Avp Branch Manager Ii
Current• Oversee day-to-day operations of branch, and team of 11 employees, to maintain a member-focused environment while ensuring overall compliance with policy and procedures.• Promote continuous learning and development of employees to help with internal growth and employee retention.• Coach and develop employees on utilization of needs-based selling, achieving 124% of 2020 year-end goal.• Promote and maintain a strong partnership with Investment Services platform resulting in a 218%… Show more • Oversee day-to-day operations of branch, and team of 11 employees, to maintain a member-focused environment while ensuring overall compliance with policy and procedures.• Promote continuous learning and development of employees to help with internal growth and employee retention.• Coach and develop employees on utilization of needs-based selling, achieving 124% of 2020 year-end goal.• Promote and maintain a strong partnership with Investment Services platform resulting in a 218% increase in qualified leads in 2021.• Drive member experience results and reduce overall member complaints by ensuring superior member service is delivered throughout the branch on a consistent basis.• Develop employee activities that promote an omni-channel experience, creating an environment that promotes member utilization of technology to meet their current and future financial needs. • Utilize future forecasting data to maximize member deposit and lending growth throughout the year. Show less
