Matthew Hagon Email & Phone Number

Sidestrand, England, United Kingdom

HR and Data Protection Administrator, Sidestrand Hall School (October 2023–Present)AchievementsDeveloped an efficient filing system that enhanced the accessibility of personal files and streamlined document retrieval.Created a comprehensive recruitment checklist ensuring adherence to procedures from position identification to appointment, encompassing checks and references.Developed and delivered a revised absence management policy and delivered return-to-work interviews and absence management advice to line managers.Developed a system for tracking absences and identifying trigger points for absence management casesIdentified a system for tracking the reasons for leave absences and the total hours lost during periods of leave.I was part of a small team that implemented a new management system for tracking employee and pupil data, including absences, leave, working patterns, salary scales, and grades.I oversaw and managed the rechecking process of all staff (121 individuals) for Disclosure and Barring Service (DBS) checks.Assumed full responsibility for maintaining and updating the single central record, ensuring compliance with safeguarding requirements including DBS checks, barred checks, and right-to-work checks.Assumed the point of contact for HR inquiries across the school.Designed a risk assessment procedure for missing documents in staff personnel files to ensure all safe recruitment information is present and missing information is explained.

Sheringham, England, United Kingdom

In my current role as HR, Marketing and Compliance Officer at CA Seafoods, I've spearheaded a variety of initiatives that have driven significant results. I doubled email subscriptions within 8 months, generating an impressive £12k in online sales through targeted email marketing. My success extends to social media as well, where I launched a campaign for a new restaurant that accrued 1.2k followers on Facebook and increased email subscriptions by 800, using both organic and paid strategies.I'm dedicated to optimizing the customer journey, having boosted the e-commerce conversion rate by 1% and increased the average order by £5 per customer. I manage daily content scheduling and posting across Facebook and Instagram, ensuring brand consistency and audience engagement.Understanding the importance of customer interactions, I actively monitor and respond to customer inquiries and complaints on social media and Google, creating a positive brand image. My roles also entail the creation and management of both paid and organic social media advertising campaigns, keeping track of performance through weekly and monthly reports.Adept in e-commerce store management, I write engaging blogs, update product descriptions, handle online orders, and oversee deliveries. I’ve written and delivered effective email marketing campaigns which contribute significantly to our sales targets.Beyond sales and marketing, I contribute to the company's overall success by writing HACCP documents for the shop and restaurants and maintaining a 5-star rating through excellence in service. I have also implemented effective HR systems for the company, including the development of contracts and onboarding documents. As part of HR administration, I handle a wide range of tasks, such as return-to-work interviews, absence recording, contract reviews, and holiday records for over 35 employees. I also actively review company structures to ensure efficiency and productivity.

Weybourne, Norfolk

• Assist in the efficient and smooth running of the Holiday Home Sales and Owner Services Departments• Promote and maintain good working relationships throughout the Sales and Owner Services departments and to the wider Parks teams• Liaise with the Sales Manager on ideas to promote and increase interest in Holiday Home purchasing• Ensure all leads are followed up and recorded using the processes and systems in place• Have extensive knowledge of plots and Holiday Homes on offer as and when they become available• Ensure all Holiday Home Sales literature is kept up to date and relevant to availability at that time• Ensure all plots (for sale, vacant plots & agency sales) are at their optimum condition for selling purposes and to thestandards agreed• Recommend any improvements required to enhance the sales potential of Agency Sales• Ensure the Sales Showground areas are appealing, at their best at all times, and to the standards agreed• Take an active role in maintaining website information and daily updating of sales management systemAdditional Responsibilities - Since undertaking the role, i have also been producing content for all social media platforms across our two holiday parks and attending regular PR meetings to discuss traditional and digital marketing opportunities. I have also done a paid Facebook advertising campaign which produced a lead per £2.96 spent.Since January 2019, taken full responsibility for the content on all social media platforms for Kelling Heath and Woodhill Park.

