Matthew Ritter Email & Phone Number

Tempe, Az, Us

• Launched and manage multiple new Marketing Services products earning over $20,000,000 since 2022• Successfully sunset an acquired product and migrated the existing customer base retaining 75% ARR and reducing engineering costs by over $600,000 • Built an in-house digital ad management solution which enabled us to cancel a 3rd party vendor saving $1,200,000 per year• Own the roadmap for two product teams, taking in requests and requirements from stakeholders across engineering, operations, sales, marketing, SLT, legal, finance, and other product teams• Built and manage an authorization middleware that enables secure and limited delegation into customer tools• Built and manage an event-based workflow platform using AWS step functions that has enabled 6 engineering teams to build more efficient workflows into a myriad of products and features• Conduct the scrum ceremonies including: sprint planning, retrospectives, ticket grooming, and planning sessions• Evangelize and spread the adoption of collaborative practices in a fully remote work environment aimed at improving team collaboration, accelerating development, leveling up skills, sharing knowledge, and facilitating a culture of trust, excitement, and motivation• Ran customer advisory boards to gain direct insights from real customers on the efficacy, benefits, and shortcomings across owned products and features, which inform roadmap and design improvements• Work with cross-functional teams to streamline bug identification and new feature request intake processes

Tempe, Az, Us

Launched, managed, scaled, and improved Marketing Services Standard “do-it-for-you” marketing product. X.co/mymss Expanded serviceability for Marketing Services Premium to include online-only businessesManaged and enabled the purchase path for Marketing Services products

Tempe, Az, Us

One of two Salesforce Administrators managing a Salesforce instance for over 500 users. I am charged with the day-to-day maintenance, administration and troubleshooting for the Sales and Account Management departments. As part of the Sales Data Enablement engineering team, I am an integral part of almost all Growth Team product rollouts. I have been the launch commander for over 5 major, company-wide deployments since beginning at MSH.

Boulder, Co, Us

I was promoted to Salesforce Administrator and Project Analyst from Development Coordinator. I managed, maintained and engaged in troubleshooting the database for the entire organization consisting of 95 user licenses across four officesMy duties as the Salesforce Administrator include:• Building custom objects, fields, record types, page layouts and apps, constructing multiple workflows and validation rules, de-duplicating the database with mass data imports/exports and generating reports and dashboards• Providing education and training for 120 RMI employees and 10+ teams in Salesforce, including the CEO and all Managing Directors, and increasing adoption from 20 to 80 daily users• Effectively eliminating over 100 hours of redundant work across multiple departments by creating and improving processes, systems and automations• Performing daily troubleshooting for user-issues within the database • Implementing and managing Salesforce integrated applications such as Cirrus Insight, Cloudingo, Conga Composer, Linvio, Full Contact, Apsona, iContact, Jive, Dataloader.io, Mass Merge, Relsci, Google Suite, Wealth X and Wealth Engine • Contributing to mass marketing email campaigns for fundraising, communications and project teamsOther key competencies include:•Opportunity pipeline management systems•Creating and implementing creative processes to accommodate varying team needs•License and User management•Company profile and setup•Security Settings•Mass imports, exports, updates and upserts•Lead Conversion I attended Dreamforce 2015 and am part of the the Denver Salesforce Non-Profit User Group where I gave a presentation on how to utilize a helpful third party application. I am an active user on both Trailhead user and the Power of Us Hub.

