In my present position, I'm developing and launching an event-based business data source to streamline access to fraud and payment data. My native cloud-based fraud detection technology is put into action to improve security and efficiency. I am in charge of organizing and leading the team's construction of the new cloud-based chargeback system. In addition, I conduct PCI audits and payment system compliance evaluations and offer commentary in external interviews.Key Accomplishments:* Drove $74M in increased sales by implementing second-chance fraud acceptance system.* Spearheaded development of fraud detection solution, while serving as lead Technical Program Manager for all online transactions, which resulted in reviewing 54M transactions annually and preventing $650K in fraud.Key Projects:International New Vendor o Led cross-functional project at Nordstrom to integrate new vendor for international sales, while addressing need to prevent $14M annual loss and foster business growth with more reliable partner. o Set implementation timelines, facilitated technology decisions, and minimized scope creep to maintain project focus. o Drove technical decisions to enable implementation balancing vendor best practices and existing system design.o Conducted rapid, comprehensive review of business processes across catalog, logistics, UI/UX, technology, and customer care by successfully transitioning to the new vendor and enhancing our international sales operations.Event Based Payment Data o Designed payment data object events to store authorization, settlement and chargeback datao Steered decommissioning of legacy on-prem systems storing credit card analytical data at Nordstrom by transforming data infrastructure into modernized system that serves as single source of truth for payment data. o Delivered unified system linking sales, settlement, and chargeback data, providing view of payment spend across the company.

I collaborated with leaders of business units to proactively identify and resolve the complicated demands of a wide range of internal customers, including those related to sales audit, store IT, credit operations, loss prevention, credit finance, and IT security. In order to increase operational efficiency across departments, I was instrumental in identifying and resolving important improvements and problems. Along with implementing strong, systematic auditing procedures and increasing financial flow accuracy, I oversaw the implementation and continuous maintenance of an extensive system to settle all Nordstrom transactions.Key Accomplishments:* Enabled seamless transactions in Puerto Rico by leading successful implementation of payment processing software for Nordstrom.* Ensured smooth operations and compliance with regional needs by spearheading deployment of payment processing software in Canada.* Increased expansion into new market with seamless integration by leading deployment of new transaction processing system for Canadian operations.

Collaborated with business unit leaders to address diverse needs of internal clients, including store operations, loss prevention, IT security, treasury, sales audit, operations, and sales tax. Led brainstorming sessions to define and resolve various scenarios and issues. Ensured seamless integration and collaboration through Built and nurtured relationships with key third-party vendors, such as credit authorization bank, electronic gift card provider, loyalty program provider, and outsourced loss prevention data mine. Maintained system reliability and performance by taking charge of AJB troubleshooting and updates for FIPay, RTS, Settlement, and RPM.Key Accomplishments:* Increased successful enrollment of 8M+ members in loyalty program within first year by managing real-time software interactions.* Transformed troubleshooting approach by implementing data-driven method that leveraged error metrics for continuous improvement.* Coordinated efforts of three vendors to ensure seamless communication between point of sale and loyalty provider, while implementing in-house transaction processing system.Additional experience as POS Group Team Lead | POS Group Senior Programmer Analyst | POS Group Programmer Analyst | POS Group Associate Programmer Analyst | Store Associate | Store Lead at Borders Group Inc. in Ann Arbor, MI.