Providing solid solutions to education and SME's ICT needs is the name of the game. I'll greet my clients with a friendly approach and welcoming attitude to consistently prove that I'm the best choice in a competitive market. I've learnt how to handle most situations that have come my way and am unafraid to investigate technologies and seek out fresh approaches.- Microsoft Certified Partner with nearly 20 years technical experience in businesses and schools.- Full server, network and domain installation and management.- Hardware sales and installation.- Maintenance agreements.- On site and remote technical computer support and advice.- Painless Office 365 setup, migrations and services.- Simple web design.- Speedy Hosting.- Secure Cloud backup.- Comprehensive wireless surveys and deployment.- Audio visual solutions.

Working for Virtue Technologies has advanced my skill-set amongst a team of highly experienced staff. Providing IT support services to SME's and Education clients on a regular basis. Roles cover - Server builds, system administration, role management of AD, DNS, DHCP, GP.- VMware infrastructure setup and management.- Network configuration and management.- Help desk call logging through to 3rd line technical support, providing remote assistance and site visits to resolve issues.- Supporting Apple products from OSX to MDM solutions for iPads using Lightspeed, Meraki and Apple Configurator 2. - Office365 support, including email migration / AD synchronisation. - Google Apps Product Champion. Email migration, configuration and administration of domain.- VoIP support.- Capita SIMS / FMS support- Product installation, deployment and support.- Providing guidance and training to clients.- Managing backups using on site and cloud solutions and disaster recover methods.- Wireless network site surveys and installations using Ruckus, FortiCloud and Meru hardware.- Technical problem diagnoses, analysis and resolutions.

Technical support and advice for local home and business clients.Ranging from hardware installations to personal IT Training and computer skills.

Access Area was my first step into business IT support, coupled with the Education IT background already experienced in previous roles. New challenges and expertise followed on a regular basis, including, but not limited to:- First contact through to 3rd line technical support, providing remote and local assistance.- Product installation, deployment and support.- Helpdesk manager. - Server builds, system administration, role management of AD, DNS, DHCP, GPO.- Exchange support.- Google Apps migration, configuration and administration.- Web hosting and DNS management.- Wireless survey and installations.- Network cabling, patching, classroom audio visual installations of projectors, smartboards, speakers.- VoIP support.- Capita SIMS / FMS installation and server migration, including SQL database. - Hardware installations of audio visual equipment.- Networking and switch configuration.- Technical reference documentation production.- VM and Cloud infrastructure setup and management.- Technical problem diagnoses, analysis and resolutions.- Project management of major IT infrastructure roll-outs to schools and businesses.- Training technicians within the company and providing guidance to clients.- Feeding back customer and staff communications to management.- Develop and maintain the company's web based support desk.Skills of note:- Google Apps Qualified.- Ruckus Wireless Certified Engineer.

Employed during the Building Schools for the Future programme assisting in the ICT Implementation and advice for nine new build Learning Centres, along with continuing technical support for the borough's Primary Schools.- Third line technical support to multi-site LANs with WAN connectivity, covering 60 schools and three City Learning Centres.- Administration and user support for a number of servers, over a thousand computers and 15000 users over three domains using remote assistance and on site support.- Active Directory management, DNS resolution and connection issues, hardware setup.- Antivirus and web filtering solutions management, problem diagnosis and fixes.- SIMS MIS installations and support.- Software application research and development.- Project support and co-ordination of resources.- ICT audits and decants of equipment on entire sites.- Monitoring and testing the deployment of new ICT solutions.

Built my role up from starting as an IT Technician on a one month short-term contract up to a permanent member of staff as ICT Development Manager.Tasks included:- Analysis of needs, purchase, configuration and deployment of ICT equipment.- Training and task management of Junior IT Technician- Network management, configuration, diagnosis and repair. - Maintenance of hardware and software, problem solving issues.- Multimedia productions, video and photo editing.- Worked with feeder primary schools as technical advisor and outsourced developer for graphics and video productions.- Leader and tutor for Adult Education in computer literacy – OCR’s CLAiT course – 100% pass rate.- Facilitation of e-learning for colleagues, and provision of computer guidance. Help files and instructions created for reference.- Design, implementation, maintenance and administration of school intranet and website- Frequent communication with the Senior Leadership Team and close work with the Headteacher, often to tight deadlines and a successful resolution of issues.