Matthew Gustafson Email & Phone Number

Lakeville, Mn, Us

Lakeville, Minnesota, United States

Coached and developed a staff of 7 Implementation Specialists. Collaboratively developed implementation policies and procedures to assure customer satisfaction and efficient Implementation of new orders. Assigned Implementation orders to Implementation SpecialistsAssisted with interviewing, hiring and onboarding new Implementation SpecialistsImplemented a diverse portfolio of products. Created implementation process, resources, plans and education talk track for Slate clients, ImageTrend’s Scheduling Application. Worked in conjunction with development and technical support teams to communicate and resolve client issues.Involved in the shaping of future development items of ImageTrend’s Slate product.Educated, configured and implemented clients on numerous ImageTrend projects. Assisted with RFP responses for ImageTrend products.

Lakeville, Mn

Responsible for Implementating new customer orders for a variety of ImageTrend SolutionsProvided education, project management and support on ImageTrend solutions during the implementation processCreated and managed implementation project plansHosted virtual implementation meetings with clients to facilitate implementationProvided support and troubleshooting for client issues during the ImplementationManaged an implementation case load of approximately 30 implementations at a timeAdvised clients on a data migration from legacy system to their new system of record

Greater Minneapolis-St. Paul Area

Business Consultant for Blackbaud's Fundraiser Performance Management, Guided Fundraising and Volunteer Network Fundraising products. Working to transform the way non-profit organizations raise money through, predictive modeling, bench marking and change management.My role focuses on on-boarding new customers by managing the implementation process working with internal team members to efficiently move new customers through the implementation process. I also specialize on training customers on product features, platform updates and best practices both in person and virtually. I currently support over 30 current customers by monitoring utilization, assisting with support issues, scheduling quarterly check ins and making sure the customer is taking advantage of the value the product offers.

Northfield, Mn

Recruiting, training and managing over alumni chapter and reunion volunteersEngaging St. Olaf alumni chapters in New York City, Seattle and DenverHiring, scheduling and training of over 100 student workers for Reunion WeekendCreated and implemented a Culture of Philanthropy program which engages nearly 1500 students annuallyEvent planning and management for Alumni EventsDocumentation of communication with constituents through the Raiser's Edge management system

Saint Paul' Mn

Work with student leaders to ensure quality program developmentCreated and executed training programs for student employees and supervised staffAssure fiscal accountability of the student activity fee managed by the student programming boardServe as liaison to advisors Assist student leaders, enabling them to plan, develop and execute programs.Manage campus club sport advisors and student leaders on projects and budgets.Assist students in understanding processes and procedures for developing and planning events on and off campus Provide leadership training opportunities for student leaders.Appropriately measure and assess programs and activities to determine effectiveness.Engage in social media communicationsManage yearbook staff, 2 graduate student employees and 20 club sport coaches.

Managed and maintained the Jerabeck Athletic and Activities Center including an outdoor pool, outdoor recreation spaces and Hackett Athletic Complex.Administered and contracted all athletic related rentals of the gymnasium.Development of an Outdoor Recreation Trips ProgramSupervised a Staff of 15 front desk workersOversaw, promoted and coordinated an Intramural Sports Program of over 20 sports

Promoted, organized and executed the operations of 56 intramural sports and special event programs.Trained and supervised sport coordinators, intramural officials, building supervisors and student staff of the Athletics-Recreation Center.Helped create and maintain the Recreational Sports web pageInstructed CPR and AED trainingInstructed children's swim lessons

Valparaiso, In

Assisted with practice preparation and executionOrganized practice and game filmingSupervised a staff of 10 other student managersDeveloped recruiting materials are targeted basketball recruitsEstablished a staffing schedule for player study tableFacilitated film exchange with other college basketball programs across the country

Indianapolis Indiana

Assisted with the day to day operations of an NFL equipment roomPractice field set upFacilitated training camp laundry operationsGameday locker room and field preparations

Master Of Science (Ms), Sports Administration

I served as the Head Basketball manager for the men's basketball team.

Bachelor Of Arts (Ba), History And Secondary Education