AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.Roles:- ESM Solution Architect - Technical Pre-Sales- ESM Specialist Sales Engineer - Technical Pre-SalesServiceNow Certifications: Certified Implementation Specialist (CIS)- IT Service Management (ITSM)- Customer Service Management (CSM)- Risk & Compliance (GRC)ServiceNow Accreditations: Pre-Sales Expert- IT Service Management (ITSM) Specialization- IT Asset Management (ITAM) Specialization - SAM & HAM- IT Operations Management (ITOM) Specialization- Strategic Portfolio Management (SPM; formerly ITBM) Specialization- Customer Service Management (CSM) Specialization- Field Service Management (FSM) Specialization- HR Service Delivery (HRSD) Specialization- Security Operations (SecOps) Specialization- Integrated Risk Management (IRM; formerly GRC)- Platform Intelligence Specialization- Workplace Service Delivery (WSD)

Cask is a Business & Technology Advisory & Consulting firm, as well as a premier value-added reseller (VAR) partner of ServiceNow, specializing in the areas of SecOps, GRC / IRM, CSM, FSM, HRSM/HRSD, Service Portal Design, HAM / SAM, ITBM and the ITSM/ITIL Foundation native to the ServiceNow Platform. We are product agnostic providing services that focus on helping businesses improve performance through the use of best practice frameworks.Roles:Sr. Solution Consultant - Technical Pre-SalesSolution Consultant - Technical Pre-SalesServiceNow Certifications:Certified Implementation Specialist- IT Service Management (ITSM)- Customer Service Management (CSM)- Risk & Compliance (GRC)

Other Roles: - IT Sr. Manager Global Process, Organizational Change Management, QA, & Testing (ServiceNow Platform Owner)- IT Manager Global QA & Testing- IT Project Manager Business Intelligence Systems• Recognized expert / adviser in the QA / testing space responsible for leading and providing strategic direction across the entire Hershey business environment. Direct reports ranged 6 – 10 onsite.• Decreased Hershey IT testing expenditures > $3M in just over 3 years through the use of independent testing services, process improvement, agile techniques, leadership, and vision.• Reduced Capital project testing costs by 52% via utilization of an on / off-shore core/flex model while reducing defect leakage into production by >10%.• Advocated for and established a Testing Center of Excellence (TCoE) in a change adverse culture.• Developed an extensive Mobile & Web Testing Strategy contributing to the realization of $20M ROI.• Delivered Hershey’s first web-based Self-Service Portal incorporating Lean Six Sigma (LSS) reducing service desk calls by ~10% in year one.• Participated in and highly influenced the implementation of the ServiceNow platform and several modules.• Proposed and employed successfully both vision and strategies for Service Portfolio, Change, Release, Incident, and Problem Management within ServiceNow.• Worked extensively to assist in building out Hershey's CMDB within ServiceNow nearing 80 - 85% initial completion.• Chaired the development of several ITSM related dashboards based on industry best practice KPIs.• Created and launched a Business Intelligence (BI) COE including processes and metrics across all of IT.• Acted as a Budget Liaison managing > $8M to within a 3.5% WMAPE (target < 9%), the lowest in IT.

Part Owner and Manager of a startup real estate investment and management group providing clean and affordable housing to college and university students in South Bethlehem, Pennsylvania. Managed a budget of approximately $150K/year with expenses near $100K/year including mortgage payments, housing repairs, taxes, insurance, etc.

Client: Duane Reade / WalgreensClient Overview:Duane Reade is the largest drug store chain in the metropolitan New York City area with over 250 stores in operation. They offer a wide variety of prescription and over-the-counter drugs, cosmetics, photo supplies, and grocery items. The company posted fiscal 2008 sales of approximately $1.8 billion.Roles: - IT Sr. Consultant, Project Management, QA, Point of Sale (POS) & Rx Systems – Systems Integration w/Walgreens- IT Sr. Consultant, Business Analysis – Duane Reade Acquisition by Walgreens- IT Sr. Consultant, QA & POS Manager – Loyalty Program Reinvention• Initiated and led all QA, Testing, and Requirement refinement efforts related for DR’s new, $3.5M customer loyalty program, FlexRewards, affecting ~300 stores in the greater NYC area.• Motivated a team of several POS and Business Analysts to fully support the loyalty program. • Collaborated daily with C-Level Executives and vendor partners in order to mitigate potential issues.• Facilitated rigorous testing efforts leading to the successful launch of FlexRewards to the entire chain with negligible issues reported; this project resulted in >$1.5M ROI in year one.• Mentored the Walgreens IT teams through the acquisition of Duane Reade with regards to both POS and pharmacy systems utilizing extensive data analysis (SQL) and knowledge transfer.Software/Hardware: - JDA, IBM AS/400- PDX Pharmacy System- Retail Ideas- IBM Chainsales POS- RTC StoreMS POS- Walgreens IC+ Pharmacy System

Tax Planning & Preparation ServicesFull tax preparation and filing services for federal, state and local tax returns at competitive, affordable rates for individuals, partnerships, corporations, LLCs and non-profit organizations.

IT Management Consultant, Retail Systems Integration, 2006 – 2008IT Consultant, Retail Systems Integration, 2004 – 2006IT Analyst, Retail Systems Integration, 2001 – 2004Clients: Best Buy (US / MX), Loblaw Companies Ltd. (CA / PH), Oracle/RETEK, Office Depot, Unilever, L’Oréal USA, Siemens Westinghouse, Toys “R” Us, and AT&TDomestic Work Locations: New Jersey, Florida, Georgia, Minneapolis, & New YorkInternational Work Locations: Mississauga, Canada; Mexico City (Santa Fe), Mexico; Manila, Philippines• Demonstrated senior IT consultant, accustomed to working with large, highly knowledgeable, and skilled global teams at Fortune 100 clients in various roles such as QA Manager, Project Manager, and Business Analyst. Direct reports ranged 1 – 7 onsite. • Orchestrated numerous successful global testing efforts, including the management of several teams (client and 3rd party vendor ranging upwards of 150+ personnel) across all areas of the business.• Directed simultaneously, teams of 20+ resources in the US / Canada and 20+ resources off-shore in the Philippines, Spain, and/or India.• Instituted 24-hour testing / support models while working at an off-shore delivery center. • Partnered directly with client stakeholders to advise them in requirements gathering and definition as well as creating detailed business processes (As-Is / To-Be).• Enabled multi-million-dollar project sign-offs by Accenture and Customer Steering Committees