Matthew Hache☁️ Pmp Email & Phone Number

Caledonia, On, Ca

Caledonia, On, Ca

Canada

Canada

Burlington, Ontario

• Direct a team of 8 Technicians and 5 Sales employees in the day-to-day operations of the leading provider of managed IT services to over 1,400 end users from various public and private business across Southern Ontario• Build and nurture client relationships to understand unique business needs, assess infrastructure, and develop customized IT services such as cloud transformations, disaster recovery, business intelligence, and cyber security • Manage the planning and delivery of up to 14 concurrent projects with individual budgets reaching $1.6 million• Define solution architecture, guide seamless integrations, and educate clients on system features and functionality• Accountable for employee hiring, training, talent development, and performance evaluation and management• Serve as the main contact throughout the project lifecycle to coordinate team activities and resolve escalated issues• Support the sales team with preparing client proposals, negotiating contact terms, and onboarding new accounts• Supervise the technical support activities, offer data management guidance, and facilitate hardware refreshes• Source and evaluate prospective vendors, renew software licenses, and maintain and upgrade internal IT assets

Hamilton

• Oversaw all aspects of the IT operations for the logistics company that offers 24/7 shipping across North America• Executed the installation, maintenance, upgrade, and decommissioning of all software and hardware at head office• Reported directly to the CEO and Operations Manager and offered strategic insight to inform technical decisions• Produced custom web applications to simplify key procedures, enhance security, and avoid work interruptions• Researched emerging technologies, procured new equipment, and partnered with vendors to maintain availability• Tasked with monitoring system performance, troubleshooting problems, and resolving recurring technical issues

Oakville

• Led a 4-member consulting team responsible for supporting clients with their HelpSTAR service desk software• Authored training materials and devised and delivered educational webinars to instruct clients on best practices• Gathered client requirements, analyzed workflows, and tailored and configured platforms to maximize efficiency • Worked closely with the development team to create new software features according to client specifications• Examined key performance indicators (KPIs), generated detailed reports, and sustained compliance with ITIL