Kelling Heath Holiday Park And Woodhill Park

Kelling Heath Holiday Park And Woodhill Park

-Assuming direct responsibility for all retail, leisure and catering operations across two sites-Key Achievements-Winning the EDP Visit Norfolk Award for Hotel Park / Village of the Year 2015 -Successfully restructuring retail, kitchen and restaurant departments, introducing a new head of operations to each department to initiate and implement change-Reviewing existing customer service training programme and updating it to ensure the highest possible customer experience-Ensuring high value supplier contracts by inviting proposals from prospective beverage suppliers and micro-analysing them in regards to prices, products and product support-Helped coordinate a refurbishment of the on-site leisure club and researching the merger of the entire EPOS system on park in order to track customer activity, improve overall stock control and greatly improve efficiencyResponsibilities: -Liaising with other members of the senior management team to ensure smooth running of operations and reviewing performance analysis of each department-Building strong relationships with key suppliers and meeting with them to review spend and product performance and highlight areas for improvement-Drafting, developing and producing an extensive and comprehensive plan of marketing and operation for the year ahead-Accurately forecasting future income and managing budgets through the formulation of new systems-Producing 5-year plans in preparation for future development and to monitor capital expenditure -Overseeing the strict adherence to health & safety and food safety policies, ensuring customer and employee wellbeing

-Key Achievements:-Establishing ‘Supplier of the Month’ incentive successfully bringing about 300% increase in sales of products from one supplier in particular-Saving £5K against budget in first year through creation and implementation of management spreadsheet to limit hours correspondingly with weekly budgets-Additionally assuming a leading budgeting role for the whole park operation for the 2015-16 financial year, initiating a whole new marketing strategy for the park-Successfully overseeing the management and operations of a number of retail operations by applying knowledge gained from previous hospitality and management roles-Responsibilities:-Ensuring that health & safety guidelines and procedures are adhered to across all operations, guaranteeing the safety and wellbeing of all guests and employees-Effectively utilising EPOS system to help control inventory by tracking sales by category, helping to identify trends and tailoring sales strategies according to this data -Maintaining high performance levels by carrying out staff reviews and inductions to assess staff as well as personally administering all personnel information-Communicating clearly with all levels of staff and liaising effectively between departments by organising regular staff meetings, allowing discussion of issues and collaboration to provide solutions -Continuously looking to source new suppliers, paying attention to environmental concerns and sustainability issues when doing so

-Undertaking additional responsibilities in addition to parks cashier duties, assuming general responsibility for the bookings and reception department-Overseeing all aspects of the department, ensuring day-to-day operations smoothly, ensuring the business is staffed appropriately and foreseeing all potential logistical problems -Providing effective leadership by assuming responsibilities for a team of staff, delegating clearly and effectively, monitoring individual performance, keeping training up to date and training new members of staff-Continuously looking to ensure excellent customer service and future guest satisfaction by collecting customer feedback and evaluating it to devise areas for improvement-Producing reports on occupancy levels, guest spend and booking trends to allow for in depth analysis of past financial performance and accurate future forecasting

-Overseeing the accurate recording of daily takings across all park operations, reconciling weekly cashbooks and maintaining park floats to appropriate levels-Personally responsible for the correct reconciliation of all monies within the park, making sure that correct cash amounts are banked-Personally devising and implementing a system monitoring weekly departmental wage budgets and forecasting monthly wages, helping managers operate within budget and improving wage control across site-Accurately and efficiently compiling timesheets from across the park and processing them to the accounts department to ensure staffed are paid correctly and on time-Utilising prior IT and telecoms knowledge and integrating this into role; overseeing relocation of telecom lines to a new area of the park, liaising with contractors and reporting issues

-Assisting in the overseeing and management of five operations across the holiday park: primarily two bars, a café / pizzeria, an a la cart restaurant in addition to an amusement arcade-Successfully implementing a food safety management system, working within set national guidelines and procedures to ensure the safety of customers and employees-Overseeing the introduction of a new EPOS system to the park, significantly improving efficiency, accurate cash records and inventory-Personally responsible for the running and overseeing of daily operations in the absence of the bars and restaurants manager-Undertaking general duties such as controlling inventory and creating menus, ensuring correct cash procedures are being followed and wages and stock control remain within budget

Hindringham, England, United Kingdom

Delivering goods to customersAdministration of brewery management systemtaking orders by telephonestock managementCleaning, filling and storage of cask beers

Hnd, Music Production

Activities and Societies: Music Production & Business

Gcse, Mathematics