Matthew Gipson Email & Phone Number

Olathe, KS, US

Kansas City, MO, US

Long Beach, California, US

(My sector of the business at Bright Health was sold to Molina Healthcare, as such my duties remained the same, however working under Molina Healthcare)

Bloomington, Minnesota, US

• Provided remote support to roughly 1000 users serving on a support desk of 5 technicians. Issues ranged from installing software, software configuration, correcting OS issues, and other general break-fix support.
• Administration of user accounts and hardware in Azure Active Directory, Intune, O365 Admin, and Exchange.
• Account creation and support of users for various platforms including Genesys, Jira, an internal UNIX-based electronic records system and others.
• Collaborated with the service desks of third party vendors as needed to provide access for our users to their systems.
• Implemented and improved SOPs.
• Trained new hires

Kansas City, Missouri, US

• Providing support to over 80 school districts over the phone using remote access.
• Triaging, troubleshooting, and resolving customer technical difficulties. Problems range from network connectivity issues, software malfunction, account access, printer trouble, and numerous others.
• Documenting all support provided in a ticketing system, ensuring that resolution is attained.

Kansas City, Missouri, US

• Providing prompt, friendly, on-site technical support service for charter and private schools including troubleshooting for a wide array of issues, as well as educating users to resolve simpler issues themselves in the.
• Repairing laptops and desktops, ranging from screen and keyboard replacements, as well as adding additional RAM and video cards, or replacing faulty hard drives or reimaging faulty operating systems.
• Providing network support by troubleshooting network issues as they arise.

Lenexa, KS, US

• Provided first tier technical support for over 70 regional internet service providers around the country.
• Fielded calls from a variety of customers, including many who were inexperienced or elderly.
• Helped customers inspect hardware components to determine possible failure or misconfiguration.
• Walked users through a battery of tests (often including use of command prompt) to diagnose connectivity issues.
• Helped users set up various email clients with their ISP provided email account.

Warrenville, IL, US

• Designed and developed code for automated control systems (PLCs) for natural gas facilities.
• Made numerous on-site visits to client facilities to install new systems and improve or replace aging systems.
• Communicated with clients and team members via email, phone, and in-person meetings to gather project requirements to guarantee that client’s needs would be met.
• Produced detailed documentation for projects to verify requirements were being met, ensured project safety, and presented functionality of new projects to end users.

Maryville, MO, US

• Designed and developed Flash applications and other multimedia programs for professors to use in their curriculum to provide visual aids and interactive experiences for the learning process
• Met with professors to demonstrate applications and solicit feedback and to plan for future projects.