Matthew Henderson Email and Phone Number

A highly experienced Systems Support Team Leader, with extensive knowledge of both Housing Benefit & Council Tax legislation and accompanying implementation of legislation changes within core IT applications.Experience of implementing RPA processes within the Revenues and Benefits service to assist with VEP processing, ATLAS information and Reconciliation Tasks.Maximising the use of the core Revenues and Benefits Application to increase UCATLAS automation to 80% of transactions received. Design and implementation of Microsoft SSRS to deploy more efficient reporting, daily housekeeping reports, various dashboards. Experience in using disparate datasets, and corporate data, for high level inferential statistical analysis for various stakeholders both internal and external.Responsibilities include understanding of welfare budget implications, including benefit payment systems and subsidy arrangements. Ability to communicate complex legislative changes and financial issues in a clear and concise manor. I have extensive experience of building and maintaining good working relationships with both Internal and external customers, which require flexible working patterns to accommodate deadlines and software installations out of hours.I have over 15 years of Public Sector experience within the Council Tax & Housing Benefits department at the London Borough of Newham. Using a wide range of applications including; Northgate Revs & Bens, Northgate Housing, Microsoft Office, Toad10, Microsoft SSRS 2012, Iclipse Doc Management, OneOrcale, Business Objects.