consideration to both competitive offerings and EMC’s existing product portfolio with the goal of optimizing current and potential product lines. Active management of EMC’s Core Technologies Division (CTD) hardware budget. Responsible for planning quarterly actuals vs. forecast updates to EMC Senior Management while defining and advising on inventory requirements for Engineering development work, as well as sales forecasts. Team lead on market research initiatives, partnering with EMC’s Office of the CTO and technical Engineering teams. Examples include identifying and planning EMC’s positioning and contributions within the Open Compute Project (OCP), analysis of EMC’s product portfolio to pinpoint areas of opportunity within the Converged and Hyperconverged Infrastructure market and Project Liberty (SaaS platform for managing remote storage).

Development and execution lead for company-wide product deployment plans, working with all cross functional teams. Enterprise class software and hardware products delivered to market utilizing agile product development methodologies while ensuring timely deliverables from all stakeholders. Product overviews, roadmap previews and demos presented to customers, as well as support for sales deals and competitive sales situations. EMC representative/presenter at industry trade shows and conferences including EMC World, TiECON East and Northeastern University’s Collaborative Innovators Conference.Team lead on performance optimization for flash caching product releases and tuning for customer use cases; focusing on streaming media, high frequency trading, and high performance computing. Management of multiple vendor OEM relationships which supply critical components for committed and publicly announced product deliverables. Team lead for advanced development proof of concept deployments at customer sites. Cutting-edge flash appliance technology deployed in APJ, EMEA, and the Americas in cooperation with local EMC Technical Consultants and customers. Capital budget planning and inventory management for the Emerging Technology Products Division $5 million in material used by all cross functional teams, early customer testing (pre-alpha, alpha, and beta), and in support of key sales engagements.XtremSW Cache GUI design and development, as well as live demonstrations to extended cross functional product teams to incorporate user experience feedback into planned releases.

Coordinated the research and analysis efforts for the Data Warehouse/Business Intelligence marketplace with a team of 35 EMC Senior Managers and Executives with the strategic goal of optimizing both organic and inorganic technologies and resources to position EMC as the best of breed market option for Data Warehouse solutions. These efforts resulted in EMC’s $300 million acquisition of Greenplum, a San Mateo, Ca-based Data Warehouse Analytics company.Lead Program Manager for the release of the EMC Greenplum Data Computing Appliance from Feasibility to General Availability just 65 days after EMC’s official acquisition of Greenplum.Responsible for both software and hardware Program Management for the Greenplum Business Management Team, as well as multiple Product Management TeamsWorked with Greenplum Chief Operating Officer to define and implement the operational governance model integrating roughly 400 EMC and Greenplum employees post acquisition.

Lead Program Manager for the Symmetrix Business Management Team. Coordinator and presenter of program readiness reporting to the decision-making body including Symmetrix Executive Management as well as the cross functional key stakeholders.Responsible for the coordination of cross-functional Product Management Teams for internal business projects throughout the entire Product Lifecycle Process.Produced analytical reports to better understand and monitor customer’s usage of EMC products with the goal of identifying common customer issues and identifying areas for improvement. Additional projects include Program Manager for the Symmetrix Mainframe Product Line Management Team, Global Collaborative Work Environment as part of the Symmetrix Strategy Refresh Initiative, Customer Events (including EMC World 2008 through 2011), and special events coordination (Technical Customer Summits and Technical Advisory Panels) interacting with customers from Fortune 500 companies.

Consulting role as an IDEA Coach to guide start-ups through the development of their business plan/model while preparing them for venture capital funding and beyond.