Matthew Hurst Email & Phone Number

Atlanta, GA, US

North Hills, New York, US

North Hills, New York, US

Direct customer support operations for the leading provider of integrated dealership technologies. Supervise 200 service personnel and 4 in-bound support queues – Business Office, Accounting, Fixed Ops, and Hardware – serving 6K inquiries weekly. Manage the Proactive Services team responsible for providing high-touch, on-site support. Set the client.

North Hills, New York, US

Managed integration and extension of ServicePro, a newly acquired Fixed Operations product offering. Performed extensive market analysis to create strategic vision and managed SDLC for new features and integrations. Oversaw product P&L. Supported Strategic and OEM Sales with RFIs / RFPs, proposals, and SOWs.Key Accomplishments:+ Transitioned the DMS Fixed.

North Hills, New York, US

Defined and developed Dealertrack’s Fixed Operations strategy. Analyzed the Fixed Operations market to identify and address gaps in the product and make Dealertrack the market leader. Developed operating plans, go-to-market strategies, and financial forecasts. Performed due diligence on potential acquisitions.Key Accomplishments:+ Analyzed every available.

North Hills, New York, US

Defined business and product strategies for Forms and GUI, critical components of the Dealertrack DMS product. Managed the development process for new products (i.e. requirements gathering, design, testing, etc.). Partnered with Project Management, Technology, Support, and Implementation teams to drive product delivery.Key Accomplishments:+ Spearheaded.

North Hills, New York, US

Managed key aspects of the DMS implementation process, including leading the Pre-installation, Conversion, and Module teams, with a focus on delivering outstanding client experiences by minimizing friction in the process of converting to, adopting, and extending Dealertrack DMS.Key Accomplishments:+ Provided a portfolio of remote training modules to.

North Hills, New York, US

Led 3 divisions – Customer Support, Installation, and Billable Forms – focused on digitizing Dealership F&I Forms (i.e. service orders, financing applications, purchase contracts, etc.), a core product and critical aspect of the company’s value proposition. Key Accomplishments:+ Led an initiative to merge the Customer Support Forms and Installation Forms.

North Hills, New York, US

Managed a team of ~8 and all aspects of the on-site installation Dealertrack DMS, from building an understanding of client operations and gathering requirements to facilitating post-installation training and hand-off to Client Services. Coached and mentored team members to develop a bench of future leaders.Key Accomplishments:+ Earned a series of rapid.