Matthew Hewat Email & Phone Number

Calgary, Alberta, Canada

Toronto, Ontario, Canada

-Transcribes injury details on injury report form. Determines if injury is reportable to local worker’s compensation and HRSDC.-Direct communication with Supervisors and up to report employee, passenger and third party injuries. -Answers Initial Response Centre phone line. -Responsible for maintaining statistics and reports as required, compiles payroll reports, accounts payable and other administrative functions as assigned. Participate in Operations planning, execution and reporting.-Familiar with pertinent sections of the Union Collective Agreement, letters of understanding, and the interpretation of policy manuals. -Conduct employee interviews, participate in investigations, handle the first step of the grievance process and discipline.

Airdrie, Ab

-Responsible for recruiting employees, on-going supervision, administrating accurate pay information, and employee status changes to ensure all entitlements accrue to the employees. -Responsible to promote the highest standard of quality service through teaching, coaching, training, counselling and personal example.-Responsible for day to day dispatch.-Procured requested supplies for charter groups.

Burlington, Ontario

-Support the City Manager, Senior AOM or District Manager to provide the highest standard of customer service and be responsible for the day to day operations of all Terminal departments and activities.-Supervise and directs GPX, Maintenance and Driver staff and co-ordinate and liaise with the Operations, Fleet and Maintenance Departments.Communicates and co-ordinates with City Managers, PAX, Maintenance and with Operations Supervisor. -Work closely with all maintenance staff for the timely servicing and maintenance of all coaches.-A visible representative throughout the location dealing with customers and employees directly, and driving the safety, customer service and company KPI’s.

Fort Mcmurray, Alberta

-Managed 24 hour dispatch office for Western Canada.-Documented and resolved all customer service failures and the applied remedies. -Interact effectively with local Agency network and Agency Managers where applicable. -Assist in resolution of operational issues affecting the Region.