Matthew Hassel Email & Phone Number

Chicago, Illinois, Us

Chicago, Il, Us

Chicago, Illinois, Us

Chicago, Illinois, Us

New York, Ny, Us

• Performed administrative tasks and rectified many issues on Linux and Solaris hosts• Investigated Netbackup issues and verified backup policies ran as intended• Administered and supported ESXi hosts and Virtual Machines using VMware vCenter Server• Provided call-center support with excellent customer service

Amsterdam, Nl

• Provide L1 and L2 Desktop Support for all IT issues for 100+ associates• Deploy applications using PowerShell and SCCM, and provision permissions via Citrix App Center• Support VOIP Avaya phone system and IPC Turret system, mobile devices, and Tandberg VCs• Manage development package tools including: Review Board, Jenkins, Graphite, Confluence, and Jira• Utilize bash, python, PowerShell, JavaScript, and others to improve and build automated processes, perform system maintenance, and develop intranet web sites• Administer and Design SharePoint Intranet site• Maintain Service Desk tribal knowledge by creating, reviewing, and improving support documents and procedures• Communicate with third party vendors to contract work and negotiate support contracts equating to 70000+ saved annually• Facilitate IT procurement

Carmi, Illinois, Us

• Managed IT systems, software, and network• Trained 20+ iSeries users and provided technical support (L2 – L4) for over 1000+ associates• Maintained iSeries System responsible for warehouse operations, payroll, and other operations• Executed migration project from home-grown warehouse software to vendor supported software involving iSeries system upgrade, data conversion, and system backup and restore• Programmed tax reporting program for misc. taxes using RPG and Control Language• Analyzed procedures for process changes and updated accordingly• Monitored and responded to operating and errors (system, programming, operator, etc.)

Zurich, Zurich, Ch

• Operated, monitored, and controlled a mainframe computer and related peripheral equipment• Monitored and responded to operating and errors (system, programming, operator, etc.)• Performed backups, printed statements and forms, and maintained computer room equipment• Observed ATM WAN connections and performed corrective action to service faults

Evansville, In, Us

• Operated, monitored, and controlled a mainframe computer and related peripheral equipment• Reviewed procedures for process changes and updated accordingly• Monitored and responded to operating and errors (system, programming, operator, etc.)• Performed backups, printed statements and forms, and maintained computer room equipment• Monitored ATM WAN connections and performed corrective action to service faults

Evansville, In, Us

• Entered information in PC• Verified all out-of-balance transactions for misreads from PC and keyboarding errors

• Created and executed project work plans and revised as appropriate to meet changing needs and requirements• Identified resources needed and assigned individual responsibilities• Managed day-to-day operational aspects of a project and scope• Ensured project documents were complete, current, and stored appropriately

Evansville, In, Us

• Officiated intramural sports using proper mechanics• Supervised games for conduct and administered team sportsmanship ratings• Communicated clear and concisely to other officials and players

Minneapolis, Mn, Us

• Provided excellent guest service• Trained / Supervised sales floor and backroom logistics operations