TL;DR: Responsible for the development and delivery of an AI-driven multi-year customer experience roadmap for 5B+ users across all of google’s consumer products. I grew the team from 5 to 9 FTEs during my tenure while forming strong partnerships with matrixed operations, engineering, and delivery teams.• Sponsor of Next Gen Care Portfolio | Led multi-year SVP-level strategic portfolio of programs to better leverage emerging technologies like Generative AI (Conversational LLM, memory, steering) with an extended team of 70+ across 4 verticals.• Generative AI | Responsible for overall design and activation of first-ever Google GenAI support bot experience across all google consumer products (~3B users) with warm handover to support agents with machine translation.• Acted as Product Owner | Ensured that multi-year product roadmap aligned continually with strategic objectives and resource availability. Leveraged an iteration of the Scaled Agile Framework (SAFe) where my team was responsible for Agile Roadmap to Roadmap, Strategy, and alignment to business goals. • Research & Analysis | Identified key competitor and consumer trends. Articulated market requirements and opportunities. Built prototypes for user testing and early feedback for integration into product development cycle. Drove user research directly and in partnership with UX-R and Data Science teams across Google. • Product Development | Defined the long-term strategy of the support product and created a agile release train roadmap. Prepare product documents including business and user requirements leveraging learnings from Design Thinking plus R&D phases.• Cross-Functional Alignment & Risk Mitigation | Established org-wide program governance and executive steering committee process to promote connectivity across departments in a complex and highly-matrixed environment. Creative, proactive problem solving and identification of unknowns and interdependencies.

TL;DR: Head of Business Strategy & Operations for Google ZOO in Paris, France. The ZOO was an internal creative technology team that partnered with large brands and creative agencies across EMEA to deliver Cannes-worthy creative using google platforms in creative ways.• Led Business Strategy and Operations for a 50 person creative technology team that built innovative digital marketing on Google platforms in direct partnership with Google’s top clients, creative agencies, and product teams.• Responsible for overall yearly business plan and agency targeting. Bundled services in over $1.5B of joint business plans across top 50 EMEA client base (Booking.com, LVMH, VW, etc).• Executed Quarterly and Yearly Business Reviews with executive stakeholders ensuring value prop and business rigor had exec input and approval. • Led major change management initiative in partnership with the Managing Director during a time when two regional teams merged to create an EMEA-wide team under a new division of Google.

TL;DR: Responsible for overall Search Product business cadence including Annual Planning, OKRs, Comms (staff meetings, all hands), launch approvals, etc for a global product org with 1500+ FTEs.• Created and led Product and Design Review processes in close partnership with senior product, engineering, and UX leadership. The impact of this innovation process was fewer competing efforts, tighter alignment across Product, Eng, and UX, and increased predictability of feature release timelines.

TL;DR: Lead TPM on first-ever UI redesign across google (predecessor of Material Design). This program was sponsored by the CEO (Larry Page) and required working across 15 different product areas (Search, gMail, Drive, Play, Pay, etc).• Led execution of “2012 Search Press Events” for big launches in 2012 - something Search hadn’t done in 7 years due to the level of technical and organizational complexity. In total, we held 2 press events in 2012 without any post mortems.* Leveraged internal google versions of JIRA, GitHub, Monday.com, Slack, SCRUM, and Smartsheet to increase engineering velocity and bring order to chaos.

Pre-Amazon - Program Lead working with business and tech leadership to redesign and redevelop the Zappos shopping experience to achieve business goals like spinning up new vertical sites more easily (discount, luxury) and being able to hire tech talent more easily (difficult to find PERL eng to work on the legacy site). We went from wireframes to production in less than a year during a time of high growth at Zappos while moving the bar up in terms of sales conversion and customer happiness. Post-Amazon - Lead Program with Amazon and Zappos to integrate warehouse management systems and to ship an Amazon order from a Zappos warehouse within 6 months of Amazon acquiring Zappos. This was the first major project between the two entities post-merger.

I joined Caesars (then Harrah's) Entertainment after placing 6th in the 2006 MBA World Series of Poker. I was brought in to lead the Table Games and Poker portfolios and was charged with working with technology, business, government regulators, and local casino properties to deploy software and hardware.During my tenure, I deployed over $20M worth of projects and excelled in working with the technology-challenged gaming regulators to get projects out on time. Program managers in this setting had full P&L responsibility for projects including capitalization, forecasting, and accruals.

* Managed an international software development project with a total IT budget of $60MM.* Responsible for vendor contracts totalling $15MM.* Matrixed management of 22 resources located in the US, Germany, and India.* Deployed 3 automated shipping hubs in less than 18 months--total program cost $600MM.* Negotiation and approval of business change requests.* Tracking and distribution of written communication and master project schedule.* Interface and coordinate with businesss management, infrastructure, industrial engineering, and production support workstreams.

Performed a wide variety of management consulting functions in an information technology capacity for Sprint in both a supporting and Project Lead role:* Service Delivery Process Improvement* Software Configuration Management* Release Management* Quality Assurance and Testing