Matthew Norris Email & Phone Number

Columbus, Oh, Us

London, Gb

- Led global operations for both digital and physical learning products, overseeing production, quality assurance, and delivery, reaching audiences in North America, Europe, Brazil, Asia, and Australia.- Defined long-term operational strategy across products and tools for content creation, compliance, and delivery, establishing and enforcing rigorous quality assurance standards.- Built and scaled Product Operations organization from scratch to 100+ employees, ensuring alignment with global learning delivery requirements.- Drove cross-functional teams and successfully completed critical migration initiatives amidst the company’s digital transformation, reducing tech debt, increasing scalability, and increasing availability.- Directed translation and localization efforts, expanding reach to diverse global audiences.- Championed accessibility compliance, AI integration, and content development to boost learner engagement across platforms.- Collaborated with and led external vendors to develop digital and physical products and designed agile staffing models to control costs and increase efficiency.- Introduced analytics systems to monitor product engagement and user feedback, leveraging data to enhance offerings and meet diverse market needs.- Implemented a streamlined project management protocol to improve operational efficiency and ensure consistent delivery across teams.- Fostered an inclusive and collaborative team culture, mentoring junior team members and managers.

London, Gb

- Directed cross-functional teams to manage the lifecycle of digital learning products, including delivery logistics.- Partnered with external vendors to ensure on-time delivery of high-quality learning tools and resources.- Designed and implemented structured productivity tracking protocols, ensuring alignment with project goals and consistent execution.- Delivered large-scale program initiatives on schedule while managing multiple stakeholders.- Enhanced product reach and accessibility through innovative localization strategies.- Designed and implemented monitoring and readiness processes to assess preparedness prior to releases, as well as post-release performance.- Fostered cross-functional relationships with product and support teams to inform product requirements and support team readiness.- Analyzed and presented product data to inform readiness assessments and performance, aligning the organization around data.- Delivered critical identity and access solutions to support eCommerce and Product technology teams, increasing availability and reducing customer support issues by 30%.- Improved resolution time for customer support issues.- Integrated product release notifications and downtime tracking and reporting, ensuring organizational awareness and compliance with approved product release windows.

London, Gb

- Managed digital development and product design, coordinating internal and external resources to deliver projects on time and within budget.- Developed training materials and user documentation to enhance customer experience, with a focus on instructor guidance and ease of use.- Managed development and product management of digital courseware, releasing multi-million-dollar products on time and within budget.- Spearheaded innovations in digital learning, including health professions simulations and adaptive learning tools, fostering digital growth in career disciplines.- Achieved significant cost savings in vendor management, reducing development costs by 10% annually.

New York, Ny, Us

- Led curriculum and content development, working closely with authors and experts to align with educational standards.- Worked with authors to align materials with research and state standards.- Collaborated with external vendors to create and deliver products.- Launched an innovative online careers exploration program, leading development, design, and launch.- Led successful book adoptions, ensuring full compliance with state standards and current research.- Corrected print and online content to meet evolving business and political landscapes, ensuring accuracy and compliance.

New York, Ny, Us

- Edited, wrote, and proofread all materials, print and electronic, for language arts and reading program- Led editorial team and vendor teams to successfully produce high-quality work under challenging deadlines- Worked with authors to develop new materials aligned with professional research and state standards

New York, Ny, Us

• Identified, communicated, and drove sales and gross margin of core vendors through management of sales team• Collaborated with regional merchandising managers and buyers to aggressively target growth opportunities• Partners-In-Time Volunteer of the Year and Leadership Award

Master Of Business Administration - Mba

Master Of Education - Med

Bachelor Of Arts (Ba), English Literature (British And Commonwealth)