Design, lead, and implement an enterprise-wide billing transformation, modernizing and automating billing systems to deliver significant enhancements in operational efficiency, data accuracy, and regulatory compliance.● Spearhead the strategic overhaul of KAYAK’s billing infrastructure, reducing cycle times by 20 days and enhancing overall system performance through end-to-end process automation and modernization.● Orchestrate the development and execution of robust data governance frameworks, ensuring unparalleled data integrity and consistency across all billing processes, in alignment with corporate compliance standards.● Leverage advanced data analytics to identify and implement process optimization opportunities, driving continuous performance enhancements and maximizing operational efficiencies.● Direct a cross-functional leadership team of IT, Finance, and Operations professionals to redefine billing workflows, delivering measurable improvements in speed, accuracy, and scalability.● Collaborate with executive leadership to ensure alignment of billing transformation strategies with enterprise-wide business goals, ensuring long-term scalability and sustainable impact.

Led a high-performing BI engineering team to modernize data ecosystems, driving transformation in ETL’s, reporting, invoicing, and company-wide analytics for enhanced decision-making and operational efficiency.● Led the transformation of ETL processes, creating a scalable and reliable data pipeline that became the core of business intelligence, invoicing systems, and company-wide reporting delivering significant improvements in accuracy, data accessibility, and uptime.● Collaborated strategically with executive leadership and Finance, Commercial, and Marketing leaders to define and implement data governance frameworks, ensuring enterprise-wide data consistency, integrity, and compliance with regulatory standards.● Develop SQL queries for ad hoc analysis, reporting, and data investigations, ensuring data validation and accuracy. Proactively monitor and enhance BI operations, automating workflows where possible and identifying and resolving issues to improve efficiency and data integrity.● Launched and drove the eCPC program, utilizing data-driven strategies to optimize performance and deliver measurable operational efficiencies across key business functions.● Led the development and adoption of self-service analytics tools, empowering teams across the organization to independently leverage data for decision-making, significantly reducing reliance on engineering resources and accelerating time-to-insight.

Directed global commercial operations, optimizing front-end processes across international teams to align with business goals and drive sustainable growth through data-driven insights and operational improvements.● Designed and implemented an analytics roadmap to enable business insights, KPIs, and performance metrics, improving sales pacing, customer segmentation, and critical account identification.● Championed the development of automated Tableau KPI dashboards, integrating them with Salesforce to eliminate manual reporting efforts, resulting in faster decision-making and improved operational visibility.● Played a pivotal role in data governance, leading initiatives that enhanced data quality, streamlined reporting processes, and ensured compliance with global standards and regulations.● Fostered cross-functional collaboration between Sales, Marketing, and IT teams, ensuring alignment on project priorities, and delivering on-time, high-quality solutions that reduced redundant analysis and improved business efficiency.

Established and led the Sales Operations function for Medtronic's EMEA Emerging Markets, driving performance optimization through advanced analytics, reporting solutions, and data integration to enhance sales strategy and territory management.● Spearheaded the migration from manual Excel-based reporting to Tableau-driven dashboards, integrating with Salesforce to provide real-time, actionable insights and significantly reducing reporting time and errors.● Managed commission payment systems and territory optimization, streamlining processes for more efficient territory sizing and aligning incentive programs with strategic sales goals to drive higher performance.● Played a key role in sales operations alignment, ensuring accurate data tracking, reporting, and integration across various teams and stakeholders, contributing to the accuracy and speed of decision-making.● Developed and deployed a centralized business database using MS Access, ensuring data consistency and providing a single source of truth for key business-critical metrics.

Led the Business Intelligence and Operations function, providing strategic support to the EMEA leadership team by developing performance metrics and advanced reporting solutions that informed critical business decisions across multiple units.● Designed and implemented a suite of critical business intelligence reports by integrating data from multiple sources, enabling performance tracking across regions and business units, and driving actionable insights for executive leadership.● Collaborated with cross-functional teams to define and align sales targets, commission structures, and performance metrics, ensuring a unified approach to achieving corporate goals.● Led the EMEA President’s Award project, aligning performance metrics with incentive programs to drive high performance and increase sales effectiveness.● Advocated for and successfully implemented advanced technology solutions, improving reporting processes and system efficiency across the region.

Managed the design, development, and implementation of business systems that streamlined operations and improved sales performance tracking across EMEA.● Developed and implemented Executive Business Review tools and customer pipeline management systems, enabling more accurate sales forecasting and real-time performance tracking across regions.● Introduced a VBA-based sales territory planning tool, optimizing territory allocation and improving operational efficiency in sales planning and resource management.● Created and deployed reporting systems to track sales headcount and performance across HR and customer accounts, supporting data-driven decision-making for regional leadership teams.

Working with the national account sales team:● Customer Executive Business Review Analysis, Visits & Financial reports & Presentations● Customer Environmental waste package analysis based on switching products to new options● Sales & trend reporting & analysis for Account Managers & customers● Management reporting & analysis for the national account team & New business reporting● Subject Matter Expert for a new software package which was rolled to the Ecolab field staff

Relocation of GE employees into the EMEA Region: ● Responsible for 95 relocations at any one time from initiation to ongoing support throughout an assignment● Led the assignee through the move process, business authorized package & entitlements● Co-ordinated work permit, household goods move, tax help & host country orientation● Advised on local government regulations such as Council Tax, TV license, registering with the Police● Co-ordinate, administer & talk through the payroll structure & expense reimbursement● Point of contact throughout the assignment● SME for GE Healthcare business & the GE payroll system for my colleagues● Created a service quality management tool for the management to measure the Cartus Staff using MS Excel

Serving the MAN ERF truck dealers with their finance requirements:● Finance quotations for dealers● Direct Debiting of dealers for purchased trucks● Answering the dealer queries about finance quotations ● Production of legal finance documentation for customers to sign● Management reporting & sales incentive program using MS Excel & Access● Subject Matter Expert & point of contact for truck insurance cover● Covered for the Business Development Managers when they are away or unavailable● Re-wrote the company’s Intranet using HTML & CSS

May 2003 - Sept 2003 Project role with Pensions New Business Ongoing “pipeline” cases: ● Reporting on the cases in the pipeline to give an up-to-date picture every week● Adviser coordination to resolve or remove from the pipeline, aiming for no cases over 6 weeks old● Supporting the Servicing team with processing requests from advisers & clients Nov 2002 – May 2003 Project role with Pension Review Team● Processing new pension plans on the pension new business system ● Answering client technical queries on the new plan & their existing arrangement● Supporting pension new business & pension group servicing with processing Nov 2000 – Nov 2002 Pension New Business & Group Servicing / Increase Call Centre● Managing the team when the manager was away or not available● Answering clients, advisers & team’s technical questions & manage call backs● Daily stats & trend analysis in MS Excel. Developed system to allow comparison of performance within the team● Call quality monitoring & coaching. Kept team training files updated & assessed periodically● Training new starters & existing consultants in structured & ad-hoc training● Team shift planning taking into account call flow, historic & predicted data● Nominated for the Zurich Award SchemeMar 1999 – Nov 2000 Service Centre & Group Pensions● Answering client & financial adviser questions● Processing client, adviser & third-party requests for information

● Selling new & used cars● Negotiating prices & arranging finance agreements with finance companies on behalf of the customer● Gained Peugeot sales qualification