Global Director Of Customer Support
Current
Apr 2024 - Present
AeroLeads people directory · profile
Matthew Goldfarb Email & Phone Number
Global Director of Customer Support
at
M3 Global Research
1 work email found
@asicentral.com
1 phone found area 215
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Global Director of Customer Support
Location
Morrisville, Pennsylvania, United States
Company size
Who is Matthew Goldfarb? Overview
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Quick answer
Matthew Goldfarb is listed as Global Director of Customer Support at M3 Global Research, a company with 276 employees, based in Morrisville, Pennsylvania, United States. AeroLeads shows a work email signal at asicentral.com, phone signal with area code 215, and a matched LinkedIn profile for Matthew Goldfarb.
Matthew Goldfarb previously worked as Executive Director, Technical Product Support at Advertising Specialty Institute and Support Manager at Mediaocean. Matthew Goldfarb holds Master Of Science, Information Systems from Stevens Institute Of Technology.
Company email context
Email format at M3 Global Research
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{first_initial}{last}@asicentral.com
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AeroLeads found 1 current-domain work email signal for Matthew Goldfarb. Compare company email patterns before reaching out.
Profile bio
About Matthew Goldfarb
Versatile and accomplished technical support and project manager with over 20+ years of experience providing world class customer service and operational support in a technology environment. Analytical problem solver with strong leadership capabilities, and a continued dedication to process improvement. Cross functional leader with a proven track record in leveraging relationships with the ability to bridge the gap between technical and business requirements to achieve organizational goals.Customer focused and always ready to jump in and help solve an issue.Specialties: Crystal Reports, Sarbanes-Oxley, Contact Center Management, Call Center Operations, Workforce Management, Advertising Technology, Staff Development/Leadership, Process Improvement, Technology Selection, Project Management, QA Development, Process Re-engineering, Recruitment and Resource Planning, ACD Administration
Listed skills include Process Improvement, Cross Functional Team Leadership, Management, Project Management, and 18 others.
Current workplace
Matthew Goldfarb's current company
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M3 Global Research
5 roles
Matthew Goldfarb work experience
A career timeline built from the work history available for this profile.
Executive Director, Technical Product Support
Manages the Product Support Department’s daily operations and staff. Creates and leads a highly motivated and high performing product and technical support environment. Responsible for initiating and managing the Customer Service Strategy in Product Support, including the self-service model. Serves as the group’s technical lead across teams, clients and.
Jun 2013 - Apr 2024
Support Manager
- Hands on manager charged with overseeing the day to day functions of support by mentoring and motivating staff to achieve peak performance. Proficient staff and project manager, overseeing the technical support to.
- Liaison to Product and Business teams; strengthening relationships and promoting collaboration across departments. Ability to identify product and workflow defects and champion the development of enhancements to.
- Project manager for various cross-functional team projects across the organization designed to drive process improvements.
Sep 2000 - Jun 2013
Supervising Analyst
- Served as subject matter expert for DDS software
- Selected to participate in special departmental projects designed to improve training manuals and materials for internal and external users
- Composed and presented weekly Crystal reports of call volume and ticket data to senior management for the purpose of making departmental decisions
Jul 1998 - Sep 2000
Analyst/Senior Analyst
- Provided software support for external and internal clients
- Documented all client inquiries (email & telephone) in a professional, accurate, and timely manner
- Escalated software issues and bugs to the next appropriate level
Jan 1997 - Jul 1998
Team & coworkers
Colleagues at M3 Global Research
Other employees you can reach at m3.com. View company contacts for 276 employees →
EL
Evon Lam
Colleague at M3 Global ResearchSão Paulo, Brazil, Brazil
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PG
Paras Gambhir
Colleague at M3 Global ResearchNorth Delhi, Delhi, India, India
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KN
Kimi Norris
Colleague at M3 Global ResearchWashington, North Carolina, United States, United States
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PS
Patrik Svensson
Colleague at M3 Global ResearchGothenburg, Västra Götaland County, Sweden, Sweden
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BG
Brianna Gittens
Colleague at M3 Global ResearchBala-Cynwyd, Pennsylvania, United States, United States
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SR
Stephanie Robinson
Colleague at M3 Global ResearchGreater Philadelphia, United States
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NP
Neil Phillips
Colleague at M3 Global ResearchGreater London, England, United Kingdom, United Kingdom
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JG
Justin Greystone
Colleague at M3 Global ResearchGreater Philadelphia, United States
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KC
Katy Chan
Colleague at M3 Global ResearchPhiladelphia, Pennsylvania, United States, United States
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PB
Prashanth Basker
Colleague at M3 Global ResearchChennai, Tamil Nadu, India, India
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Evon Lam
Colleague at M3 Global ResearchSão Paulo, Brazil, Brazil
View →
PG
Paras Gambhir
Colleague at M3 Global ResearchNorth Delhi, Delhi, India, India
View →
KN
Kimi Norris
Colleague at M3 Global ResearchWashington, North Carolina, United States, United States
View →
PS
Patrik Svensson
Colleague at M3 Global ResearchGothenburg, Västra Götaland County, Sweden, Sweden
View →
BG
Brianna Gittens
Colleague at M3 Global ResearchBala-Cynwyd, Pennsylvania, United States, United States
View →
SR
Stephanie Robinson
Colleague at M3 Global ResearchGreater Philadelphia, United States
View →
NP
Neil Phillips
Colleague at M3 Global ResearchGreater London, England, United Kingdom, United Kingdom
View →
JG
Justin Greystone
Colleague at M3 Global ResearchGreater Philadelphia, United States
View →
KC
Katy Chan
Colleague at M3 Global ResearchPhiladelphia, Pennsylvania, United States, United States
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PB
Prashanth Basker
Colleague at M3 Global ResearchChennai, Tamil Nadu, India, India
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2 education records
Matthew Goldfarb education
Master Of Science, Information Systems
Ba, Political Science
FAQ
Frequently asked questions about Matthew Goldfarb
Quick answers generated from the profile data available on this page.
What company does Matthew Goldfarb work for?
Matthew Goldfarb works for M3 Global Research.
What is Matthew Goldfarb's role at M3 Global Research?
Matthew Goldfarb is listed as Global Director of Customer Support at M3 Global Research.
What is Matthew Goldfarb's email address?
AeroLeads has found 1 work email signal at @asicentral.com for Matthew Goldfarb at M3 Global Research.
What is Matthew Goldfarb's phone number?
AeroLeads has found 1 phone signal(s) with area code 215 for Matthew Goldfarb at M3 Global Research.
Where is Matthew Goldfarb based?
Matthew Goldfarb is based in Morrisville, Pennsylvania, United States while working with M3 Global Research.
What companies has Matthew Goldfarb worked for?
Matthew Goldfarb has worked for M3 Global Research, Advertising Specialty Institute, Mediaocean, and Donovan Data Systems.
Who are Matthew Goldfarb's colleagues at M3 Global Research?
Matthew Goldfarb's colleagues at M3 Global Research include Evon Lam, Paras Gambhir, Kimi Norris, Patrik Svensson, and Brianna Gittens.
How can I contact Matthew Goldfarb?
You can use AeroLeads to view verified contact signals for Matthew Goldfarb at M3 Global Research, including work email, phone, and LinkedIn data when available.
What schools did Matthew Goldfarb attend?
Matthew Goldfarb holds Master Of Science, Information Systems from Stevens Institute Of Technology.
What skills is Matthew Goldfarb known for?
Matthew Goldfarb is listed with skills including Process Improvement, Cross Functional Team Leadership, Management, Project Management, Quality Assurance, Data Analysis, Crm, and Leadership.
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