Matthew Ha Email & Phone Number

Macquarie Park

- Identifying causes of ADSL faults in residential and small businesses - Performing complete isolation testing at the Network Boundary Point to prove service- Performing jumpering from Telstra A Pair to Customer's B Pair at MDFIDF to customer's first socket- Experienced with various types of MDF's screw, twist & krone terminals- Installation of 610 and krone phone sockets- CableShark usage (Device for measuring cable quality and physical layer copper tester) to run Load… Show more - Identifying causes of ADSL faults in residential and small businesses - Performing complete isolation testing at the Network Boundary Point to prove service- Performing jumpering from Telstra A Pair to Customer's B Pair at MDFIDF to customer's first socket- Experienced with various types of MDF's screw, twist & krone terminals- Installation of 610 and krone phone sockets- CableShark usage (Device for measuring cable quality and physical layer copper tester) to run Load Coil Detection, Noise, Longitudinal balance, (TDR) time domain reflectometry- Modem / Router configurations- Face to face & over-the-phone customer service- Troubleshooting incorrect porting, no sync faults, sync speed faults, intermittent sync faults and authentication faults - Testing at MDF (Main Distribution Frame) and Telstra Telephone Exchange- Telstra liaison Show less

Macquarie Park

• Installation of switches, WAP’s, Remote Power Supply units, and UPS units• Patching of communications cabinets• Consolidating rack space and decommissioning of obsolete equipment• Liaison with business areas to ensure they knew what I was there for• Auditing communications rooms, active/used ports, telephones and Wireless Access Ports• Assisting commissioning engineers in cable runs and location of end points• Documenting installed hardware• Migration of users… Show more • Installation of switches, WAP’s, Remote Power Supply units, and UPS units• Patching of communications cabinets• Consolidating rack space and decommissioning of obsolete equipment• Liaison with business areas to ensure they knew what I was there for• Auditing communications rooms, active/used ports, telephones and Wireless Access Ports• Assisting commissioning engineers in cable runs and location of end points• Documenting installed hardware• Migration of users including both Macintosh and Wintel hardware and network printers• Ensuring the user can complete their normal business activities and executing roll back strategies when needed• Escalation of connectivity and user problems• Fitting out refurbished building areas onto the new network• Ensuring accurate detail was submitted to the Project Coordinator for reporting• Assisting in the Communication Plan for the Network Upgrade• Re-Imaging workstations / Notebooks using Norton Ghost• Conduct basic audits on (Network printers, workstations, switches, patch panels and Wireless access points)• Cable looming (patch lead and optic fibre) • Installation and configuration of network printers • Installation of GBIC’s to allow optic fibre connectivity • Configuring Macintosh and Wintel computers to connect to servers Show less

Castle Hill

• High level of negotiation and communication skills • Answering telephone calls to assist customer inquiries and minor troubleshooting• Upgrading RAM on notebooks and desktops (PC and Macintosh) • Present Face-to-Face demonstrations to customers (Conduct practical demonstration customers on how to get around the Mac OS X operating system and Windows Vista)• Attending IT Training seminars (Microsoft, Apple, Belkin, Netgear, Logitech, Asus, Acer, Toshiba, Canon and HP)

Open Cabling License, Telecommunications Technology/Technician

Activities and Societies: * Terminate Cable. * Install cabling from socket to socket within a customer premises. * Detail the ACMA cabling.

Electrical Principals 1, Telecommunications Technology/Technician

Activities and Societies: * Explain the operation of a simple practical circuit * Determine the resistance, voltage, current and power.

Diploma, Information Technology Project Management

• Request for Proposal • Vendor Response Comparison / Evaluation Matrix Document • Vendor Contract Document • Risk Management Plan •.

Diploma, Information Technology System Administration

• Basic skills in Microsoft Project • Design, build and configure servers using Server 2003 • Basic skills in Fedora • Basic skills.

Higher School Certificate