As Editor of the Thermo-Wellness Blog, I curate and publish content that shares about the science, techniques, and transformative potential of temperature-based well-being, like cold plunges, saunas, cryotherapy chambers, and more. My responsibilities include:- Content Strategy: Developing a comprehensive content strategy that aligns with our mission to explore the rejuvenating power of cold and heat exposure.- Editorial Oversight: Ensuring all content meets our high standards for quality and relevance.- Talent Sourcing and Development: Identifying, onboarding, and mentoring skilled writers to ensure diverse, high-quality contributions to the blog.- Community Engagement: Building a vibrant community by engaging with our readers and encouraging their participation. Join the Tribe: t.me/Thermo_Health_TribeI believe in the power of temperature-based practices to rejuvenate our body, enhance our health, and elevate our lives. Through the Thermo-Wellness Blog, I focus on providing valuable insights and practical advice that can help you achieve balance, vitality, and the art of living well through the power of temperature.

I focus on retention of the creator and collector communities and ensure they maximize their experience on the Stashh NFT marketplace and Secret Network blockchain. My responsibilities include:- Community Engagement and Retention: I actively engage with creators and collectors to encourage a vibrate, supportive, and collaborative community. By understanding their needs and providing personalized support, I help and enable them to fully leverage Stashh.- Maximize Customer Experience: I make sure that our customers have a seamless and valuable experience on the platform. This involves addressing any issues promptly and implementing feedback to continuously improve the platform.

Responsible for creating content to increase understanding of and help with onboarding users to the web3 space and the Magic Forest No Sleep NFT collection.Magic Forest No Sleep is an NFT collection by the artist Popil. It features wild monsters with multiple layers of art, meant to add a sense of fun and magic to the “hidden dark forest” through this artist’s unique art style. It was launched on the Ethereum blockchain on Aug. 1, 2022 and sold out in 4 minutes.

I ensured customers and creators received personalized service and timely responses to their Level 2 support tickets related to NFT items and web3. I have personally improved the experience and unblocked hundreds of users, and acquired a unique skill set along the way. Here are some of my achievements:Learned, understood, and explained new web3-specific terminology and processes: gas/transaction fees and the effect of network congestion, blockchain technology, fungible tokens, semi-fungible tokens (ERC1155), non-fungible tokens (ERC721), wallets, transfers, minting, bridging funds, reverted transactions, Mainnets (Ethereum and Polygon), Testnets (Rinkeby and Mumbai) and moreResolved critical NFT item and collection issues to unblock creators before they can engage with their customers: cleaned properties/traits, added missing items following a minting event, item re-ownership, migrated smart contracts, unblocked moderated phrases, and moreProvided insights of transactions, wallets, and smart contracts using blockchain explorers: Etherscan and PolygonscanOnboarded new users with varying skill levels into web3Managed user accounts using Django (Python web framework) and communicated with our community using Zendesk (CRM software)Helped plan inclusive virtual events to bring our remote team closer as a member of the Culture teamReviewed customer-facing articles and support macros (templates) for accuracy and grammatical mistakes

Responsible for integrating our clients with the software, customizing the system to match their needs, and training them to effectively leverage the tool for their operations.As the first client success professional for the company, I created the entire onboarding process and the reporting structure that measures the KPIs of this department.As the first Salesforce Administrator for the company, I learned the platform, set up the CRM, and onboarded our internal team so they can effectively leverage the tool. I managed the data, customized the solution to match our needs, and created effective reports, dashboards, and many processes, workflows, and automations, as well as integrated third-party applications such as Chargify and Pardot. (Ongoing responsibility since 2019.)Consistently gathered client feedback and feature requests to improve the product. Created a system within Salesforce to document each item for our development team. Held weekly meetings with our sales and development teams to discuss and prioritize application improvements.Created bi-monthly client emails that share our latest release notes and product updates.Interviewed clients for our marketing team so that they can create external case studies.Maintained the product knowledge base (WordPress), created articles and user guides.Hosted monthly client user roundtables to share new features and improvements through a live webinar.

Reported to the Chief Revenue Officer and Vice President of Trucking Solutions.Identified industry associations, events, advertising, and speaking opportunities to increase our brand awareness and exposure.Planned and executed our participation at multiple in-person and virtual conferences and created pre and post-event communication to prospects.Created client-facing documents and guides, which helped with the adoption and understanding of our applications.Actively contacted clients to gather feedback and improvements to share with the development team.

Managed our social media accounts, created content, and campaigns to spread our brand awareness across various channels and mediums.Liaison between our external vendors and internal stakeholders. Procured marketing collateral and managed our budget.Coordinated and planned in-person events across multiple business units and attended many to speak with prospects about the company and products.

Responsible for securing and scheduling the appropriate method for the shipment of agricultural chemicals to clients nationwide.Initiated timely contact with clients to provide tracking information, shipping updates, and to ensure a quality experience and on time delivery.Created accurate shipping documentation and filed freight claims.Discovered regional freight carriers and negotiated pallet rates to ensure favorable profit margins are achieved.Generated new business through outbound and inbound customer queries.

Generated $180,000 in wholesale order revenue and oversaw entire workflow from order placement, shipping logistics, and client relationship management.Managed over 20 accounts including 3 foreign customers learning about international trade regulations and other international business policies.Increased online product availability 16% through the eCommerce Portal by analyzing the online repository and updating the contents to reconcile inventory on hand.Decreased all shipment delays by analyzing the current shipping, returns, and exchange procedures, ranking proposed solutions based on financial and technological constraints, and executing immediately feasible solutions.Presented optimal options to company executives on improving international logistics for importing goods after analyzing shipping companies, shipping methods, and sea ports.

Increased campus sales of University of Florida apparel 46% over a year by initiating new marketing programs such as tailgate events, philanthropic sponsorships, social media campaigns, campus reps, and student inquiry surveys.Saved the company an annual average of $15,600 by researching inventory integration software, proposing optimal software to senior management, and integrating the software which redefined the user interface and how daily orders were processed.Interviewed, supervised, and mentored 3 student team members and 1 remote campus representative; responsibilities included task prioritization and daily project management.Conducted over 20 training sessions for existing and newly hired employees on company procedures: Intuit QuickBooks, Magento eCommerce Platform, online payment gateways, MailChimp email campaigns, returns and exchanges, order entry, invoicing, and payment reconciliation.