Matthew Hislop Email & Phone Number

Greater Minneapolis-St. Paul Area

- Utilize SalesForce to organize, manage and respond to customer inquiries in a timely manner-Communicate with customers via phone and email - Simultaneously use 4+ computer systems to effectively multitask - Process purchase orders in a quick and efficient manner while always putting the customer first

• Managed 60-80 inbound customer calls daily • Responded to customer inquiries in a timely and professional manner • Demonstrated superior written and oral communication skills when interacting with clients • Utilized a double monitor setup as well as software like Cisco Finesse to manage calls efficiently • Followed bank security procedures to ensure the integrity of customer accounts

Duluth Mn

As part of our school's Student to Business Initiative, I had the pleasure of developing an integrated marketing communications plan for a company called Dahl’s Dairy. A team of two and I worked on the following aspects for this client: • Created a new and exciting tag line for the company • Analyzed the industry in depth to develop benchmarks to compare to • Developed key insights into potential target market and consumer demographics • Offered new and innovative website updates to increase traffic • Designed a Facebook ad campaign that would generate awareness and engagement

Woodbury Minnesota

•Aided customers in locating merchandise •Maintained a clean and organized front end of the store•Helped customers get heavy merchandise safely to their vehicles•Greeted customers with positivity and respect

Invergrove Heights Minnesota

•Provided direction to coworkers as acting Team Leader•Coordinated daily tasks within a four person team •Assisted customers with questions about products•Restocked and organized new merchandise