Boulder, Co, Us

Rocky Mountain Institute (RMI) is a 501(c)(3) nonprofit, nonpartisan, think-and-do-tank. RMI’s mission is to create a clean, prosperous and secure low-carbon energy future. RMI tackles the world’s energy issues through business innovation and market solutions. In 2014, RMI merged with Sir Richard Branson's Carbon War Room (CWR). RMI-CWR now also tackles energy issues in China, Shipping, Trucking, Smart Island Economies, and Aviation.As the Development Coordinator, my duties included:• Conducting all operational support for 5 fundraisers. I conduct • Researching donors and prospects, maintain the donation opportunity pipeline (very similar to a sales pipeline), manage marketing collateral that is sent to donors and foundations, process any donations received, generate targeted reports for donors and prospective donors, and answer all general donor inquiries via email and phone• Writing/editing a multitude of grants• Managing and operating the Colorado Gives Day campaign and an in-memoriam campaign• Coordinating collaborative projects with the other departments in our organization and much more. • Co-managing one of RMI's top donors with the CEO As the Salesforce Administrator, I managed, maintained and troubleshoot the internal database for our entire organization. I engaged in troubleshooting any issues that arise, come up with and created new processes to help out every team in our organization, created automated processes to make life simpler for the users, managed user licenses and their access to the system, implemented and managed helpful Applications that integrate with Salesforce’s API, and generated reports and dashboards.

Corporate governance consulting and representation for minority shareholders of publicly traded companies in Italy. Advocacy for 100+ clients ranging from individuals to small companies incl. developing consensus-building strategies, creating/delivering presentations at stockholder meetings, and analysis of companies’ financials, Italian law, etc.• Saved €300,000, garnered prominent media coverage, and enhanced Company’s public reputation after identifying losses in revenue and equity valuation and presenting CEO and Board President of Piaggio (€1.2 B vehicle manufacturer) with recommendations to forgo variable compensation.• Crafted business plan and strategy to create real estate-based foreign investment program in Italy, conducting extensive research/analysis of comparable EU programs and presenting to potential investment partners, Italian congressional representatives, real estate companies, and €32.8 B bank. • Devised strategy and presented to CEO and Board of Italy’s leading digital newspaper to engage executive team in creating new internal work opportunities to help mitigate Italian youth unemployment crisis.

Broker and client representative for Chinese investors seeking to work with US developers under EB-5 foreign capital program. Financial research, analysis, reporting, and consulting with clients representing up to $25M in investments. • Prevented Agency from becoming involved in risky investment project by analyzing PPMs and financials of prospective developer, facilitating bilingual meetings, and advising CEO against involvement.• Helped secure three new investment partners for EB-5 program by creating winning trade show presentations.• Developed dynamic client presentations to attract and assist clients in obtaining J-1 student visa.

Boulder, Colorado, Us

Managed outreach efforts for $37M foundation incl. social media campaigns, events coordination, office operations. • Developed creative social media marketing campaign and interviewed/photographed non-profit executives to create engaging content to promote Colorado Gives Day, which exceeded annual goals by $5M. • Organized highly successful event for 56 Foundation board members, staff, and donors to meet with State Representatives and Supreme Court at Capitol to strengthen ties between government and community.• Streamlined office operations by creating organizational systems for high volume of documentation inundating office after flooding impacted over 20,000 homes across 14 counties in CO.

Austin, Texas, Us

Marketing and operations consulting, research & development, and social media management for nutraceutical startup.• Generated 4,000 likes by creating and managing social media strategy and campaigns from ground up including all content development, online presence monitoring, blogger outreach program, and managing both Facebook and Twitter accounts.• Managed business structure setup, LLC filing, operating agreement, state/federal incorporation, trademarks, etc.

Research and identify musicians/bands with up to 1,000 Facebook likes and provide concert opportunities, media support, etc. at national venues.• Provide social media assistance to promote events and artists, and set up music video submission contest.• Book artists, manage artist relations, plan events & network extensively to create successful concerts across US.• Legal research on labor and wage laws, credit card laws, and trademark and copyright laws.

Content development for one of China's largest web-based English learning platforms. Filmed and acted in video teaching lessons and developed learning games. • Assisted in meeting with and securing potential investors, clients, and government officials receiving positive feedback from high level executives on ability to adhere to proper cultural business customs. • Defined/categorized over 1,000 English vocabulary words, creating content for web learning modules.