I'm a dedicated Senior Customer Success Manager and Sales Leader with a decade of experience in implementing and overseeing IT solutions across various organizational levels. My focus is always on delivering positive results for both clients and my employer. I'm characterized by my outgoing nature, effective communication abilities, and proactive approach to personal and professional development. Through navigating the challenges and reaping the rewards of the business landscape, I've embraced values such as optimism, tenacity, patience, and influence.Proficient in areas including Human Capital Management (HCM), Human Resources (HR), Workforce Management (WFM), Talent Management, Payroll, HRIS, HRMS, Tax Compliance, Performance Management, Scheduling, Benefits, Succession Planning, Application Tracking, Time & Attendance, Training, Onboarding, Recruiting, Budget Planning, Reporting, Absence Management, Software as a Service (SaaS), Results as a Service (RaaS), Human Resource Technology (HR Tech), Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP).